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en After-sales service
36
4 After-sales service
After-sales service
If you cannot rectify a fault yourself,
please contact our after-sales service.
We will always find an appropriate
solution to avoid unnecessary visits by
engineers.
Please provide the after-sales service
with the product number (E no.) and the
production number (FD) of the
appliance.
You can find this information:
■ On the inside of the loading door
■ On the back of the appliance
Trust the expertise of the
manufacturer. Contact us. By doing so,
you can be sure that the repairs are
carried out by trained service personnel
using genuine spare parts.
The Å* symbol lights
up in the display panel.
Foam may also be leaking
from the detergent
drawer.
Have you used too much detergent?
Mix one tablespoon of fabric softener with 1/2 litre of water and pour it into
compartment II (not suitable for outdoor clothing, sportswear or items stuffed
with down).
Use less detergent in the next wash cycle.
Loud noises, vibrations
and machine "move-
ment" during the spin
cycle.
■ Is the appliance aligned? Align the appliance. ~ Page 14
■ Have the transport bolts been removed? Remove the transport
bolts.~ Page 11
The display panel/indica-
tor lights do not work
while the appliance is run-
ning.
■ Has there been a power failure?
■ Have the fuses blown? Reset/replace the fuses.
■ If the fault occurs repeatedly, call customer services. ~ Page 36
There is detergent resi-
due on the laundry.
■ Some phosphate-free detergents contain water-insoluble residue.
■ Select Rinse or brush the laundry after washing.
If you cannot rectify a fault yourself (after switching the machine off and on again) or a repair is required:
■ Switch off the appliance and pull out the mains plug.
■ Turn off the tap and call customer services. ~ Page 36
Faults Cause/Remedy
* depending on the model
E no. Product number
FD Production number
(1U )'
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