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Parent topic: Solving Interactive Problems
Solutions for Problems with Whiteboard Mode
If you are having problems with the whiteboard, try the following solutions:
• Enable the Drawing Function setting in the Interactive menu.
• When the Easy Interactive Tools software is in use, whiteboard mode does not start.
If the time is incorrect on the internal storage settings for whiteboard mode, you may need to update the
Date & Time settings in the projector's Management menu.
Parent topic: Solving Interactive Problems
Where to Get Help (U.S. and Canada)
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) and select
your product for solutions to common problems with your projector. You can download utilities and
documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661. This service is available for the
duration of your warranty period. You may also speak with a projector support specialist by dialing
(562) 276-4394 (U.S.) or (905) 709-3839 (Canada).
Support hours are Monday through Friday, 7 a.m. to 4 p.m., Pacific Time.
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Before you call, have the following information ready:
• Product name
• Product serial number (located on the bottom or rear of the projector, or in the menu system)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer or video configuration
• Description of the problem
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