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43Before You Call
Ice Dispenser
Concern Cause Solution
Dispenser will not
dispense ice.
• Water supply is not
connected.
• Household water line
to the refrigerator is
kinked.
• Ice storage bin is
empty.
• Freezer temperature
is set too warm.
• Household water line
valve is not open.
• Freezer door is not
closed.
• Ice dispensing arm
has been held in
for more than 4-5
minutes.
• Connect water supply (see Connecting
The Water Supply section).
• Unkink the water line. If it is a copper
line, it should be replaced because of
possible leaks at the kink. A copper
line should be coiled behind the unit to
avoid kinking.
• Ensure ice maker is turned on. When
the first supply of ice is dropped into
the bin, the dispenser should operate.
• Turn freezer control to a higher setting
so that ice cubes will be made. When
first supply of ice is made, dispenser
should operate.
• Open household water line valve.
Allow sufficient time for the ice to
be made. When ice is made, the
dispenser should operate.
• Ensure freezer door is closed. (See
Problem Section, Opening/Closing of
Doors/Drawers)
• Motor is overloaded. Motor overload
protector will reset in approximately 3
minutes. Ice can then be dispensed.
Ice dispenser is
jammed.
• Ice has melted and
frozen around auger
due to infrequent
use, temperature
fluctuations, and/or
power outages.
• Ice cubes are jammed
between ice maker
and back of ice bin.
• Ice cubes are frozen
together.
• Ice cubes are hollow
or smaller than
normal.
• Remove ice bin, thaw, and empty the
contents. Clean bin, wipe dry, and
replace in proper position. When new
ice is made, dispenser should operate.
• Remove ice cubes that are jamming
the dispenser.
• Use the dispenser often so that cubes
do not freeze together.
• The ice & water filter cartridge
could be clogged. Replace the filter
cartridge. Dispensing system operates
best at 30-100 psi water pressure. Well
water pressures should fall within this
range.
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