Samsung QE65Q70RATXXU 2019 65" Q70R QLED 4K HDR 1000 Smart TV

User Manual - Transcript

• Page 1 - English - : USER MANUAL Thank you for purchasing this Samsung product To receive more complete service please register your product at wwwsamsungcom Model Serial No
• Page 2 - English - : Before Reading This User Manual This TV comes with this user manual and an embedded eManual Before reading this user manual review the following User Manual Read this provided user manual to see information about product safety installation accessories initial configuration and product specifications eManual For more information about this TV read the eManual embedded in the product To open the eManual gt Settings gt Support gt Open eManual On the website wwwsamsungcom you can download the manuals and see its contents on your PC or mobile device Learning the eManuals assistance functions Some menu screens cannot be accessed from the eManual Search Select an item from the search results to load the corresponding page Index Select a keyword to navigate to the relevant page The menus may not appear depending on the geographical area Recent pages Select a topic from the list of recently viewed topics Learning the functions of the buttons that appear on eManual topic pages Try Now Allows you to access the corresponding menu item and try out the feature right away Link Access an underlined topic referred to on an eManual page immediately English English 2
• Page 3 - English - : Features of your new TV Home Screen In Home Screen you can easily run the apps that have been used previously or frequently The apps can also be moved or deleted in the screen Sources Sources TV HDMI 1 HDMI 2 USB Remote Access Connection Guide Universal Remote The image on your TV may differ from the image above depending on the model and geographical area eManual Get help from a detailed onscreen users manual built into your TV Bixby Access and control menu options and functions using Bixby The image on your TV may differ from the image above depending on the model and geographical area English 3
• Page 4 - English - : Warning Important Safety Instructions Please read the Safety Instructions before using your TV Refer to the table below for an explanation of symbols which may be on your Samsung product CAUTION Class II product This symbol indicates that a safety connection to electrical earth ground is not required If this symbol is not present on a product with a mains lead the product MUST have a reliable connection to protective earth ground RISK OF ELECTRIC SHOCK DO NOT OPEN CAUTION TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER OR BACK THERE ARE NO USER SERVICEABLE PARTS INSIDE REFER ALL SERVICING TO QUALIFIED PERSONNEL AC voltage Rated voltage marked with this symbol is AC voltage This symbol indicates that high voltage is present inside It is dangerous to make any kind of contact with any internal part of this product DC voltage Rated voltage marked with this symbol is DC voltage This symbol indicates that this product has included important literature concerning operation and maintenance Caution Consult instructions for use This symbol instructs the user to consult the user manual for further safety related information The slots and openings in the cabinet and in the back or bottom are provided for necessary ventilation To ensure reliable operation of this apparatus and to protect it from overheating these slots and openings must never be blocked or covered Do not place this apparatus in a confined space such as a bookcase or builtin cabinet unless proper ventilation is provided Do not place this apparatus near or over a radiator or heat register or where it is exposed to direct sunlight Do not place vessels vases etc containing water on this apparatus as this can result in a fire or electric shock English 4
• Page 5 - English - : Do not expose this apparatus to rain or place it near water near a bathtub washbowl kitchen sink or laundry tub in a wet basement or near a swimming pool etc If this apparatus accidentally gets wet unplug it and contact an authorised dealer immediately This apparatus uses batteries In your community there might be environmental regulations that require you to dispose of these batteries properly Please contact your local authorities for disposal or recycling information Do not overload wall outlets extension cords or adaptors beyond their capacity since this can result in fire or electric shock Powersupply cords should be placed so that they are not likely to be walked on or pinched by items placed upon or against them Pay particular attention to cords at the plug end at wall outlets and at the point where they exit from the appliance To protect this apparatus from a lightning storm or when left unattended and unused for long periods of time unplug it from the wall outlet and disconnect the antenna or cable system This will prevent damage to the set due to lightning and power line surges Before connecting the AC power cord to the DC adaptor outlet make sure that the voltage designation of the DC adaptor corresponds to the local electrical supply Never insert anything metallic into the open parts of this apparatus This may cause a danger of electric shock To avoid electric shock never touch the inside of this apparatus Only a qualified technician should open this apparatus Be sure to plug in the power cord until it is firmly seated When unplugging the power cord from a wall outlet always pull on the power cords plug Never unplug it by pulling on the power cord Do not touch the power cord with wet hands If this apparatus does not operate normally in particular if there are any unusual sounds or smells coming from it unplug it immediately and contact an authorised dealer or service centre Be sure to pull the power plug out of the outlet if the TV is to remain unused or if you are going to leave the house for an extended period of time especially when children elderly or disabled people will be left alone in the house Accumulated dust can cause an electric shock an electric leakage or a fire by causing the power cord to generate sparks and heat or by causing the insulation to deteriorate English 5
• Page 6 - English - : Be sure to contact an authorised Samsung service centre for information if you intend to install your TV in a location with heavy dust high or low temperatures high humidity chemical substances or where it will operate 24 hours a day such as in an airport a train station etc Failure to do so may lead to serious damage to your TV Use only a properly grounded plug and wall outlet An improper ground may cause electric shock or equipment damage Class l Equipment only To turn off this apparatus completely disconnect it from the wall outlet To ensure you can unplug this apparatus quickly if necessary make sure that the wall outlet and power plug are readily accessible Store the accessories batteries etc in a location safely out of the reach of children Do not drop or strike the product If the product is damaged disconnect the power cord and contact a Samsung service centre To clean this apparatus unplug the power cord from the wall outlet and wipe the product with a soft dry cloth Do not use any chemicals such as wax benzene alcohol thinners insecticide aerial fresheners lubricants or detergents These chemicals can damage the appearance of the TV or erase the printing on the product Do not expose this apparatus to dripping or splashing Do not dispose of batteries in a fire Do not shortcircuit disassemble or overheat the batteries There is danger of an explosion if you replace the batteries used in the remote with the wrong type of battery Replace only with the same or equivalent type The figures and illustrations in this User Manual are provided for reference only and may differ from the actual product appearance The product design and specifications may change without notice CIS languages Russian Ukrainian Kazakhs are not available for this product since this is manufactured for customers in the EU region English 6
• Page 7 - English - : English 7 Before Reading This User Manual 2 Features of your new TV 3 Warning Important Safety Instructions 4 01 Whats in the Box 02 Assembling the TV Attaching the TV to the Stand 10 Mounting the TV on a wall 11 Providing proper ventilation for your TV 12 Safety Precaution Securing the TV to the wall to prevent falling 13 03 The TV Control Stick Using the TV Controller 15 04 The Remote Control About the Buttons on the Remote Control 16 05 The Samsung Smart Remote About the Buttons on the Samsung Smart Remote 18 Installing batteries into the Samsung Smart Remote 19 About the Samsung Smart Remote 19 Controlling External Devices with a Samsung Remote Control Using the Universal Remote 21 Contents
• Page 8 - English - : 06 Performing the initial setup Initial setup 22 07 Connections Connecting devices to your TV 23 Connecting to the Internet 24 08 Selecting Connected Devices Changing the input signal 25 Editing external devices 25 Using additional functions 25 09 Troubleshooting and Maintenance Troubleshooting 26 What is Remote Support 28 Eco Sensor and screen brightness 29 Caring for the TV 29 10 Specifications and Other Information Specifications 30 Environmental Considerations 31 Decreasing power consumption 31 Licences 32 Warranty Card 33 WARRANTY CONDITIONS 33 English 8
• Page 9 - English - : 01 Whats in the Box Make sure the following items are included with your TV If any items are missing contact your dealer Samsung Smart Remote amp Batteries AA x 2 Remote Control amp Batteries AAA x 2 User Manual Regulatory Guide x 4 TV Power Cable Wall Mount Adapter CI Card Adapter The items colours and shapes may vary depending on the models Cables not included can be purchased separately Check for any accessories hidden behind or in the packing materials when opening the box An administration fee may be charged in the following situations a An engineer is called out at your request but it is found that the product has no defect ie where the user manual has not been read b You bring the unit to a repair centre but it is found that the product has no defect ie where the user manual has not been read You will be informed of the administration fee amount before a technician visits Warning Screens can be damaged from direct pressure when handled incorrectly We recommend lifting the TV at the edges as shown Do Not Touch This Screen English 9
• Page 10 - English - : 02 Assembling the TV Attaching the TV to the Stand Make sure you have all the accessories shown and that you assemble the stand following the provided assembly instructions English 10
• Page 11 - English - : Mounting the TV on a wall If you mount this TV on a wall follow the instructions exactly as set out by the manufacturer Unless it is correctly mounted the TV may slide or fall and cause serious injury to a child or adult and serious damage to the TV For models providing wall mount adapters install them as shown in the figure below before installing the wall mount kit Refer to the installation manual included with the Samsung wall mount kit TV Wall mount bracket C Wall mount Adapter Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you choose to install the wall mount on your own You can install your wall mount on a solid wall perpendicular to the floor Before attaching the wall mount to surfaces other than plaster board contact your nearest dealer for additional information If you install the TV on a ceiling or slanted wall it may fall and result in severe personal injury Standard dimensions for wall mount kits are shown in the table on the next page If you are installing a thirdparty wall mount note that the length of the screws you can use to attach the TV to the wall mount is shown in column C in the table on the next page When installing a wall mount kit we recommend you fasten all four VESA screws If you want to install a wall mount kit that attaches to the wall using two top screws only be sure to use a Samsung wall mount kit that supports this type of installation You may not be able to purchase this type of wall mount kit depending on the geographical area English 11
• Page 12 - English - : TV size in inches VESA screw hole specs A B in millimetres C mm Standard Screw Quantity 4955 200 x 200 4143 M8 4 65 400 x 300 75 400 x 400 82 600 x 400 Do not install your wall mount kit while your TV is turned on This may result in personal injury from electric shock Do not use screws that are longer than the standard dimension or do not comply with the VESA standard screw specifications Screws that are too long may cause damage to the inside of the TV set For wall mounts that do not comply with the VESA standard screw specifications the length of the screws may differ depending on the wall mount specifications Do not fasten the screws too firmly This may damage the product or cause the product to fall leading to personal injury Samsung is not liable for these kinds of accidents Samsung is not liable for product damage or personal injury when a nonVESA or non specified wall mount is used or when the consumer fails to follow the product installation instructions Do not mount the TV at more than a 15 degree tilt Always have two people mount the TV onto a wall For 82 inch or larger models have four people mount the TV onto a wall Providing proper ventilation for your TV When you install your TV maintain a distance of at least 10 cm between the TV and other objects walls cabinet sides etc to ensure proper ventilation Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature When you install your TV with a stand or a wall mount we strongly recommend you use parts provided by Samsung Electronics only Using parts provided by another manufacturer may cause difficulties with the product or result in injury caused by the product falling Installation with a stand Installation with a wall mount 10 cm10 cm 10 cm 10 cm 10 cm 10 cm10 cm English 12
• Page 13 - English - : Other Cautions The actual appearance of the TV may differ from the images in this manual depending on the model Be careful when you touch the TV Some parts can be somewhat hot Safety Precaution Securing the TV to the wall to prevent falling Caution Pulling pushing or climbing on the TV may cause the TV to fall In particular ensure your children do not hang on or destabilise the TV This action may cause the TV to tip over causing serious injuries or death Follow all safety precautions provided in the Safety Flyer included with your TV For added stability and safety you can purchase and install the antifall device as described on the next page WARNING Never place a television set in an unstable location The television set may fall causing serious personal injury or death Many injuries particularly to children can be avoided by taking simple precautions such as Using cabinets or stands recommended by the manufacturer of the television set Only using furniture that can safely support the television set Ensuring the television set is not overhanging the edge of the supporting furniture Not placing the television set on tall furniture for example cupboards or bookcases without anchoring both the furniture and the television set to a suitable support Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture Educating children about the dangers of climbing on furniture to reach the television set or its controls If you are retaining and relocating the television set that you are replacing with this new set you should apply the same precautions to the old set When you have to relocate or lift the TV for replacement or cleaning be sure not to pull out the stand English 13
• Page 14 - English - : Preventing the TV from falling 1 Using the appropriate screws firmly fasten a set of brackets to the wall Confirm that the screws are firmly attached to the wall You may need additional material such as wall anchors depending on the type of wall 2 Using the appropriately sized screws firmly fasten a set of brackets to the TV For the screw specifications refer to quotStandard Screwquot in the table on the previous page 3 Connect the brackets fixed to the TV and the brackets fixed to the wall with a durable heavyduty string and then tie the string tightly Install the TV near the wall so that it does not fall backwards Connect the string so that the brackets fixed to the wall are at the same height as or lower than the brackets fixed to the TV The product colour and shape may vary depending on the model English 14
• Page 15 - English - : 03 The TV Control Stick Using the TV Controller You can use the TV Controller on the bottom of the TV instead of the remote control to control most of the functions of your TV While watching TV you can change the channel by pressing the up and down directional buttons on the TV Controller or adjust the volume by pressing the left and right directional buttons Press the on the TV Controller to display the Control menu To run an item on the menu press the directional buttons on the TV Controller to move the focus to the item and then press the button on the TV Controller The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is not detached Please remove the protective film Control menu Smart Hub Source Settings Power off Return TV Controller Remote control sensor Press button Display the Control menu Select or run a focused item on the menu Press and hold button The running function is terminated UpDown button Changes the channel LeftRight button Changes the volume The TV Controller is located on the bottom of the TV English 15
• Page 16 - English - : 04 The Remote Control About the Buttons on the Remote Control This remote control has Braille points on the Power Channel Volume and Select buttons and can be used by visually impaired persons The images buttons and functions of the remote control may differ depending on the model If you use the remote control that comes with your TV to control another TV some functions may not operate normally Displays and selects available video sources Turns the sound onoff Launches the Channel List Changes the current channel Exits the menu Use these buttons according to the directions on the TV screen Use these buttons with specific features Use these buttons according to the directions on the TV screen Displays the Guide screen Displays information about the current programme or content Moves the cursor selects the onscreen menu items and changes the values seen on the TVs menu P Power Turns the TV on and off Adjusts the volume Alternately selects Teletext mode Full TTX Double TTX Mix Live TV Returns to the previous channel Gives direct access to channels Displays the main onscreen menu Records whatever you are currently watching Returns to the previous menu or channel PIC SIZE Changes the picture size PICTURE Changes the picture mode ADSUBT Displays the Accessibility Shortcuts E Select Selects or runs a focused item Smart Hub Launches Home Screen English 16
• Page 17 - English - : Installing batteries into the remote control Battery size AAA Match the polarities of the batteries to the symbols on the battery compartment The colour and shape of the remote may vary depending on the model Use the remote control within 7 m of the TV Bright lights may affect the performance of the remote control Avoid using the remote control near special fluorescent lights or neon signs Alkaline batteries are recommended for longer battery life 1 Gently pull on the battery covers notch and then remove the cover completely once it comes loose 2 Insert 2 AAA alkaline batteries making sure to align the positive and negative polarities correctly 3 Place the battery cover on the remote control and insert the cover into the remote control 4 Slide the battery cover in the order shown above so that the cover is completely attached to the remote control English 17
• Page 18 - English - : 05 The Samsung Smart Remote About the Buttons on the Samsung Smart Remote The images buttons and functions of the Samsung Smart Remote may differ depending on the model The Universal Remote function operates normally only when you use the Samsung Smart Remote that comes with the TV Power Press to turn the TV on or off Colour Number button Each time you press this button the coloured buttons window and the virtual numeric pad are displayed alternately Use these coloured buttons to access additional options specific to the feature you are using Press to bring up the virtual numeric pad on the screen Use the numeric keypad to enter numeric values Select numbers and then select Done to enter a numeric value Use to change the channel enter a PIN enter a ZIP code etc When pressed for 1 second or more the TTX menu appears Return Returns to the previous menu When pressed for 1 second or more the running function is terminated When pressed while you are watching a programme the previous channel appears Playpause When pressed the playback controls appear Using these controls you can control the media content that is playing Smart Hub Returns to the Home Screen VOL Volume Move the button up or down to adjust the volume To mute the sound press the button When pressed for 1 second or more the Accessibility Shortcuts menu appears CH Channel Move the button up or down to change the channel To see the Guide screen press the button When pressed for 1 second or more the Channel List screen appears Press each button to run its function Select Selects or runs a focused item When pressed while you are watching a broadcast programme detailed programme information appears Directional pad updownleft right Moves the focus and changes the values seen on the TVs menu Bixby Runs Bixby Press and hold the button say a command and then release the button to run Bixby When you press the button the Explore Now menu appears at the bottom of the screen The supported Bixbys languages and features may differ by geographical region Ambient Mode In TV mode press this button to enter Ambient Mode If you press the button when the TV is turned off the TV turns on in Ambient Mode When pressed for 1 second or more the Shortcuts menu screen appears English 18
• Page 19 - English - : Installing batteries into the Samsung Smart Remote To install the batteries push the rear cover open in the direction of the arrow at the bottom of the illustration and then insert the batteries as shown in the figure Make sure that the positive and negative ends are facing in the correct direction Close the rear cover as shown Alkaline batteries are recommended for longer battery life About the Samsung Smart Remote When you start the TV for the first time by pressing the P Power button on the Samsung Smart Remote the TV automatically pairs with the Samsung Smart Remote Once the TV and Samsung Smart Remote have paired you can use the Samsung Smart Remote to operate the TV We recommend using Samsung Smart Remote at a distance of less than 6 m A usable distance may differ depending on the wireless environmental conditions English 19
• Page 20 - English - : Pairing the TV to the Samsung Smart Remote When you turn on the TV for the first time the Samsung Smart Remote pairs to the TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the remote control sensor of the TV and then press and hold the and buttons simultaneously for 3 seconds or more The Samsung Smart Remote can only be paired to one TV at a time English 20
• Page 21 - English - : Controlling External Devices with a Samsung Remote Control Using the Universal Remote gt s Source gt Universal Remote You can control external devices connected to the TV using a Samsung remote control To control external devices register them by following the instructions on the screen This function may not be supported depending on the model You can also use the Anynet HDMICEC function to operate external Samsung devices with your TVs remote control without any additional setup Certain external devices connected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TVs logo It may cause signals from the remote control to be transmitted improperly The TV memorises both the external device and its connection port HDMI 1 HDMI 2 etc If you have difficulty controlling external devices with the Universal Remote try adjusting the positions of the external devices This function may not operate properly depending on the TV installation environment and the features of external devices English 21
• Page 22 - English - : 06 Performing the initial setup The initial setup differs from model to model Turn on the TV using the P button on the remote control or TV controller Noise may occur temporarily when the TV communicates with mobile devices The SmartThings app is available for mobile devices running Android 60 or higher or iOS 10 or higher To perform Initial Setup using the SmartThings app you must connect your mobile device via WiFi If the popup for setup does not appear automatically on the SmartThings app on your mobile device continue setup manually after adding the TV using Add Device on the dashboard of the SmartThings app You can also start the Initial Setup using the TVs menu gt Settings gt General gt Reset Follow the instructions displayed on the Initial Setup screen and configure the TVs basic settings to suit your viewing environment Initial setup When you turn on your TV for the first time it immediately starts the Initial Setup The Initial Setup allows you to configure the basic settings for the TV to operate such as broadcast reception channel search and network connection at one time Before starting the Initial Setup be sure to connect external devices first To use the TVs smart features the TV must be connected to the Internet Wireless Connection Select your wireless network Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area If you connect any external device to HDMI IN STB before starting initial setup the source of your live TV signal is set to STB After finishing with this process you will not be able to scan all channels and stores them in the TVs memory If you want to connect aerial cable to your TV select Aerial In this case you will be able to scan all channels and stores them in the TVs memory English 22
• Page 23 - English - : 07 Connections Connecting devices to your TV You can connect various external devices using the connectors located at the back of the product Check the connectors and then refer to the Quick Guide for more instructions on supported external devices For more information about connections see the eManual chapter quotConnectionsquot Make sure you have the correct cable before plugging it in Illustrations of common plugs and ports are shown below Cable Plugs Ports HDMI USB Optical Warning Do not plug cables in upside down Be sure to check the orientation of the plug before plugging it in English 23
• Page 24 - English - : Connecting to the Internet Connecting the TV to a network gives you access to online services such as the Smart Hub as well as software updates For more information about Smart Hub see the eManual chapter quotSmart Features gt Using Smart Hubquot The shape of the rear panel differs among the models Network Connection Wireless Connect the TV to the Internet using a standard access point or modem Wireless IP access point or modem with a DHCP Server LAN Cable Not Supplied The LAN Port on the Wall Network Connection Wired There are three main ways to connect your TV to your network using cable depending on your network setup They are illustrated starting below The LAN Port on the Wall LAN Cable Not Supplied The TV will not be able to connect to the Internet if your network speed is below 10 Mbps Use Cat7 STP Type cable for the connection Shielded Twisted Pair English 24
• Page 25 - English - : 08 Selecting Connected Devices Changing the input signal gt s Source When you select a connected external device on the Source screen the output of the selected device is displayed on the TVs screen For more information about selecting connected devices see the eManual chapter quotSwitching between external devices connected to the TVquot Editing external devices You can change the port name for a connected external device or add it to Home Screen 1 Move the focus to a connected external device 2 Press the Up directional button The following functions become available Available functions may differ depending on the port type Universal Remote You can control external devices connected to the TV using a Samsung remote control To control external devices register them by following the instructions on the screen Edit You can rename the input ports and change the device icons Information You can view the detailed information about the external devices connected to the TV Add to Home You can add the port of an external device to the Home Screen for quick switching Using additional functions You can use the following features on the Source screen Remote Access Use the TV to access your PC via remote PC or screen sharing Connection Guide The guide to device connections Universal Remote Lets you register external devices to your Samsung remote control and control them using the Remote English 25
• Page 26 - English - : 09 Troubleshooting and Maintenance Troubleshooting If the TV seems to have a problem first review this list of possible problems and solutions Alternatively review the Troubleshooting Section in the eManual If none of these troubleshooting tips apply please visit wwwsamsungcom and click on Support or contact the call centre listed on the back cover of this manual This TFT LED panel is made up of sub pixels which require sophisticated technology to produce There may be however a few bright or dark pixels on the screen These pixels will have no impact on the performance of the product To keep your TV in optimum condition upgrade to the latest software Use the Update Now or Auto update functions on the TVs menu gt Settings gt Support gt Software Update gt Update Now or Auto update The TV wont turn on Make sure that the AC power cord is securely plugged in to the TV and the wall outlet Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red Try pressing the button at the bottom of the TV to make sure that the problem is not with the remote control If the TV turns on refer to The remote control does not work There is no picturevideosound or a distorted picturevideosound from an external device or Weak or No Signal is displayed on the TV or you cannot find a channel Make sure the connection to the device is correct and that all cables are fully inserted Remove and reconnect all cables connected to the TV and the external devices Try new cables if possible Confirm that the correct input source has been selected gt Source Perform a TV self diagnosis to determine if the problem is caused by the TV or the device gt Settings gt Support gt Self Diagnosis gt Start Picture Test or Start Sound Test If the test results are normal reboot the connected devices by unplugging each devices power cord and then plugging it in again If the issue persists refer to the connection guide in the user manual of the connected device If you are not using a cable box or satellite box and your TV is receiving TV signals from an antenna or a cable wall connector run Auto Tuning to search for channels gt Settings gt Broadcasting gt Auto Tuning Settings gt Auto Tuning The Auto Tuning Settings may not appear depending on the model or geographical area If you are using a cable box or satellite box please refer to the cable box or satellite box manual English 26
• Page 27 - English - : The CI does not work Your Samsung TV conforms to the CI 14 standards Where a CI Common Interface module is incompatible with this device then please remove the module and contact the CI operator for assistance The remote control does not work Check if the power indicator at the bottom of the TV blinks when you press the remotes Power button If it does not replace the remote controls batteries Make sure that the batteries are installed with their poles in the correct direction Try pointing the remote directly at the TV from 1518 m away If your TV came with a Samsung Smart Remote Bluetooth Remote make sure to pair the remote to the TV The cable box or satellite box remote control doesnt turn the TV on or off or adjust the volume Programme the cable box or satellite box remote control to operate the TV Refer to the cable box or satellite box user manual for the SAMSUNG TV code The TV settings are lost after 5 minutes The TV is in the Retail Mode Change the Usage Mode in the General Menu to Home Mode gt Settings gt General gt System Manager gt Usage Mode gt Home Mode Intermittent WiFi Make sure the TV has a network connection gt Settings gt General gt Network gt Network Status Make sure the WiFi password is entered correctly Check the distance between the TV and the modem or access point The distance should not exceed 152 m Reduce interference by not using or turning off wireless devices Also verify that there are no obstacles between the TV and the modem or access point The WiFi strength can be decreased by appliances cordless phones stone wallsfireplaces etc Single story Multi story Wireless access point Wireless repeater Contact your Internet Service Provider ISP and ask them to reset your network circuit to reregister the MAC addresses of your new modem or access point and the TV English 27
• Page 28 - English - : Video Apps problems Youtube etc Change the DNS to 8888 Select gt Settings gt General gt Network gt Network Status gt IP Settings gt DNS setting gt Enter manually gt DNS Server gt enter 8888 gt OK Reset by selecting gt Settings gt Support gt Self Diagnosis gt Reset Smart Hub What is Remote Support Samsung Remote Support service offers you oneonone support with a Samsung Technician who can remotely Diagnose your TV Adjust the TV settings for you Perform a factory reset on your TV Install recommended firmware updates How does Remote Support work You can easily get Samsung Remote Support service for your TV 1 Call the Samsung Contact Centre and ask for remote support 2 Open the menu on your TV and go to the Support section gt Settings gt Support 3 Select Remote Management then read and agree to the service agreements When the PIN screen appears provide the PIN number to the technician 4 The technician will then access your TV English 28
• Page 29 - English - : Eco Sensor and screen brightness Eco Sensor adjusts the brightness of the TV automatically This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption If you want to turn this off go to gt Settings gt General gt Eco Solution gt Ambient Light Detection If the screen is too dark while you are watching TV in a dark environment it may be due to the Ambient Light Detection function The eco sensor is located at the bottom of the TV Do not block the sensor with any object This can decrease picture brightness Caring for the TV If a sticker was attached to the TV screen some debris can remain after you remove the sticker Please clean the debris off before watching TV The exterior and screen of the TV can get scratched during cleaning Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches Do not spray water or any liquid directly onto the TV Any liquid that goes into the product may cause a failure fire or electric shock To clean the screen turn off the TV then gently wipe away smudges and fingerprints on the panel with a microfiber cloth Clean the body or panel of the TV with a microfiber cloth dampened with a small amount of water After that remove the moisture with a dry cloth While cleaning do not apply strong force to the surface of the panel because it can damage the panel Never use flammable liquids benzene thinner etc or a cleaning agent For stubborn smudges spray a small amount of screen cleaner on a microfiber cloth and then use the cloth to wipe away the smudges English 29
• Page 30 - English - : 10 Specifications and Other Information Specifications Model Name QE49Q70R QE55Q70R Display Resolution 3840 x 2160 3840 x 2160 Screen Size Measured Diagonally 49 inches 123 cm 55 inches 138 cm Sound Output 40 W 40 W Dimensions W x H x D Body With stand 10948 x 6329 x 628 mm 10948 x 7076 x 2483 mm 12306 x 7081 x 619 mm 12306 x 7802 x 2483 mm Weight Without Stand With Stand 136 kg 141 kg 180 kg 185 kg Model Name QE65Q70R QE75Q70R Display Resolution 3840 x 2160 3840 x 2160 Screen Size Measured Diagonally 65 inches 163 cm 75 inches 189 cm Sound Output 40 W 40 W Dimensions W x H x D Body With stand 14495 x 8312 x 619 mm 14495 x 9104 x 2858 mm 16752 x 9609 x 620 mm 16752 x 10482 x 3598 mm Weight Without Stand With Stand 243 kg 249 kg 357 kg 366 kg Model Name QE82Q70R Display Resolution 3840 x 2160 Screen Size Measured Diagonally 82 inches 207 cm Sound Output 40 W Dimensions W x H x D Body With stand 18346 x 10514 x 661 mm 18346 x 11460 x 3873 mm Weight Without Stand With Stand 433 kg 445 kg English 30
• Page 31 - English - : Environmental Considerations Operating Temperature Operating Humidity Storage Temperature Storage Humidity 10C to 40C 50F to 104F 10 to 80 noncondensing 20C to 45C 4F to 113F 5 to 95 noncondensing The design and specifications are subject to change without prior notice For information about the power supply and more information about power consumption refer to the labelrating attached to the product Typical power consumption is measured according to IEC 62087 You can see the labelrating attached to the back of the TV For some models you can see the labelrating inside the cover terminal Decreasing power consumption When you shut the TV off it enters Standby mode In Standby mode it continues to draw a small amount of power To decrease power consumption unplug the power cord when you dont intend to use the TV for a long time English 31
• Page 32 - English - : Licences The terms HDMI and HDMI HighDefinition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Recommendation EU Only Hereby Samsung Electronics declares that this equipment is in compliance with Directive 201453EU The full text of the EU declaration of conformity is available at the following internet address httpwwwsamsungcom go to Support gt Search Product Support and enter the model name This equipment may be operated in all EU countries The 5 GHz WLANWiFi function of this equipment may only be operated indoors BT max transmitter power 100mW at 24GHz 24835GHz WiFi max transmitter power 100mW at 24GHz24835GHz 515GHz535GHz amp 547GHz 5725GHz For information on Samsungs environmental commitments and productspecific regulatory obligations eg REACH WEEE Batteries visit httpwwwsamsungcomukaboutsamsung samsungelectronicscorporatecitizenshipdatacornerhtml WARNING TO PREVENT THE SPREAD OF FIRE KEEP CANDLES OR OTHER ITEMS WITH OPEN FLAMES AWAY FROM THIS PRODUCT AT ALL TIMES English 32
• Page 33 - English - : Warranty Card United Kingdom Republic of Ireland EIRE This Samsung product is warranted for a period of twelve 12 months from the original date of purchase against defective materials and workmanship In the event that warranty service is required you should return the product to the retailer from whom it was purchased However Samsung Authorised Dealers and Authorised Service Centres in other EC Countries will comply with the warranty on the terms issued to purchasers in the country concerned In case of difficulty details of our Authorised Service Centres are available from Samsung Electronics UK Ltd Samsung Customer Support Centre Selectapost 38 Sheffield S97 3FJ United Kingdom United Kingdom Tel 0330 SAMSUNG 7267864 wwwsamsungcomuksupport EIRE Tel 0818 717100 wwwsamsungcomiesupport WARRANTY CONDITIONS 1 The warranty is only valid if when warranty service is required the warranty card is fully and properly completed and is presented with the original invoice or sales slip or confirmation and the serial number on the product has not been defaced 2 Samsungs obligations are limited to the repair or at its discretion replacement of the product or the defective part 3 Warranty repairs must be carried out by Authorised Samsung Dealers or Authorised Service Centres No reimbursement will be made for repairs carried out by nonSamsung Dealers and any such repair work and damage to the products caused by such repair work will not be covered by this warranty 4 This product is not considered to be defective in materials nor workmanship by reason that it requires adaptation in order to conform to national or local technical or safety standards in force in any Country other than the one for which the product was originally designed and manufactured This warranty will not cover and no reimbursement will be made for such adaptation nor any damage which may result 5 This warranty covers none of the following a Periodic checkups maintenance and repair or replacement of parts due to normal wear and tear b Cost relating to transport removal or installation of the product c Misuse including the failure to use this product for its normal purposes or incorrect installation d Use of this product in a commercial business environment which shall include but is not limited to the following any use for profit or financial gain public display or events such as clubs bars and restaurants including continuous statistical or graphical display or any commercial use of continuous or intentional long term display of News reels tickers static or fixed images such as timetables and 43 pictures or video content displaying permanent black bars e Damage caused by Lightning Water Fire Acts of God War Public Disturbances incorrect mains voltage improper ventilation or any other cause beyond the control of Samsung f Spillage of food or liquid or use of any other hazardous substances which may affect the product g Performance due to differences in broadcasting method between countries 6 This warranty is valid for any person who legally acquired possession of the product during the warranty period 7 The consumers statutory rights in any applicable national legislation whether against the retailer arising from the purchase contract or otherwise are not affected by this warranty Unless there is national legislation to the contrary the rights under this warranty are the consumers sole rights and Samsung its subsidiaries and distributors shall not be liable for indirect or consequential loss or any damage to disc based media removable memory or any other related equipment or material 8 Some products may differ from these guidelines Please check with your dealer or the local Samsung website
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• Page 36 - English - : Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products please contact the SAMSUNG customer care centre Country Customer Care Centre Web Site IRELAND EIRE 0818 717100 wwwsamsungcomiesupport UK 0330 SAMSUNG 7267864 wwwsamsungcomuksupport 2019 Samsung Electronics Co Ltd All rights reserved