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Problem Possible solution
Salt is not consumed.
• The appliance may need a water softener regeneration: run
a Cottons or a Synthetics cycle. Refer to "Water softener re‐
generation" in "The Water Softener (
Soft Water)" chapter.
The drum is empty and
the display shows there
is some weight in.
• Press the On/Off button to deactivate the appliance and ac‐
tivate it again to set a tare.
The drum is full but the
display shows 0.0 kg.
• You loaded the laundry before activating the appliance.
Press the On/Off
button to deactivate the appliance.
• Empty the drum and follow the necessary steps. (Refer to
"Loading the laundry")
The drum light does not
go on.
• Make sure that the LED lamp is not burned. To replace it,
contact the Authorised Service Centre.
After the check, activate the appliance. The program continues from the point of
interruption.
If the problem occurs again, contact the Authorised Service Centre.
If the display shows other alarm codes. Deactivate and activate the appliance. If the
problem continues, contact the Authorised Service Centre.
18.3 Emergency door opening
In case of power failure or functioning
failure the appliance door remains
locked. The washing program continues
when the power is restored. If the door
remains locked in case of failure, it is
possible to open it using the emergency
unlock function.
Before opening the door:
CAUTION!
Risk of burns! Make sure
that the water temperature is
not too high and the laundry
is not hot. If necessary, wait
until they cool down.
CAUTION!
Risk of injury! Make sure
that the drum is not rotating.
If necessary, wait until the
drum stops rotating.
Make sure that the water
level inside the drum is not
too high. If necessary,
proceed with an emergency
drain (refer to «Emergency
drain» in «Care and
cleaning» chapter).
To open the door, proceed as follows:
1.
Press the On/Off button to switch the
appliance off.
2. Disconnect the mains plug from the
mains socket.
3. Open the filter flap.
4. Pull the emergency unlock trigger
downward once. Pull it downward
once again, keep it tensed and, in the
meanwhile, open the appliance door.
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