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Solutions When You Cannot Operate a Computer from the Projected Screen
If you are unable to access a computer from the projected screen, try the following solutions:
• Make sure you perform pen calibration when using the interactive pen for the first time so that the
projector recognizes the position of the pen correctly.
• Make sure PC Interactivity is turned on in the projector's interactive toolbar.
• Make sure the USB cable is securely connected. Disconnect the USB cable, and then reconnect it. If
the HDMI cable is connected to the HDMI1 port on the projector, make sure the USB cable is
connected to the projector's USB-B1 port.
• When connecting using Screen Mirroring, you need to set up your computer. Hold down the Windows
key and press K on your keyboard at the same time, then select Allow mouse, keyboard, touch, and
pen input from this device.
Parent topic: Solving Interactive Problems
Solutions for Problems With Capturing, Printing, Saving, or Scanning
If you are having trouble capturing and pasting, or printing, saving, or scanning, try the following
solutions:
• If you have at least 20 pages on the whiteboard screen, the following operations are unavailable:
• Capturing a page
• Pasting a copied object or image
• Opening a new page
• Scanning an image
• If you are having trouble pasting a captured image, make sure the image is not HDCP protected.
• If a black frame appears around a pasted image, it may be because the image was shifted or resized.
• Connect only one printer or multifunction device at a time, and make sure the device is supported by
the projector.
• If you are having trouble printing or scanning, make sure the printer is not out of ink, jammed, or in any
other error state.
• For USB printing or scanning, make sure the USB cable is connected between the USB-A port on the
projector and the USB-B port on the printer.
• For USB printing or scanning, try connecting a different USB cable, and make sure the cables are less
than 16 feet (4.9 m) long.
• Check the settings on the Interactive menu.
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