#3 Why does the Side Brush occasionally spin backwards?
When caught on items such as carpet tassels or wires, the Side Brush may spin slowly or briefly spin backwards to free itself. This may also occur on thick or high-pile carpets. If this behavior should occur on hard floor surfaces or when on tassels or wires are presented, the Side Brush should be cleaned. Using a small screwdriver, to move the screw from the center of the Side Brush first, then remove the Side Brush and clean any hair or debris wrapped around the shaft thoroughly. Re-install the Side Brush properly after cleaning it.