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Frequently Asked Questions
56
Other problems
Problem Possible cause and solution
The door to the Freezer
Zone will not open be-
cause it has been
opened and closed too
many times in succes-
sion.
This is not a fault. The suction caused by opening
and closing the door is preventing the door from
opening. Wait approx. 1minute and then try again.
It should now open without force.
Food has frozen to-
gether or to the wall.
The food packaging was not dry when loaded in the
freezer.
Use a blunt instrument (such as a spoon handle) to
carefully pry them apart.
An alarm does not
sound even though the
appliance door has
been open for a long
time.
This is not a fault. The alarm tone has been
switched off in settings mode (see “Acoustic sig-
nals” under “Selecting additional settings”).
The external walls of
the appliance feel
warm.
This is not a fault. The warmth created by the evap-
orator is used to prevent condensation.
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