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83
Problem Possible Cause Solution
Poor Print Quality.
The ribbon/media is loaded
incorrectly.
Reload the media/ribbon.
Dust or adhesive has
accumulated on the Print
Head.
Clean the Print Head.
Clean the Platen Roller.
The print density is set
incorrectly.
Adjust the print density and print speed.
The Print Head is damaged.
Run the printer self-test and check the
Print Head test pattern for missing dots.
The ribbon/media is
incompatible.
Install the correct ribbon/media.
The Print Head tension is not
set correctly.
Use the Print Head Tension Adjustment
Knob to adjust the Print Head tension.
(See section 4. Improve Print Quality)
The Release Lever is not locked in place.
Incomplete printing on the left
or right side of label.
The label size is not specified
correctly.
Check if the label size is set up correctly.
Blank labels with gray lines.
The Print Head is dirty. Clean the Print Head.
The Platen Roller is dirty. Clean the Platen Roller. (See section
11. Maintenance
.)
Irregular printing.
The printer is in Hex Dump
Mode.
Turn the printer on and off to skip the
Dump Mode. (See section
6.1.2
Gap/Black Mark Sensor Calibration,
Self-Test, and Entering Dump Mode.)
The printer’s RS-232
communication is not set
correctly.
Make sure the printer's RS-232 settings
are set up correctly. For more information,
see section 7.3.1
Serial Communication
Settings.
Labels are fed incorrectly
(skewed) when printing.
The media guide does not
touch the edge of the media.
If the label is moving to the right side,
move the Front Label Guide to the left.
If the label is moving to the left side, move
the Front Label Guide to the right.
Labels are skipped when
printing.
The label size is not specified
correctly.
Check if the label size is set up correctly.
The sensor sensitivity is not
set correctly.
Calibrate the Gap Sensor either manually
or automatically (See section 7.2
Sensor
Settings).
The media sensor is dirty.
Clean the Gap/Black Mark Sensor using
a compressed air or vacuum.
Ribbon Wrinkles.
The Print Head tension is not
set correctly.
Use the Print Head Tension Adjustment
Knob to adjust the Print Head tension.
(See section 4. Improve Print Quality
)
The ribbon is installed
incorrectly.
Reinstall the ribbon.
To install the ribbon roll, see section
3.2 Load the Ribbon
.
The media is installed
incorrectly.
Reinstall the label roll.
To install the label roll, see section
3.4 Load the Media.
The print density/darkness is
not set correctly.
Adjust the print density/darkness to
improve the print quality.
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