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TROUBLE SHOOTING
Problem Possible Cause Solution
Discoloration on the
cooktop.
The surface is hot and the model
features a light-colored cooktop.
This is normal. The surface may
appear discolored when it is
hot. This is temporary and will
disappear as the glass cools.
This is normal operation, and not
a system failure. Use the oven as
usual.
This is normal operation, and not
a system failure. Use the oven as
usual.
Scratches are not removable. Tiny
scratches will become less visible
in time as a result of cleaning. Use
ceramic glass top cleaning cream.
Do not use chemical or corrosive
agents. These agents may damage
the surface of the product.
To avoid scratches, use the
recommended cleaning
procedures. Make sure cookware
bottoms are clean before use,
and use cookware with smooth
bottoms.
• Wait until the surface cools
down. Then, use a scraper to
remove those impurities. Use
the blade scraper to remove soil.
• See the section on the care and
cleaning of the glass cook top
• Remove using a ceramic-glass
cook top cleaning cream.
• Use cookware with clean, dry
bottoms. Clean the cook top with
a ceramic cleaning agent
regularly every week.
Cookware has been slid across the
cooktop surface.
Boil overs have been cooked on to
the surface.
Mineral deposits from water and
food have been left on the surface
of the cooktop.
This is the sound of the metal
heating and cooling during both
the cooking and self-cleaning
functions.
The element will cycle on and off
to maintain the power setting.
The cooktop is being cleaned
improperly.
Cookware with rough bottoms was
used on the cooktop or there were
coarse particles (e.g. salt or sand)
present between cookware and the
surface of the cooktop.
The surface unit
frequently cycles on and
off. the surface unit stops
glowing when changed to
a lower setting.
Scratches or abrasions
on the cooptop surface.
Brown streaks or specks.
Areas of discoloration
with metallic sheen.
“cracking” or “popping”
sound.
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