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35
Fixing Malfunctions
Malfunctions are usually due to something minor. Before
calling Customer Support, you should consider the
following advice and warnings.
9 CAUTION
Repairs should only be done by an authorized
servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
Occurs when using cookware made from different layers of material or when using cookware of different
sizes and different materials at the same time. The volume of the noise can vary depending on the quantity
of food being cooked or the cooking method.
High-pitched whistling noises:
Can occur when two elements are used on the highest heat setting at the same time. The whistling noises
disappear or become quieter when the heat setting is reduced.
Fan noise:
The cooktop is equipped with a fan that switches on automatically at high temperatures. The fan may con-
tinue to run even after you have switched off the cooktop if the temperature detected is still too high.
Noises
Cookware
Which types of cookware can be used with an induction cooktop?
You can find information on which types of cookware can be used with an induction cooktop in the section
on ~ "Cooking with Induction"
Why is the element not heating up and why is the heat setting flashing?
The element on which the cookware is standing is not turned on.
Check that you have turned on the correct element.
The cookware is too small for the element that is turned on or it is not suitable for induction cooking.
Check that the cookware is suitable for induction cooking and that it is placed on the element that best cor-
responds to its size. You can find information on the type, size and positioning of cookware in the sections
on ~ "Cooking with Induction", ~ "Liberty™ Cooking Zone" and ~ "HeatShift™ function"
Why is it taking so long for the cookware to heat up or why is it not heating up sufficiently despite being on a high
heat setting?
The cookware is too small for the element that is turned on or it is not suitable for induction cooking.
Check that the cookware is suitable for induction cooking and that it is placed on the element that best cor-
responds to its size. You can find information on the type, size and positioning of cookware in the sections
on ~ "Cooking with Induction", ~ "Liberty™ Cooking Zone" and ~ "HeatShift™ function"
Cleaning
How do I clean the cooktop?
Using a special glass-ceramic cleaning agent produces the best results. We advise against using harsh or
abrasive cleaning agents, dishwater detergent (concentrated) or scouring pads.
You can find more information about cleaning and caring for your cooktop in the section on ~ "Cleaning
and Maintenance"
Indicator/symbol Possible cause Solution
None The power supply has been discon-
nected.
Use other electrical appliances to check whether a
short circuit has occurred in the power supply.
The appliance has not been con-
nected as shown in the circuit dia-
gram.
Make sure the appliance has been connected as
shown in the circuit diagram.
Electronics fault. If the fault cannot be rectified, inform Customer
Support.
Do not place hot cookware on the control panel.
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