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Navigation System 123
Customer Assistance
Reporting Errors
Occasionally, you may encounter
database errors.
• If the error pertains to freeways and
main “verified” roads shown in black
on the map, then report it online at
http://mapreporter.navteq.com/dur-
web-external/.
• If the error involves a purple
“unverified” road, then do not report
it. These areas have not been verified
and are provided for reference only
(see Map Overview on page 6).
• For errors in points of interest (POI),
like a business that has changed its
name, do not report them. Keep in
mind that depending on when the data
was collected, the database can be out
of date. The business may have not
reported the change(s), or not be in
the database at all. Updates are
available for purchase, usually in the
fall of each year. See Obtaining a
Navigation Update on page 124
regarding updates to the navigation
system.
• If the error does not involve the
database, such as vehicle position
icon error, screen error messages, or
other GPS related errors, see
Frequently Asked Questions on
page 143, System Limitations on
page 120, or Troubleshooting on
page 150.
Honda Automobile
Customer Service
Honda Navi
America Honda Motor Co., Inc.
Honda Customer Service
MS 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
Telephone: (800) 999-1009
Fax: (310) 783-3273
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