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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions.
Your Wi-Fi hub freezes
If the Wi-Fi hub freezes or hangs, disconnect the adapter from the Wi-Fi hub and reconnect it.
Close the SmartThings app completely on your mobile device and restart it.
If your Wi-Fi hub is frozen and unresponsive, insert a pin into the Reset hole more than
8 seconds.
If the tips above do not solve the problem, contact a Samsung Service Centre.
Your Wi-Fi hub is not connected with a router
This Wi-Fi hub only supports SmartThings routers. Connect only the SmartThings Wifi.
Your Wi-Fi hub is not detected by the SmartThings app
•
If the Wi-Fi hub freezes or hangs, disconnect the adapter from the Wi-Fi hub and
reconnect it.
•
Close the SmartThings app completely on your mobile device and restart it.
•
If your Wi-Fi hub is frozen and unresponsive, insert a pin into the Reset hole.
•
Ensure that the other devices are within the maximum connection range.
If the tips above do not solve the problem, contact a Samsung Service Centre.
Other devices cannot connect to the SmartThings app
•
On the other device, disconnect from the Wi-Fi network and reconnect to it.
•
Turn the device off and turn it on.
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