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• There may be an IP address conflict.
• There may be a MAC address conflict.
• The PC or camera network card may be defective.
11. The alarm signal cannot been disarmed.
Below are a few possible reasons why this may be occurring:
• An alarm may be setup incorrectly.
• An alarm output may have been manually opened.
• There may be an error in the camera’s firmware.
12. Alarms are not working.
Below are a few possible reasons why this may be occurring:
• The alarm is not setup correctly.
• The alarm cable is not connected correctly.
• The alarm input signal is not correctly configured.
• There are two loops connected to one alarm device.
13. The camera is not recording enough video.
Below are a few possible reasons why this may be occurring:
The storage capacity is not
enough. The storage device is
damaged.
14. Downloaded files cannot be played back.
Below are a few possible reasons why this may be occurring:
• The media player software on the PC may not be able to read the file format.
• The PC may not have DirectX 8.1 or higher.
• The PC may not have Windows XP or higher.
15. I’ve locked myself out of my camera/I’ve forgotten my password.
As a security precaution, the Amcrest camera will lock out any user who tries to log in with the wrong password
after a handful of consecutive attempts.
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