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-34- -35-
TROUBLESHOOTING
Subject Question Solution
Power My Multi-Cooker
will not turn on
Make sure outlet is functioning properly
Check that the Multi-Cooker is plugged in
Call Customer Service at
1-800-323-9519
Doneness of
food
My food was
undercooked
Make sure you selected the proper cooking
setting
Make sure the Lid is properly placed and
locked, and that Steam Release Valve in “Seal”
(closed) position.
Check the recipe to see that the proper
pressure, temperature, and time selection
were made
Be sure the power was not interrupted
Make sure the Cooking Pot has enough liquid
to create desired steam and build pressure.
Minimum of 8oz of liquid should be used
when pressure cooking. Never fill over the
“MAX” line.
My food was
overcooked
Make sure the Cooking Pot was at least ½ full
Check that the proper pressure, temperature,
and time were selected
Programming Can I set a time for
the Brown/Sauté
program?
Because sautéing is a function that generally
requires your full attention this may not be
necessary. However, if desired a time can be
selected.
TROUBLESHOOTING (CONT.)
Subject Question Solution
Can I change
the cooking
function, time
or temperature
once the food is
cooking?
Yes, to change the cooking function, press
START/STOP and select a new cooking
function. Change the time and temperature
as required for the food. Press START/STOP
again. The time and temperature can be
changed at any time.
Cooking Can the Cooking
Pot and Lid be
used on top of
the stove or in the
oven?
The Cooking Pot and Lid are not oven safe.
Neither can be used on the stove or in the
oven.
I stopped the
cooking process
and changed
pressure settings,
and now the
Multi-Cooker is
preheating again.
If a cooking cycle is stopped and a new one is
started, the Multi-Cooker may display “HEAt”
until the new pressure is achieved.
Steam Steam is leaking
out of the
Multi-Cooker
• It is normal for a small amount of steam to
come out of the Bobber Valve before the
Multi-Cooker is pressurized.
• If steam is coming out from the perimeter
of the Lid, the Lid has not been closed and
locked completely.
Lid I am having
trouble removing
the Lid.
There is a safety feature to keep Lid from
being removed while the Multi-Cooker is
under pressure. Please make sure to de-
pressurize the unit by rotating the Steam
Release Valve into the “Release” (open)
position. Refer to Releasing Pressure section
for further instructions.
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