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46 TROUBLESHOOTING
Problem Possible Cause Solutions
Odor
Odors can occur if the drainage
hose is not properly installed,
causing siphoning (water owing
back inside the washing machine).
• When installing the drainage hose, be sure that it
doesn’t become kinked or blocked.
Using the dry function, odors can
occur from lint and other laundry
matter sticking to the heater.
(Dryer model only)
• This is not a malfunction.
A particular odor can occur from
drying wet clothes with hot air.
(Dryer model only)
• The odor will disappear after a short while.
Wi-Fi
Problem Possible Cause Solutions
Trouble connecting
appliance and
smartphone to Wi-Fi
network
The password for the Wi-Fi
network was entered incorrectly.
• Delete your home Wi-Fi network and begin the
registration process again.
Mobile data for your smartphone
is turned on.
• Turn off the Mobile data on your smartphone
before registering the appliance.
The wireless network name (SSID)
is set incorrectly.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
The router frequency is not 2.4
GHz.
• Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
The distance between the
appliance and the router is too far.
• If the appliance is too far from the router, the
signal may be weak and the connection may not
be congured correctly. Move the router closer
to the appliance or purchase and install a Wi-Fi
repeater.
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