Loading ...
Loading ...
Loading ...
Failed to power on the machine
Failed to charge the machine
Slow charging
Abnormal behaviour
There is abnormal noise during cleaning.
The cleaning performance is degraded, or ash
is dropped.
The Wi-Fi network cannot be connected.
The battery power is insufficient. Please use the vacuum cleaner after charging it on the docking
station.
The battery temperature is too high or too low. Please use the vacuum cleaner when the ambient
temperature is 0°C to 40°C.
When used in a high or low temperature environment, the main unit will automatically decrease the
charging speed to extend the battery life.
The charging contact area may be dirty. Please clean the area with a dry cloth.
There are too many obstacles around the docking station. Please place the docking station in an
open area.
The main unit is too far away from the docking station. Try to place the main unit near the docking
station.
Power off the vacuum cleaner and start again.
The roller brush, side brushes, or main wheel may be entangled with foreign objects. Clean them
after powering off the vacuum cleaner.
The omnidirectional wheel is covered by dust or is entangled during cleaning. It is recommended that
you use a screwdriver to pull it out and rinse it.
The dust box is full. Clean the dust box.
The filter is blocked. Clean the filter.
The roller brush is entangled with foreign objects. Clean the roller brush.
The Wi-Fi function is not activated. Reset the Wi-Fi connection, and try again.
The Wi Fi signal is not good. Ensure that the main unit is located in a place with good Wi-Fi signals.
The Wi-Fi connection is abnormal. Reset the Wi-Fi settings, download the mobile app of the latest
version, and try to connect to the Wi-Fi network again.
The Wi-Fi network suddenly cannot be connected. The family router settings may be incorrect.
In this case, contact the customer service team of the Wi-Fi operator for help.
The docking station is not connected to the power supply. Please make sure that both ends of the
docking station power cord are properly connected.
The docking station is not in proper contact with the main unit. Please clean the docking station
shrapnel and the charging contact of the main unit.
Check whether the docking station indicator is on.
Failed to return to the docking station
FAULT
SOLUTION
32
Frequently Asked Questions
Loading ...
Loading ...
Loading ...