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Problem Tip
A music / photo file does not play. Confirm that the file type is supported.
Refer to → (page 19) for the compatible file extensions.
The file may be corrupted.
Check to see if it is playable on a PC or other devices.
No return to start-up screen when
disc is removed.
Soft reset this unit by turning it off for 30 seconds, then on again.
To completely reset the unit, press and hold 9 (POWER) on the front panel for
10 seconds to shut down the unit or unplug the AC power cord from the AC outlet
for 5-10 seconds.
will appear on the TV screen.
The operation is not possible.
Buttons do not work or the unit
stops responding.
To soft reset the unit, press and hold 9 (POWER) on the front panel for 10 seconds
to shut down the unit or to hard reset the unit by unplugging the AC power cord
from the AC outlet for 5-10 seconds.
The unit does not respond to some
operating commands during
playback.
The operations may be prohibited by the disc. Refer to the instructions for the disc.
The unit cannot read Blu-ray
Disc™ / DVD / CD.
Condensation? (Let the unit sit and dry for 1 or 2 hours)
Check to see if the disc is compatible with this unit. (Refer to → (page 18).)
Wipe dirt off the disc from the center to the outside or replace the disc. Refer to
“Cleaning discs” → (page 56).
Scene shooting angle does not
switch.
Angles cannot be switched for Blu-ray Disc™ / DVD which do not contain multiple
angles. In some cases multiple angles are only recorded for specific scenes.
Playback does not start when a
title is selected.
Check the settings in “Parental Control” menu.
Error message appears when I
select “Auto” in the “Menu
Language”.
Make sure that the unit is connected to a TV that is compatible with HDMI CEC and
the “EasyLink” is set to “On”.
This error message may appear when your TV's OSD language is not supported by
this unit.
Cannot play back AVCHD file. This unit cannot play back stand-alone AVCHD files (*.m2ts, *.mts or *.m2t) written
to a DVD. The DVD containing AVCHD files must have a proper file and folder
structure meeting AVCHD format specifications. Please use AVCHD compliant
device / software to burn or copy AVCHD files to DVD. (Please refer to user manuals
of the device / software for more information.)
The capacity of the USB memory
stick decreased.
Data may be written on the USB memory stick when a BD-video uses the virtual
package feature while a USB memory stick is connected to the unit.
Cannot play back a MPEG-2 video
and audio from the USB memory
stick.
MPEG-2 is not compatible with this unit.
Cannot read the contents on the
USB memory stick.
The USB memory stick is not compatible with this unit or the contents may be
damaged.
Try and turn off the unit, then turn it back on.
To soft reset the unit, press and hold 9 (POWER) on the front panel for 10 seconds
to shut down the unit or to hard reset the unit by unplugging the AC power cord
from the AC outlet for 5-10 seconds.
Cannot play back BD-Video. Connect a USB memory stick (256MB or more of available memory) which is
formatted on this unit. Some discs require memory when playing back content.
Do not disconnect the USB memory stick during playback.
Cannot play back 3D. 3D Blu-ray™ discs are not supported by this unit.
Cannot load a Blu-ray Disc™ (stuck
in “Loading…” mode) and cannot
open the disc tray to eject the disc.
Unplug unit from AC outlet for 20 seconds. Plug unit back in and press the
A (OPEN/CLOSE) on the unit to eject the disc.
Cannot read a USB memory stick. The format of the USB memory stick is not compatible with this unit. If the USB
memory stick has been formatted on a PC or another device, the file system may
be incompatible with this unit. This unit supports the FAT16 / FAT32 file systems.
Cannot play back photo files from
a disc.
Make sure that the disc was recorded in the UDF, ISO9660 or JOLIET format.
51EN
continued on next page
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