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Error Message Cause Action
Print Unable ## The machine has a mechanical
problem.
• Press and hold to turn off the machine,
wait a few minutes, and then turn it on
again.
• If the problem continues, contact Brother
Customer Service.
Contact Brother Customer Service at:
1-877-BROTHER (1-877-276-8437) (in
USA)
www.brother.ca/support (in Canada)
or to locate a Brother Authorized Service
Center, visit:
www.brother-usa.com/service
Registration
Registration failed.
• Press and hold down to turn off the
machine. Wait a few seconds, and then
turn it on again. Perform the color
registration again using the LCD.
• Install a new belt unit.
• If the problem continues, contact Brother
Customer Service or your local Brother
dealer.
Replace Toner
The toner cartridge is at the end of
its life. The machine stops all print
operations.
Replace the toner cartridge for the color
indicated on the LCD.
See Related Information: Replace the Toner
Cartridge.
Replace WT Box
It is time to replace the waste
toner box.
Replace the waste toner box with a new one.
See Related Information: Replace the Waste
Toner Box.
Screen Init. Fail
The touchscreen was pressed
before the power on initialization
was completed.
Make sure nothing is touching the
touchscreen.
Debris may be stuck between the
lower part of the touchscreen and
its frame.
Insert a piece of stiff paper between the lower
part of the touchscreen and its frame and slide
it back and forth to push out any debris.
Self-Diagnostic
The temperature of the fuser unit
does not rise to a specified
temperature within the specified
time.
Press and hold to turn off the machine,
wait a few seconds, and then turn it on again.
Leave the machine idle for 15 minutes with the
power on.
The fuser unit is too hot.
Short paper
The length of the paper in the tray
is too short for the machine to
deliver it to the Face down output
tray.
Open the back cover (Face up output tray) to
let the printed page exit onto the Face up
output tray. Remove the printed pages, and
then press Retry.
Size Error
The paper size defined in the
printer driver is not supported by
the defined tray.
Choose a paper size supported by the defined
tray.
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