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43
TROUBLESHOOTING
Symptom Cause Solution
Unit does not respond to the
Harman Kardon Controller app
Heavy interference on the
network
Unit is frozen
Reduce downloading or video
streaming on your network
Power cycle your unit
Restart the app
Refer to www.harmankardon.
com/wireless for support
Play/pause button does not
work
No playlist is queued
Heavy interference on the
network
Add songs to the queue on the
Harman Kardon Controller app
Move speaker to new place
with fewer electronics around
WPS button does not work Too much time has passed
between pressing the WPS
buttons on the router and the
unit
The unit is too far away from
your home router
Your home router does not
support WPS
Press the WPS buttons within 1
minute of each other
Move the unit closer to your
home router
Use manual setup
Unable to connect your unit to
your Wi-Fi network
The unit is too far away from
your home router
You entered the wrong Wi-Fi
password
Your Wi-Fi network uses 5 GHz
Move the unit closer to your
router
Make sure you enter the correct
Wi-Fi password
Use a 2.4 GHz Wi-Fi network
Only one speaker in a ‘Stereo
pair’ has audio output
The other speaker is not
connected to AC power
The speakers are not set up as a
stereo pair room
Make sure both speakers are
connected to AC power
Make sure the speakers are set
up as one room (see Linking
speakers, page 36)
Aux input only plays on one
speaker in a stereo pair
The Aux input is not connected
to the master speaker
Connect the Aux input to the
master speaker and the audio
will play back on both
When setting up my unit I do
not see the Omni or Adapt
network in the Wi-Fi settings
page
You are too far away from your
unit
The unit is not in setup mode
Move closer to the unit you are
setting up
Press and hold the ‘Reset’
button on your unit for at least
5 seconds until the white circle
flashes
Additional information on troubleshooting possible problems with your Omni and installation-related
issues may be found in the list of “Frequently Asked Questions,” which is located in the Product
Support section of our website: www.harmankardon.com/wireless
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