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English 59
Troubleshooting
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new gas
range. If you experience a problem, look rst for a solution in the table below. If,
after trying the suggested solution, you’re still having trouble, call Samsung at
1-800-SAMSUNG (726-7864).
PROBLEM POSSIBLE CAUSE SOLUTION
You smell gas. There is a gas leak.
The surface burner knob is
not in the ‘OFF’ position, yet
the burner itself is not ignited.
• Clear the room, building,
or area of all occupants.
• Immediately call your gas
supplier from a neighbor’s
phone. Do not call from
your phone. It is electrical
and could cause a spark
that could ignite the gas.
Follow the gas supplier’s
instructions.
• If you cannot reach your
gas supplier, call the re
department.
The range is
not level.
The appliance has been
installed improperly.
The leveling leg(s) is (are)
damaged or uneven.
• Make sure the oor is
level, strong, and stable.
If the oor sags or slopes,
contact a carpenter.
• Check and level the range.
(See the Installation
Instructions.)
The kitchen cabinets are not
properly aligned and make
the range appear to be not
level.
Ensure that cabinets are
square and provide sufcient
room for installation.
PROBLEM POSSIBLE CAUSE SOLUTION
The oven
control beeps
and displays
an error code.
You have a function error
code. See the Information
codes chart on page 64.
Press the OVEN OFF pad
and restart the oven. If the
problem persists, disconnect
all power to the range for at
least 30 seconds and then
reconnect the power. If this
does not solve the problem,
call for service.
All burners do
not light.
The power cord is not
plugged into the electrical
outlet.
Make sure the electrical
plug is plugged into a live,
properly grounded outlet.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the
circuit breaker.
The gas supply is not properly
connected or turned on.
See the Installation
Instructions that came with
your range.
Surface
burners do not
light.
The control knob is not set
properly.
Push in the control knob and
turn it to the LITE position.
The burner caps are not in
place.
The burner base is misaligned.
Clean the electrodes.
Put the burner cap on the
burner head. Align the burner
base.
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