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40
TROUBLESHOOTING
Before calling for service
If the grill does not function properly, use the following checklist before contacting Customer
Care to arrange for service. You may save the cost of a service call. Troubleshooting is for general
purposes only. If the problem persists and you feel you require service, contact Customer Care. Only
authorised agencies can perform warranty service. See section ‘Service’ for contact details.
PROBLEM WHAT TO DO
Grill won’t light when
the the ignition button is
pushed.
Check the gas supply is on.
Ensure the grill is cool. Remove the grill top grates and the ceramic
radiant trays, watch the ignitor tip. You should see a spark jump from
the tip of the ignition when the ignition button is pushed.
If there is no spark when ignition button is pushed, check the battery
condition. Battery condition should be checked at least once a year.
Attempt to match light the burner (see section ‘Lighting
instructions’). Check to see that other burners on the unit operate.
Clean ignitor tip of any debris.
Burner flame is yellow or
orange, in conjunction
with the odour of gas.
Check the burner inlet for obstructions such as spider webs. Check
the air shutter for proper adjustment.
Grill may be in a dusty area. Move to less dusty area if possible.
Low heat with knob in “HI/
SEAR” position.
If only one of the burners appears low, clean the injector and
burner, clearing ports of any obstruction (see section “Care and
maintenance”).
Grill may be in a dusty area. Move to less dusty area if possible.
Check for proper gas supply and pressure.
Pre-heat grill for a full 15 minutes.
If using LPG gas, check for empty cylinder. Performance may drop off
as the cylinder approaches empty.
Rotisserie won’t light.
Check the gas supply is on.
Check there is a spark at the electrode.
Check the rotisserie burner lights when attempting to light with a
butane lighter.
Rotisserie lights, but will
not hold flame once
button is released.
Continue holding safety valve button in depressed position until
burner remains lit when released.
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