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22
Troubleshooting
If you encounter a problem, it often will merely be
something minor. Before you call customer service,
consider the suggestions and instructions below:
Bosch
®
Support
Before Calling Service
See the Use and Care Manual for troubleshooting
information. Refer to the “Statement of Limited Product
Warranty” in the Use and Care Manual.
To reach a service representative, see the contact
information at the front of the manual or in the following
section. Please be prepared with the information printed
on your product data plate prior to calling.
Data Plate
The data plate shows the model and serial number. Refer
to the data plate on the appliance when requesting
service.
The data plate can be found on the inside of the
appliance door.
Problem Suggestion
Neither the microwave’s display
nor oven operates.
▯ Properly insert the plug into a grounded power outlet.
▯ Reset the household circuit breaker or replace any blown fuses.
The oven display works, but the
oven will not operate.
▯ Make sure the oven door is closed securely and completely.
▯ Check to see if packing material or other materials are stuck to the door seal.
▯ Check for damage to the oven door.
▯ Press the Clear/Off key twice and attempt to re-enter cooking instructions.
The power goes off before the
cook time has elapsed.
▯ Reset the clock and any cooking instructions.
▯ Reset the household circuit breaker or replace any blown fuses.
▯ Press the Clear/Off key twice and attempt to re-enter cooking instructions.
The microwave power level
switches from power level
‚‹
to power level ‰.
If the oven is set to cook for more than 30 minutes at 100% power level, it will
automatically reduce the power to an 80% power level after 30 minutes to avoid
overcooking.
You see sparks or arcing. Remove any metallic utensils, cookware or metal ties from the oven cavity. If using
aluminum foil, use only narrow strips and allow at least one inch between the foil
and the interior oven walls.
The turntable makes noises or
sticks.
▯ Clean the turntable, roller ring and oven cavity bottom.
▯ Make sure the turntable and roller ring are positioned correctly.
Using your microwave causes
TV or radio interference.
This is similar to the interference caused by other small appliances, such as hair
dryers. Move your microwave further away from other appliances, like your TV or
radio.
The display shows error
message Exx
A malfunction has occurred. Note any error codes that may appear on the display.
Disconnect the appliance from the power supply by switching off the fuse in the
fuse box and call a qualified service technician.
The display shows error
message E-11
The touch keys do not operate properly. This may be due to condensation on the
keypad. Clean the control panel with a dry cloth. Disconnect the appliance from
the power supply by switching off the fuse in the fuse box and switch it back on
after 10 seconds.
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