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44 Before You Call
Water Dispenser
Concern Cause Solution
Dispenser will not
dispense water.
• Water supply is not
connected.
• Household water line
to the refrigerator is
kinked.
• Household water line
valve is not open.
• Freezer door is not
closed.
• Ice & water filter
cartridge is clogged.
• Front filter not fully
installed, if equipped.
• Connect water supply (see Connecting
The Water Supply section).
• Unkink the water line. If it is a copper
line, it should be replaced because of
possible leaks at the kink. A copper
line should be coiled behind the unit to
avoid kinking.
• Open household water line valve. See
Problem section Ice Maker Is Not
Making Ice.
• Ensure that freezer door is closed.
(See Problem Section, Opening/
Closing of Doors/Drawers)
• Replace filter cartridge.
• Push filter in until you hear two
“clicks”. Filter should be flush with the
plastic housing.
Water has an odd
taste and/or odor.
• Water has been in the
tank for a period of
time.
• Unit not properly
connected to cold
water line.
• Tubing used in the
household water
supply and installation
may affect water taste
and odor.
• Water has a high
mineral content.
• Draw and discard 10-12 glasses
of water to freshen the supply and
completely rinse out the tank.
• Connect unit to cold water line that
supplies water to the kitchen faucet.
• For best results, use copper tubing for
water connections.
• Contact water treatment plant for help
in checking water supply source.
Water dispenses
slowly.
• Cut-off and cut-on
pressures are too low
(well systems only).
• Reverse osmosis
system is in
regenerative phase.
• The Ice & Water filter
is clogged.
• Have someone turn up the cut-off and
cut-on pressure on the water pump
system (well systems only).
• It is normal for a reverse osmosis
system to be below 20 psi during the
regenerative phase.
• Replace filter cartridge.
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