CROSSWAVE
®
OMNIFORCE
™
EDGE
MULTI-SURFACE HARD FLOOR CLEANER
3930, 3933, 3934 SERIES
• For best results, use on hard floors and large/heavy area rugs.
Follow manufacturer’s instructions for small/lightweight rugs.
• If planning to store for over 6 months, ensure the battery is
fully charged before storage.
Scan the QR code for product videos, tips, and support.
QUICK START GUIDE
CLEANING TIPS
2. Choose Your Cleaning Mode
Press (C) to power on. Choose mode with (B). View selection
on (D). When using both modes in one cleaning session,
start with Power Vac Mode for dry cleaning and then switch
to Power Mop Mode.
1. Get Ready
Assemble and charge machine (pg 5). If dry cleaning,
strainer could be removed for increased tank capacity (pg 6).
If wet cleaning, fill the clean water tank (pg 7).
3. Start Cleaning
Recline machine with your foot to start brush roll.
For extra fluid and suction, use Turbo Mode (A).
For dry and wet cleaning against walls and
baseboards, use ZeroGap™ Edge Cleaning (E),
located on the right side of the foot.
Power Vac Mode
Great for dry debris on
hard floors and area rugs.
Power Mop Mode
Efficiently clean wet and
dry messes together.
A
B
C
E
D
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IMPORTANT SAFETY INSTRUCTIONS
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:
• Use indoors only.
• Do not immerse. Use only on surfaces moistened by cleaning
process.
• Use only cleaning products intended for use with this appliance to
prevent internal component damage. See the “Power Mop Mode &
Compatible BISSELL Formulas” section of this guide.
• Do not allow to be used as a toy. Close attention is necessary when
used by or near children.
• Do not use for any purpose other than described in this user guide.
Use only manufacturer’s recommended attachments.
• Do not charge with damaged charger or plug. If appliance is not
working as it should, has been dropped, damaged, left outdoors or
dropped into water, have it repaired by a qualified technician.
• Do not pull or carry charger by cord, use cord as a handle, close
door on cord, or pull cord around sharp edges or corners. Do not run
appliance over cord. Keep cord, docking station and charger away
from heated surfaces.
• Do not unplug charger by pulling on cord. To unplug, grasp the
charger plug, not the cord.
• Do not handle charger, charger plug, or appliance with wet hands.
• Do not put any object into openings. Do not use with any opening
blocked; keep openings free of dust, lint, hair, and anything that
may reduce air flow.
• Keep hair, loose clothing, fingers, and all parts of body away from
openings and moving parts.
• Turn OFF all controls before plugging or unplugging charger.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible materials (lighter fluid,
gasoline, kerosene, etc.) or use in areas where they may be present.
• Do not pick up anything that is burning or smoking, such as
cigarettes, matches or hot ashes.
• Do not use without filters in place.
• Risk of injury from moving parts. Brush may start unexpectedly.
Turn OFF before cleaning or servicing.
• Turn OFF all controls, including the power switch and disconnect
charger from electrical outlet before making any adjustments,
performing maintenance, troubleshooting, changing accessories,
or storing appliance. Such preventative safety measures reduce the
risk of starting the appliance accidentally.
• Recharge appliance only with the charger specified by the
manufacturer. A charger that is suitable for one type of battery
pack may create a risk of fire when used with another battery pack.
• Use only with charger SIL, model SSC-297100US.
• Battery pack, charging port on the appliance and charger output
are not to be short-circuited.
• Under abusive conditions, liquid may be ejected from the battery;
avoid contact. If contact accidentally occurs, flush with water.
If liquid contacts eyes additionally seek medical help. Liquid ejected
from the battery may cause irritation or burns.
• Do not use appliance that is damaged or modified. Damaged or
modified batteries may exhibit unpredictable behavior resulting in
fire, explosion or risk of injury.
• Do not expose battery pack or appliance to fire or excessive
temperature. Exposure to fire or temperature above 130°C/265°F
may cause explosion.
• Follow all charging instructions and do not charge the appliance
outside of the temperature range specified in the instructions.
Charging improperly or at temperatures outside of the specified
range may damage the battery and increase the risk of fire.
• Have servicing performed by a qualified repair person using only
identical replacement parts. This will ensure that the safety of the
product is maintained.
• Do not modify or attempt to repair the appliance except as
indicated in the instructions for use or care.
• Unplug charger from electrical socket when not in use, before
cleaning, maintaining or servicing the appliance.
• Keep the temperature range of between 4-40°C/40-104°F when
charging battery, storing unit or during use.
• Do not charge the machine outdoors.
• Do not turn your appliance ON until you are familiar with all
instructions and operating procedures.
• This appliance contains batteries that are non-replaceable.
• Do not incinerate the appliance even if it is severely damaged. The
batteries can explode in a fire.
• The battery must be removed from the appliance before it is
scrapped.
• Keep appliance on a level surface.
• Do not carry the vacuum cleaner while it in use.
• Do not use appliance in an enclosed space filled with vapors
given off by oil-based paint, paint thinner, some moth-proofing
substances, flammable dust, or other explosive or toxic vapors.
• Do not use to pick up toxic material (chlorine bleach, ammonia,
drain cleaner, etc.).
• Do not pick up hard or sharp objects such as glass, nails, screws,
coins, etc.
• Plastic film can be dangerous. To avoid danger of suffocation,
keep away from children.
• Liquid must not be directed towards equipment containing
electrical components.
• Prevent unintentional starting. Ensure the switch is in the
OFF-position before picking up or carrying the appliance. Carrying
the appliance with your finger on the switch or energizing appliance
that can turn the switch on invites accidents.
• To reduce the risk of a leaking condition, do not store where
freezing may occur. Damage to internal components may result.
• Plastic tanks are not dishwasher safe. Do not put tanks in
dishwasher.
SAVE THESE INSTRUCTIONS
THIS MODEL IS FOR HOUSEHOLD USE ONLY.
COMMERCIAL USE OF THIS UNIT VOIDS THE MANUFACTURER’S WARRANTY.
IMPORTANT INFORMATION
• Keep appliance on a level surface.
• If your appliance has a motorized brush roll, do not leave machine running in the same spot without the handle fully upright.
• Do not store where freezing may occur.
READ ALL INSTRUCTIONS BEFORE USING YOUR APPLIANCE.
When using an electrical appliance, basic precautions should be observed, including the following:
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WARNING This product contains Lithium-Ion rechargeable batteries. DO NOT mix
Lithium-Ion batteries with general household waste. According to Federal and State regulations, removal and
proper disposal of Lithium-Ion batteries is required. For specific battery disposal instructions please contact
Call2Recycle at 877-723-1297 or visit www.call2recycle.org. For full instructions on battery removal for recycling
visit support.BISSELL.com.
Supplier’s Declaration of Conformity 47 CRF Section 2.1077 Compliance Information Charger for BISSELL model CONTACT: BISSELL
Homecare Inc., 2345 Walker Ave. NW, Grand Rapids, MI 49544. Visit support.BISSELL.com or call 1-800-237-7691. This device complies
with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause undesired operation. Caution:
Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to
correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the
separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit dierent from that to which
the receiver is connected. (4) Consult the dealer or an experienced radio/TV technician for help.
Warranty
Table of Contents
NOTICE Disconnecting the battery will destroy the appliance and invalidate the warranty.
Limited 2-year warranty, may vary by state. Visit support.BISSELL.com or call 1-800-237-7691 for
complete warranty information.
Terms and Conditions
Your purchase is subject to the BISSELL Terms and Conditions, which includes dispute resolution
through arbitration and class waiver. For complete terms or to opt out from arbitration or class
waiver, visit BISSELL.com/terms-of-use or call 1-800-237-7691.
Important Safety Instructions ................................. 2
Product Overview ........................................................4
Assembly & Charging the Battery ......................... 5
Power Vac Mode .......................................................... 6
Power Mop Mode ......................................................... 7
Using the Clean-Out Cycle........................................ 9
After-Cleaning Care .................................................. 10
Troubleshooting ...........................................................11
Handle & Body 3-in-1 Docking Station Trial Formula(s)
What’s in the Box?
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Product Overview
1. Turbo Mode Button
2. Cleaning Mode Button
3. Power On/Off Button
4. Clean-Out Cycle Button
5. Display
6. Dirty Tank
7. Brush Roll Window
8. Clean Water Tank
9. ZeroGap Edge Cleaning Technology
Display
Note: When machine is docked,
screen will be flipped.
1. Dirty Tank Full
2. Error Indicator
3. Charging
4. Low Battery
5. Battery % Remaining
6. Clog Detected
7. Suction Level
8. Fluid Level
9. Brush Roll Stuck
10. Clean-Out Cycle Indicator
11. Clean Tank Empty
Product Overview
8
4
6
7
5
1
2
3
1 2
3
4
5
6
7
9
10 11
8
9
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WARNING To reduce the risk of fire and electric shock due to internal component damage, use only BISSELL
cleaning formula intended for use with this machine.
Note: To activate, make sure machine is fully charged before first use. If machine has been in storage
for over 6 months, charge fully before using.
1. Firmly insert handle into
body of machine until it clicks.
2. Plug charging cable plug
into the wall.
3. Place machine on tray and
ensure charging icon is lit up.
Let charge for 4 hours or until
battery reaches 100% charge.
Assembly & Charging the Battery
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1. Press power button to turn machine on. Machine will start in
dry cleaning mode.
2. Recline the machine to start
the brush roll spinning. Move
the machine back and forth to
clean floors.
1.5 sec
For larger messes and area
rugs, switch to Turbo Mode for
additional suction.
3. Return machine to upright position to stop.
Note: When powering off or returning upright, machine runs for
1.5 secs to remove debris. Wait for it to finish powering down
before moving.
Emptying the Dirty Tank
1. Press button on top of dirty
tank and pull out.
2. Remove top of tank by
grabbing lid in recessed area
on either side of filter.
3. Remove filter from lid.
Remove debris from filter and
from mesh screen of lid.
4. Pull the strainer tab up and
remove debris. Empty tank
into trash can.
5. Replace strainer and place
filter into lid. Return lid to dirty
tank.
6. Insert bottom of tank first.
Tilt tank towards machine until
it clicks into place.
Power Vac Mode
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For optimal performance, use genuine BISSELL formulas in your machine*.
Other formulas or household cleaners may cause defects or damage to the machine.
When using both modes in one cleaning session, start with Power Vac Mode for dry
cleaning and then switch to Power Mop Mode since parts need to dry for 24 hours after use.
1. Remove clean water tank by
pressing latch and tilting tank
backward. Open cap on top
of tank.
2. Fill with warm (140°F/60°C
MAX) tap water to fill line.
Do not use boiling water. Do
not heat water in microwave.
Add cleaning formula to
formula fill line.
3. Close cap until it clicks
before installing in the unit.
Reinsert bottom of tank and
tilt tank toward machine until
it clicks.
4. Press power button to turn
machine on. Recline machine
to begin cleaning. Return to
upright position to stop.
5. Press cleaning mode button
to switch to Power Mop mode.
Wait 10-15 seconds to allow
machine to fully wet brush roll.
6. For best results, move
machine forward to wet floor
and backward to extract water.
7. For larger messes and area
rugs, switch to Turbo Mode (A)
for additional cleaning fluid
and suction.
8. When clean water tank is
empty, machine will beep and
display add water icon. If clean
tank is not filled, machine
reverts to dry cleaning mode.
Remove clean tank and refill.
9. If the dirty tank is full,
machine will beep and display
dirty tank full icon. Empty the
tank (pg 8).
*Compatible BISSELL formulas include: Pet Multi-Surface Formula Lemon-Eucalyptus,
Pet Multi-Surface with Febreze® Formula, Pet Simply Multi-Surface Formula, Multi-Surface Formula,
Hard Floor Sanitize Formula, Wood Floor Formula, Freshstart™ Clean Out Cycle Formula
Certain trademarks used under license from The Procter & Gamble Company or its affiliates.
CONTINUED ON NEXT PAGE
Power Mop Mode
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Sanitizing Hard Floors
BISSELL Hard Floor Sanitize formula is for use on hard, sealed floors only. Do not use on carpet or
area rugs. Read formula container label fully prior to use.
1. Follow cleaning instructions on page 7 to
remove visible soils.
To Sanitize: Using BISSELL Hard Floor Sanitize
formula and with machine in Power Mop mode,
make forward and backward passes. Solution
will dispense automatically.
2. Allow floor to remain visibly wet with
formula for five minutes. This may require
additional passes in Power Mop mode.
Emptying the Dirty Tank
1. Press button on top of dirty
tank and pull out. Remove top
of tank by by grabbing lid in
recessed area on either side of
filter to remove.
2. Remove filter from lid.
Remove debris from filter and
from mesh screen of lid.
3. Pull strainer tab up and out
of tank to separate debris from
dirty water. Dispose of debris.
4. Pour out dirty water and
rinse tank and tank lid.
5. Replace strainer and place
filter into lid. Return lid to dirty
tank.
6. Insert bottom of tank first.
Tilt tank towards machine until
it clicks into place.
Power Mop Mode (continued)
CONTINUED ON NEXT PAGE
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Power Mop Mode (continued)
Using the Clean-Out Cycle
For use after wet cleaning only.
1. Empty dirty tank. Ensure
solution in clean water tank
reaches the Clean-Out Cycle
line.
2. Place the machine on the
3-in-1 Docking Station.
3. Push Clean-Out Cycle
Button to start 40-second
cycle.
4. To release brush roll
window, press button on
window and rotate window
towards you.
5. Pull brush roll tab to
remove.
6. Place brush roll in brush
holder on dock to dry.
Note: If brush roll is still dirty, it can be hand washed with mild detergent and place in brush roll
holder on charging tray to dry.
For best results, replace brush roll every 3 months.
CONTINUED ON NEXT PAGE
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After-Cleaning Care
Important: Filter must be cleaned and dried after every use to maximize suction and performance.
Replace filter every 3 months.
1. Empty and rinse dirty tank
and tank lid (pg 8). Remove
filter from top of tank by
grabbing tabs on filter and
lifting up. Remove any debris
from under filter.
2. Wash filter and screen
with warm water and mild
detergent. Rinse bottom of
tank cover. Rinse all debris
from dirty tank cover.
3. Press button to release
brush roll window. Pull brush
roll tab to remove.
4. Hand wash brush roll and
window with water and mild
detergent.
5. Remove machine from dock
to wipe out tray. Do not rinse
tray under faucet to avoid
water entering charging plug.
6. Leave all parts out to
dry for 24 hours before
reassembling.
7. Replace lid and strainer
on dirty tank, the filter at the
top. Insert bottom of tank into
machine first. Tilt tank towards
machine until it clicks into
place.
8. Insert right side of brush
roll first and rotate downward
until tab on left side of brush is
locked in place.
9. Reinstall window by lining
up tabs on bottom edges of
foot and rotating towards
machine. Press down until
window clicks into place.
Note: Any other maintenance or servicing not included in this manual should be performed by an
authorized service representative.
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Problem Possible Cause Remedies
Streaking or
loss of suction
power
Brush roll window is not
latched.
Reinstall brush roll window.
Debris channel in foot is
clogged.
Clean channel with a paper towel.
Filter is clogged and/or is wet.
Remove debris clogging the screen, then clean
and dry filter.
Mesh screen in dirt tank is
clogged.
Remove debris from mesh screen and empty
tank.
Filter is clogged.
Remove filter and remove any debris from filter
screen or underneath the filter.
Filter is wet.
Check screen and paper pleats for moisture.
Allow to dry for 24 hours before reinstalling.
Brush roll is wet and dirty. Clean and dry brush roll.
Leaking
Clean water tank or lid is
damaged.
Remove tank from machine and inspect for
damage on tank and/or lid. If damage is found,
contact BISSELL Consumer Care.
Dirty tank is damaged.
Remove tank from machine and inspect for
damage. If damage is found, contact BISSELL
Consumer Care.
Dirty tank is full. Empty tank.
Clean-Out
Cycle not
working
Machine is not on storage tray. Place machine on storage tray.
Clean tank low. Refill tank.
Dirty tank is full. Empty tank before starting the Clean-Out Cycle.
Brush roll
not spinning
Hair stuck on end of brush roll
or by brush roll tab.
Remove brush roll from machine and clean any
hair from the end of the brush roll and from
foot. Rotate the small section of the brush roll
clockwise to remove and clean any hair from
brush tab. Rotate counter-clockwise to reinstall.
Error Code Possible Cause Remedies
E1 System clog
Remove brush roll window and brush roll to
check for clogs. Inspect dirty tank inlet for
clogs. Clean the filter. Remove debris from the
dirty tank screen.
E2 Brush roll stuck
Remove brush roll window and brush roll
to check for debris in foot. Remove any
accumulated hair from brush roll.
E3 Fan error Contact BISSELL Consumer Care.
E4 Battery communication error Contact BISSELL Consumer Care.
The battery is to be disposed of safely. See support.BISSELL.com for battery removal instructions.
Troubleshooting
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Part Number 1640878 03/24 v8
Need more support?
Head to support.BISSELL.com to troubleshoot, register your product,
order spare parts, view your warranty, and more.
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and its mission to help save homeless pets.
When you buy a BISSELL® product, you help save pets, too.
We’re proud to design products that help make
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