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12. Troubleshooting
Problem Tip
No power. Check the AC power cord, if it is properly connected.
Try another power outlet.
Unplug the AC power cord, and wait for about 5-10 seconds. Plug it back in and
attempt to power on the unit.
No sound or picture. Make sure both the TV and Blu-ray Disc™ player are turned on.
Confirm the connections to the TV are made properly as shown in the
“Connections” → (page 14).
Check to see whether the connected TV or another device supports HDCP. (This
unit will not output a video signal unless the other device supports HDCP.)
No reaction to the remote control. Reduce the distance to infrared sensor window.
Confirm that the player's AC power cord is plugged into a power outlet.
Check the batteries in the remote control and make sure they are inserted properly
by + or - symbols.
Please check IR signal. Refer to “IR signal check” → (page 56).
No audio / video signal on the
display device via HDMI cable.
If the unit is connected to a non-certified HDMI device, the audio / video signal will
not output to that device.
Make sure the display device is on the correct input / video source.
Perform an HDMI hotplug: Disconnecting the HDMI cable from the display device,
turn on both devices, and replug the HDMI cable back in.
Check with the TV manufacturer, if there are any software updates available for
the TV.
Check to see if the HDMI cable is a certified version.
No high-definition video signal on
the TV screen.
Does the disc contain high-definition video? High-definition video is only available
when the disc contains it.
Does the TV support high-definition video? High-definition video is only available
when the TV supports it.
Distorted picture. Sometimes a small amount of picture distortion may appear. This is not a
malfunction.
Completely distorted picture or
black / white picture with Blu-ray
Disc™ / DVD.
Make sure the disc is compatible with this unit.
No sound or distorted sound. Adjust the volume.
Check to see if the speakers are connected correctly.
Check the HDMI connection.
Make sure the HDMI cable is not plugged into an HDMI-DVI adapter or projector
which does not handle digital sound.
Check the settings in the “Audio” menu.
Picture freezes momentarily
during disc playback.
Check the disc for fingerprints / scratches and clean with a soft cloth wiping from
the center to the outer edge.
Cannot play back a disc. Make sure that the disc is playable on this unit.
Check the region code of the disc. This unit supports the following region codes.
–
Blu-ray Disc™: “A”
–
DVD: “ALL” or “1”
For DVD-RW/-R, make sure that the disc is finalized.
Clean the disc.
Is the disc a newer title? This problem may be solved by software update. Refer to
“Software update” → (page 47).
“BD-ROM Data(USB) Check”
message appears when
attempting to play a Blu-ray
Disc™.
Connect a USB memory stick first, then insert the Blu-ray Disc™.
–
When this unit starts loading a Blu-ray Disc™, it will check the USB memory Stick
to which BD-Live™ contents will be saved.
50EN
continued on next page
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