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36
Troubleshooting
Concern Potential Cause Common Solution
Dispenser (Ice & Water)
Dispenser will
not dispense
ice.
• There is no ice in the bin
to be dispensed.
• The refrigerator doors are
not completely closed.
• Dispenser paddle has
been pressed too long
and the dispenser motor
has overheated.
• See the “Ice maker is not making
any ice” section above.
• Be sure the refrigerator doors are
completely closed.
• The motor overload protector will
reset in about three minutes and
then ice can be dispensed.
Ice dispenser
is jammed.
• Ice has melted and
frozen around auger
due to infrequent use,
temperature fluctuations,
and/or power outages.
• Ice cubes are jammed
between ice maker and
back of ice container.
• Remove ice container, thaw,
and empty the contents. Clean
container, wipe dry, and replace in
proper position. When new ice is
made, dispenser should operate.
• Remove ice cubes that are
jamming the dispenser.
Dispenser will
not dispense
water.
• Water filter not seated
properly.
• Water filter is clogged.
• Household water line valve
is not open.
• Remove and reinstall the water
filter. For PureAdvantage Ultra, be
sure to rotate it to the right until it
stops and the grip end is vertical.
• Replace filter cartridge. Be sure to
rotate it to the right until it stops
and the grip end is vertical.
• Open household water line
valve. See CONCERN column
AUTOMATIC ICE MAKER.
Water not
cold enough.
• All the chilled water was
dispensed earlier and not
enough time has passed
for additional water to be
properly chilled.
• Add ice to cup or container
before dispensing water or allow
additional time for the refrigerator
to chill more water.
Water has
an odd taste
and/or odor.
• Water has not been
dispensed for an
extended period of time.
• Unit not properly
connected to cold water
line.
• Draw and discard 10-12 glasses
of water to freshen the supply.
• Connect unit to cold water line
that supplies water to the kitchen
faucet.
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