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If the Screenshot Popup is disabled, the eufy Security app will stop pushing the
screenshot feedback window.
Note: The Screenshot popup is used when there is a need to feedback your comments.
It is set to On by default.
FAQ
1. AI detection failure.
● Check the activity zone (don't draw it too low and ensure the head and shoulder
are in the activity zone)
● Check sensitivity settings
● If the Indoor Camera is set to Face Detection and people turn their back against
the Indoor Camera, some events may be missed. To avoid such situations, the
sensitivity is set to Figure.
2. I received too many notifications.
● Lower the sensitivity of Motion Detection and Sound Detection
● Check the non-target Detect Object
● Add activity zone filtering
● Use Security Mode and set Home/Away/Schedule as required
3. The Indoor Camera cannot work offline.
There are several situations:
A. The Indoor Camera is connected to the router but disconnected from the internet. The
device keeps restarting.
Solution:
Check whether RTSP or Homekit functions are enabled. If not, you have to enable the RTSP
(Android/iOS) or Homekit (iOS) function to view live streams or recordings.
B. The Indoor Camera is connected to the router but disconnected from the internet. Video
streaming and recording are disabled.
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