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The vacuum cleaner will re-generate a map after partial cleaning or after it is moved far away.
If the main unit is far away from the docking station, the main unit may fail to return to the docking
station by itself. In this case, manually put the main unit back to the docking station.
The wall sensor or cliff sensor may get dirty. It is recommended that you wipe the sensors using a
soft dry cloth.
The power is insufficient. Scheduled cleaning will be started only when the remaining power is more
than 20%.
The power is insufficient during cleaning.
After the vacuum cleaner returns to the
docking station for charging, it does not
continue cleaning.
The vacuum cleaner cannot return to the
docking station after partial cleaning or after
its position is moved.
Is any power consumed if the vacuum cleaner
always stays at the docking station?
Is it necessary to charge the battery for 16
hours when the vacuum cleaner is used for
the first three times?
The mopping module does not release water
or the water output is less .
The vacuum cleaner misses some areas
during cleaning.
Scheduled cleaning cannot be carried out.
The power consumption is extremely low when the vacuum cleaner always stays at the docking
station. This helps to keep the battery in the best performance.
The lithium battery does not have a memory effect. It can be used instantly after it is fully charged.
There is no need to wait 16 hours.
Check whether there is enough water in the water tank. Use the mobile app to set the water output
to the maximum value.
Install the mopping cloth and mop stand properly according to the manual.
Check whether the main unit is in DND mode. The vacuum cleaner will not continue cleaning in DND
mode.
The vacuum cleaner will not continue cleaning if the main unit is manually put back to the docking
station.
FAULT
SOLUTION
33
Frequently Asked Questions
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