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Possible Cause and ResolutionSymptom
I cannot see the Wi-Fi
Hotspot name when I search
for Wi-Fi networks on my
cell phone or other device.
– System limitation.
• Make sure Wi-Fi hotspot visibility is on.
• The system does not provide a Wi-Fi hotspot at
this time.
– Weak network signal
• Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
• Use an more reliable Wi-Fi hotspot.
Software downloads take
too long.
– No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
• Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Mobile Network
Possible Cause and ResolutionSymptom
– Modem is not enabled.
• Enable the modem through FordPass.
– Weak network signal.
• Move your vehicle closer to a place where the
network signal is not obstructed.
I cannot confirm association
with FordPass when trying
to enable the modem.
364
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing
Network Connectivity
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