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Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are
adjusted correctly.
See Related Information: Load Paper.
Make sure the Jam Clear Cover is closed correctly.
There are smudges or stains at
the top center of the printed page.
Make sure the paper is not too thick or curled.
See Related Information: Acceptable Print Media.
Printing appears dirty or ink seems
to run.
Make sure you are using the recommended types of paper. Do not handle the
paper until the ink is dry.
See Related Information: Acceptable Print Media.
Make sure the printing surface is face down in the paper tray.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink.
See Related Information: Clean the Machine's Printer Platen.
Make sure you are using the paper support flap.
See Related Information: Load Paper.
Make sure the paper feed rollers are not dirty with ink.
See Related Information: Clean the Paper Feed Rollers.
Vertical dotted lines appears on
the printout.
Make sure to use the machine in the recommended environment. The
recommended environment for your machine is between 68°F to 91.4°F (20°C to
33°C).
Change the print option.
Set the [Reduce Smudging] option to [On].
(Windows)
Set the Reduce Smudge option to On.
See Related Information: Change the Print Options to Improve Your Print Results.
See Related Information: Prevent Smudged Printouts and Paper Jams (Windows).
Paper Handling Difficulties
Difficulties Suggestions
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it locks into place.
Make sure the Jam Clear Cover at the back of the machine is closed.
If the machine's LCD displays a Paper Jam message and you still have a problem,
see Related Information: Error and Maintenance Messages.
If the paper tray is empty, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back in the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper Pick-up Rollers.
Make sure that the paper is within specifications for the machine.
See Related Information: Paper Tray Capacity.
Machine feeds multiple pages. • Make sure the paper is loaded correctly in the paper tray.
• Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
• Make sure you do not push the paper in too far.
See Related Information: Load Paper.
Make sure the Jam Clear Cover is closed correctly.
See Related Information: Printer Jam or Paper Jam.
Make sure the Base Pad in the paper tray is not dirty.
See Related Information: Clean the Base Pad.
Difficulties Suggestions
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