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Problems with
the Printer
The printer does
not work
•
Power cord of the device
is not properly connected.
•
Driver program of printer
is not installed correctly.
•
The LCD screen
prompts error messages.
•
Ensure proper
connection of the power
cord.
•
Please disconnect the
printer cable and then
connect it again.
•
Please check printer
settings of the Windows
to make sure the printing
job could be sent to the
correct port. If the
computer is equipped
with several ports, please
be sure to connect the
printer to the correct port.
Please make sure the
printer is online without
any abnormality.
•
Please remove errors to
make the printer return to
normal.
•
Please uninstall and
then reinstall the printer
driver.
Online printing
does not work
The cable between the
computer and the printer
is not connected properly.
• Printer internal failure.
•
Please disconnect the
printer cable and then
connect it again.
•
Please uninstall and
then reinstall the printer
driver.
Problems in
scanning
Scanning error
•
Data cable of the
device is not properly
connected.
•
The scan driver is
installed incorrectly.
• The LCD screen
prompts error messages.
•
Ensure proper
connection of the data
cable.
•
Reinstall the scan driver.
•
The printer has not
recovered from an internal
error, such as a paper
jam, paper empty, etc.
The cable between the
computer and the printer
is not connected properly.
Error in specifying the
print port.
The printer is offline and
User Guide of Printer is
checked.
Driver program of printer
is not installed correctly.
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