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16
EN
Are there any dierences between using
a smart phone (or a tablet) with Android
or iOS?
You can use the operating system you prefer, there are no dierences.
Which WiFi protocols are supported? WiFi radio installed supports WiFi b/g/n for European countries.
Which Version of WPS is supported? Appliance supports from WPS 2.0 or greater, please check the router documentation.
What settings/conguration has to be
set on router software?
Main router settings all requested:
• 2.4 GHz enabled, WiFi b/g/n
• DHCP and NAT activated
Is there the possibility to use Tethering
over a mobile 3G instead of a router?
Yes, but cloud services are designed for continuous connected devices.
How can I verify that my home Internet
connection works and that wireless
functionality is on?
You can search for your network either with your tablet or with your smartphone. Remember to
disable any other data connections (i.e the one of your mobile phone) before trying.
How can I nd out my wireless
NETWORK name and password?
See Customer Router documentation. Suggestions: Sometime using “http://IP number” of the
router the customer can access to the router setup from a connected device. A router label usually
reports login information to reach the device setup page using a connected device (iPad or tablet).
What to do if the WiFi canal is used from
the neighborhood?
The router decides the channel used for home WiFi (see Router manual) and force router to use
the wished channel.
How do I verify that wireless functionali-
ty on the appliance is on?
Verify the status light is stable ON. Using your smart device , check out the Live app if the appliance
network is visible and connected to the cloud.
How much is the distance from router to
the appl. (one room / two room)?
Normally the coverage is for few rooms but WiFi signal is strongly dependent to wall materials. If
appliance wi is o, customer can check connection strength with iPAD (or other Wireless HAN
devices)close to appliance (for example specic software tools downloadable from internet to
check signal strength).
How can I change my whirlpool account
preserving my connectivity appliances.
You can make a new account but remember to unclaim your appliances from the old account
before to move them to new one.
Is there anything that can prevent the
signal to reach the appliance?
Verify not having connected some devices using together all the internet bandwidth and make
sure that all the internet home devices don’t overcame the router max limit device connected.
What can I do if my wireless connections
does not reach the appliance?
You can use specic devices to extend the home WIFi coverage as: Access Point, WiFi repeaters
and Power-line bridge (not provided with appliance).
I changed the router, what do I have to do?
You can either maintain the same set up properties (network name and password) or erase the
previous set up from the appliance (reset process) and carry out the setup again (see “Live-Re-
mote Control/Setup procedure”).
What can I verify that my appliance is
connected to home wireless network ?
Enter in router conguration (see router manual) and check if the appliance MAC address is
listed in wireless connected devices page.
Where do I nd the MAC address of the
appliance ?
On your Smart Appliance: there is sticker label with SAID & MAC address.The MAC address is
made by 6 combination of numbers and letters starting with: 88 E7 … … … ..
What can I do if the Connection State
indicator continues to blink slowly and
never lits solid on or unable to make a
stable provision to home router?
If the wi Connection State indicator doesn’t lit up solidly, the appliance has been successfully
connected to the router, but it is not able to connect the Internet. In order to get the appliance
connected to the Internet, you have to check the router and/or the bearer settings. Correct ro-
uter settings: NAT must be on, Firewall and DHCP must be properly set. Password cryptography
supported: WEP, WPA,WPA2 to try dierent cryptography, please refer to router manual.
Bearer settings: if Your Internet service provider has established the numbers of MAC address
able to connect to the Internet, you may not be able to connect appliance to the cloud.
The MAC address is the unique identier of device, e.g the one of your computer. Please ask
your Internet service provider about the procedures to connect a new device other then a com
puter (e.g a dryer, washer,...) to the Internet.
How to set up the wireless connection on
your appliance?
See detailed literature and application wizard on your Smartphone / iPad: there are alternative
approachs on each appliance.
How to check if data is being transmitted?
After network setup power o , wait 20 sec and power on the appliance, verify that the App
shows the UI status of the appliance. Set a cycle or another option and verify on the App the
status (NOTE: some settings take several seconds before it is delivered to the App).
TROUBLESHOOTING - CONNECTIVITY
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