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35
US
Troubleshooting
If the speaker system does not work
properly, handle it in the following order.
1 Search for the cause and solution of
the issue using this troubleshooting.
2 Reset the speaker system.
All the settings of the speaker system
retu
rn to their initial status. For
details, see “Resetting the Speaker
System” (page 41).
Should any problems persist, consult
y
o
ur nearest Sony dealer.
Be sure to bring your bar speaker,
su
bwo
ofer, wireless amplifier, and
surround speakers even if it seems as
though only one has a problem, when
you request to repair.
The speaker system does not power
up.
Check that the AC power cord (mains
lead) is connected securely.
Di
sconnect the AC power cord (mains
le
ad) from the wall outlet (mains), and
then reconnect after several minutes.
The speaker system is turned off
automatically.
The auto standby function is working.
Set [SYSTEM] - [AUTO STANDBY] to
[OFF] (page 33).
The speaker system does not turn
on even when the TV is turned on.
Set [HDMI] - [CONTROL FOR HDMI] to
[ON] (page 32). The TV must support
the Control for HDMI function. For
de
tails, refer to the operating
instructions of your TV.
Check the speaker settings of the TV.
T
he speaker system power syncs with
the speaker settings of the TV. For
details, refer to the operating
instructions of your TV.
D
epending on the TV, if the sound
wa
s output from the speakers of the
TV the previous time, the speaker
system may not turn on by
interlocking with the TV power even
when the TV is turned on.
The speaker system turns off when
the TV is turned off.
Check the setting of the Control for
HDMI function (page 32). When the
Control for HDMI function is set to on
and
the input of the speaker system is
the TV input, the speaker system turns
off automatically when you turn off
the TV.
The speaker system does not turn
off even when the TV is turned off.
Check the setting of the Control for
HDMI function (page 32). When you
turn off the TV, the speaker system
turns
o
ff automatically only if the
input of the speaker system is TV
input. The TV must support the
Control for HDMI function. For details,
refer to the operating instructions of
your TV.
There is no picture or the picture is
not output correctly.
Select the appropriate input.
When there is no picture while the TV
in
put is selected, select the TV
channel that you want using the TV
remote control.
Di
sconnect an HDMI cable, then
c
onnect it again. Make sure that the
cable is firmly inserted.
Troubleshooting
Power
Picture
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