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Problem solving guide
92
Problem Possible cause and remedy
A fan can be heard even
though no drinks are
being prepared and the
coffee machine is
switched off.
This is not a fault.
The fan in the appliance will continue to run after
dispensing a drink or for approx. 30minutes after
switching off the appliance.
The brew unit cannot be
removed.
The brew unit is not in the correct position.
If necessary, move the handle on the brew unit
back to the start position. Close the appliance
door.
Switch the coffee machine off.
Wait approx. one minute before switching on the
coffee machine.
This will initialise the brew unit motor and put it back
into the start position.
If necessary, repeat these steps.
Drink preparation is
cancelled prematurely
even though a cup or
glass is located under
the central spout.
This is not a fault.
If the opening of the cup or glass is so wide, e.g. as
with a large mug, that the cup rim sensor cannot
detect the rim, the drink is cancelled. Use a different
cup or glass, or position it in such a way that its rim
can be detected.
The coffee machine
does not switch itself
on, although the On at
setting has been
activated for the timer.
The system lock has been activated.
Deactivate the system lock.
The current day of the week has not been selected.
Check the timer settings and change these if
necessary.
The machine was not used after being switched on
automatically three times in succession (holiday
mode).
Switch the machine on and dispense a drink.
The coffee machine does not switch on with the On
at timer while automatic descaling is being carried
out. This is not a fault. Select a different timer setting.
You are preparing hot
water or tea and instead
of water, steam is
dispensed.
The altitude is possibly set incorrectly.
Change the altitude setting (SettingsAltitude).
You can also change the temperature settings if
necessary (Drink parameters).
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