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If the vacuum cleaner encounters a fault while working, the power indicator blinks quickly in red, and a voice prompt is generated. In this case, rectify
the fault by referring to the table below.
Error 4: Anti-fall sensor is blocked,please
check and clean anti-fall sensor.
Error 5: Side brush is entangled, please clean
the side brush.
Error 6:
Right/left wheel is entangled, please
clean the right/left wheel.
Error 7: The robot is trapped, please remove
the robot
Error 8: Low battery, please charge.
Error 9:
Charging problem, please check.
Error 10: Wall sensor is blocked, please check
The laser ranging sensor is blocked or jammed by a foreign object. Remove the obstruction or
foreign object. If the obstruction or foreign object cannot be removed, move the main unit to a new
position and then start it.
The bumper is stuck. Tap the bumper for several times to remove the foreign object. If there is no
foreign object, move the main unit to a new position and then start it.
The wheel is suspended. Please move the main unit to a new position and then start it.
The main unit is suspended. Please move the main unit to a new position and then start it. This fault
may occur when the cliff sensor is too dirty. Please wipe the cliff sensor clean.
The side brushes may be entangled with foreign objects. Please disassemble and clean the side
brushes.
The wheel may be entangled with foreign objects. Please clean the wheel and start the main unit
again.
The main unit may be stuck. Please remove the obstacles around the main unit.
The power is insufficient. Please charge the vacuum cleaner before using it.
The battery temperature is too high or too low. Please wait and charge the vacuum cleaner after the
battery temperature becomes normal.
The wall sensor is covered with dust. Please wipe the wall sensor.
Error 11: Uneven floor, please move the
robot to a new place then start again.
Error 1: Laser head is blocked or stuck, please
check.
Error 2: Collision sensor get stuck,please
check the collision sensor.
Error 3:Right wheel suspended, please
remove the robot in a new place then start
again.
Error 12: Top cover of laser is blocked or
stuck, please check.
It is detected that the main unit is tilted upon startup. Please place the main unit on an even ground
and restart it.
The laser pressure sensor is pressed or stuck. Please move the vacuum cleaner to a new position
and then restart it.
ERROR PROMPT
SOLUTION
31
Troubleshooting
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