User Manual Hisense 65R62G R62G Series 65" R62G 4K UHD Smart Roku TV (2021)

Our warranty on our televisions is one-year parts and labour. If your unit is under 45” screen size, it is a carry-in warranty – and you’ll be required to take your unit into the nearest authorized service centre (we will provide this information to you when you reach out to our customer care team). If your TV is larger than 45” screen size, your unit will be serviced in-home. Please note, our warranty does not cover physical damage.

*Always open your new TV within 24 hours of purchasing it, even if it is a gift for someone.*
If you receive a TV with a damaged screen out of the box, please reach out to the retailer where it was purchased immediately. You may be asked to provide images. If a unit is damaged in shipping or while stored in a retailer’s warehouse, they are responsible for assisting you. Please note, screens cannot be repaired. If you wait too long after purchasing it, your warranty is void because it does not cover physical damage.

HDR stands for High Dynamic Range and, in very simple terms, is a technology that enables a brighter and more vivid picture with accurate and more true-to-life colours.

Occasionally, black bars appear on the screen when a movie is playing because the aspect ratio of the movie doesn’t match the TV picture aspect ratio setting. To change the picture size on your TV, go into the Settings menu and change the Aspect Ratio.

Note: Cinemascope movies filmed in an anamorphic aspect ratio will display black bars on the tops and bottoms of all widescreen TVs.

Yes. If you prefer to use your cable set-top box or satellite receiver as a universal remote, please refer to the manual that your cable or satellite service provided. It will include instructions on how to program their remote to work with your television. Please note, in some cases, you may need to use both remotes to control the TV.

You can only remove (uninstall) apps that you downloaded to the TV. Factory-installed apps (such as Netflix, etc.) cannot be uninstalled. However, you can remove the TV from accounts for factory-installed apps. If you do, remember to contact the app service provider to let them know billing should be stopped.