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English 29
Troubleshooting
Troubleshooting
Troubleshooting
If you have any of the problems listed below try the solutions given.
Problem Cause Action
General
The buttons
cannot be pressed
properly.
Foreign matter may
be caught between the
buttons.
Remove the foreign matter
and try again.
For touch models: Moisture
is on the exterior.
Wipe the moisture from the
exterior.
Child lock is activated. Deactivate Child lock.
The time is not
displayed.
Power is not supplied. Make sure power is supplied.
The Eco (power-saving)
function is set.
Turn off the Eco function.
The oven does not
work.
Power is not supplied. Make sure power is supplied.
The door is open. Close the door and try again.
The door open safety
mechanisms are covered in
foreign matter.
Remove the foreign matter
and try again.
The oven stops
while in operation.
The user has opened the
door to turn food over.
After turning over the food,
press the Start button again
to start operation.
Problem Cause Action
The power turns off
during operation.
The oven has been cooking
for an extended period of
time.
After cooking for an
extended period of time, let
the oven cool.
The cooling fan is not
working.
Listen for the sound of the
cooling fan.
Trying to operate the oven
without food inside.
Put food in the oven.
There is not sufcient
ventilation space for the
oven.
There are intake/exhaust
outlets on the front and rear
of the oven for ventilation.
Keep the gaps specied
in the product installation
guide.
Several power plugs are
being used in the same
socket.
Designate only one socket to
be used for the oven.
There is no power
to the oven.
Power is not supplied. Make sure power is supplied.
There is a popping
sound during
operation, and the
oven doesn't work.
Cooking sealed food or
using a container with a
lid may causes popping
sounds.
Do not use sealed containers
as they may burst during
cooking due to expansion of
the contents.
The oven exterior
is too hot during
operation.
There is not sufcient
ventilation space for the
oven. There are intake/
exhaust outlets on the
front and rear of the oven
for ventilation.
Keep the gaps specied
in the product installation
guide.
Objects are on top of the
oven.
Remove all objects on the
top of the oven.
MS11J5023AS_AC_DE68-04366A-02_EN.indd 29 2017-12-21 9:41:52
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