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For iOS users, check whether you add the Indoor Camera to your router’s blacklist. If yes, the
camera cannot be connected to your router. Homekit, RTSP-supported NAS or other servers
have no access to your Indoor Camera, so video streaming and recording are disabled.
For Android users, check whether you add the Indoor Camera to your router’s blacklist. If yes,
the camera cannot be connected to your router. RTSP-supported NAS or other servers have no
access to your Indoor Camera, so video streaming and recording are disabled.
Solution:
Remove the Indoor Camera from your router’s blacklist.
4. Can the Indoor Camera connect to the HomeBase?
Indoor Camera doesn’t support HomeBase for now, so you cannot connect the Indoor Camera
to the HomeBase.
Tip: For more troubleshooting, check Help on the Eufy Security app.
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