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The PC screen does not appear or it ickers.
When the PC screen does not appear or the PC is not recognised, check the power supply of the PC and then
reconnect the HDMI cable between the PC and Product. When the symptom persists, check that the PC is in Sleep
mode and then set Input Signal Plus to On.
• Menu Settings All Settings Connection External Device Manager Input Signal Plus
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When the set resolution is not matched, it may cause a blank or ickering screen.
The computer does not wake up through Wake PC.
If the computer screen is blank or the computer is not recognised, check the USB Source Setup on the monitor.
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Menu Settings All Settings Connection External Device Manager USB Source Setup
Auto
This feature may not be supported, depending on the Power & sleep settings on the computer.
A special key on the keyboard or mouse is entered automatically.
If the product is connected to a USB Type-C port and then a keyboard or mouse is connected to the USB port of the
product, it may cause malfunction due to USB packet handling errors of the graphic card.
If any error occurs, it is recommended to contact the graphic card manufacturer or to connect the keyboard or
mouse directly to the computer’s motherboard.
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