User Manual Ecovacs X1 OMNI DEEBOT 5000Pa Vacuum Cleaner with Self-Emptying, Auto-Wash, Auto-Refill and Auto-Hot Air Drying

Documents for Ecovacs X1 OMNI

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User Manual Specification Photos
X1 OMNI photo
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Specifications

Ecovacs X1 OMNI Questions and Answers


#1 Why my robot can't be charged?

(1) Make sure the power switch on DEEBOT's underside is switched on.
(2) Check that the battery is corrected fitted in place on DEEBOT's underside.
(3) Check that the outlet has power, and that the electrodes are fully in contact. The Auto button flashes when the electrodes are in contact.
(4) If the problem persists after following the steps above, please contact ECOVACS Customer Service.

#2 Why does the base of the docking station get wet?

When DEEBOT's mopping pads moves out of the docking station, it contains more water and some may wet the base of the docking station. It is recommended to move the docking station for a while to clean the base or to purchase a special ECOVACS suction pad to solve the problem completely.

#3 Why can't I add a Wi-Fi network in the App when managing multiple Wi-Fi networks?

When adding multiple Wi-Fi networks, you must connect your phone to the Wi-Fi network that needs to be added before adding it. After adding, the robot does not need to be reconnected.

#4 How many emptying/cleaning/drying modes does the docking station have?

Emptying, cleaning and drying can be triggered in two ways: Auto and manual
1) Auto: The docking station will automatically clean the mop every time the cleaning task starts, to ensure the overall cleaning results. After cleaning for some time, DEEBOT will automatically return to the docking station to clean the mop. When the task is finished, the docking station will clean the mop, automatically emptying and drying the mop.
2) Manual: Cleaning the mop, emptying or drying can be done via the App or voice control.

#5 Does the camera on the AIVI 3D module violate the user's privacy?

The AIVI 3D module has two cameras, which are mainly used to identify and detect obstacles for better cleaning. Your privacy will not be violated and we always put the privacy of customers first.

#6 Why won't my robot find or return to the base station?

(1) Make sure the base station is not powered off or moved. The station needs to stay at the location that DEEBOT starts from.
(2) Check whether there are much water on the floor near the station or in the cleaning tank. If yes, please wipe them with a dry cloth. DO NOT use other cleaning solution.
(3) Check if the robot is trapped or give any alerts during the cleaning. If yes, please help him.
(4) Ensure the way to the base station is not blocked.
(5) Place the robot in front of the base station and tap the Recall button on the station to see if the robot can return to the station. If it doesn’t work, please contact ECOVACS customer support.

#7 Why does DEEBOT X1 slide when mopping?

Different floor materials and the air humidity in different seasons will result in different amounts of surface water. Select the low water level in the App for mopping can reduce the chance of sliding.