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45Before You Call
Odors In Refrigerator
Concern Cause Solution
Interior is dirty.
• Interior needs to be
cleaned.
• Food with strong
odors is stored in
refrigerator.
• See Care & Cleaning Tips.
• Cover food tightly. Turn on air filtration
system. Air filter may need to be
changed more frequently if foods with
strong odors are routinely stored in
refrigerator.
Opening/Closing Of Doors/Drawers
Concern Cause Solution
Door(s) will not
close.
• Door was closed too
hard, causing other
door to open slightly.
• Refrigerator is not
level. It rocks on the
floor when moved
slightly.
• Refrigerator is
touching a wall or
cabinet.
• Close both doors gently.
• Ensure floor is level and solid, and can
adequately support the refrigerator.
Contact a carpenter to correct a
sagging or sloping floor.
• Ensure floor is level and solid, and can
adequately support the refrigerator.
Contact a carpenter to correct a
sagging or sloping floor.
Drawers are difficult
to move.
• Food is touching shelf
on top of drawer.
• Track that drawers
slide on is dirty.
• Keep less food in drawer.
• Clean drawer, runners, and tracks. See
Care & Cleaning Tips.
LED Light Is Not On
Concern Cause Solution
LED light is not on.
• LED light is burned
out.
• No electric current is
reaching refrigerator.
• Control system
has disabled lights
because one or both
doors were left open
too long.
• See Replacing LED Lights in Care and
Cleaning section.
• See Problem section, Running Your
Refrigerator.
• Close and reopen door(s) to enable
lights.