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34
Troubleshooting
Before you call...
If you experience a problem with your refrigerator or notice a product behavior or
condition that you do not understand, you can usually avoid a call to your service
representative by referring to this section for an answer. Beginning with the following
table, this information includes common concerns, causes, and suggested solutions.
Concern Potential Cause Common Solution
Automatic Ice Maker
Ice maker is
not making
any ice.
• Ice maker is turned off.
• Refrigerator is not
connected to water line or
water valve is not open.
• The water supply line is
kinked.
• The water filter is not
seated properly.
• The water filter may be
clogged with foreign
material.
• Freezer ice maker signal
arm is being prevented
from lowering down to
check the ice level in the
bin at the appropriate
time.
• Turn on ice maker.
Fresh Food Ice Maker - press
and hold the ice maker button
on the side user interface for 3
seconds. The LED indicator will
illuminate to indicate that the ice
maker is ON.
Freezer Ice Maker - press and
release the power button on the
front of the ice maker. The LED
indicator will illuminate to indicate
that the ice maker is ON.
• Connect the unit to the household
water supply and ensure the water
valve is open.
• Ensure that the supply line does
not kink when the refrigerator is
pushed into place against the wall.
• Remove and re-install the water
filter. Be sure to rotate it fully into
the locked position.
• If water dispenses slowly or not at
all, or if the filter is six months old
or older, it should be replaced.
• Remove any item or frozen clump
of cubes that may prevent the
signal arm from lowering down
to check the ice level in the bin.
Additionally, be sure the bin is in its
properly installed position.
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