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Frequently asked questions
50
The drum door cannot be opened
Problem Possible cause and solution
The door cannot be
pulled open during a
program.
The drum is locked during a program.
Touch the Start/Stop sensor button to cancel the
program.
The program is canceled, the door will unlock, and
you will be able to pull it open.
There is still water in the drum and the machine is un-
able to drain.
Clean the drain filter and the drain pump as de-
scribed in “Opening the door in the event of a
blocked drain outlet and/or power outage”.
After the program is
canceled, flashing bars
......... appear
on the time display.
To protect the user against scalding, the door cannot
be opened if the suds temperature is higher than
130°F (55°C).
Wait until the temperature in the drum has de-
creased and the bars have stopped flashing on the
time display.
and appear alter-
nately on the time dis-
play.
The door lock has jammed.
Contact Technical Service.
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