i
Table of Contents
Before You Use Your Machine ............................................................................................................. 1
Definitions of Notes........................................................................................................................................ 2
Notice - Disclaimer of Warranties (USA and Canada) ................................................................................... 3
Trademarks.................................................................................................................................................... 4
Open Source Licensing Remarks .................................................................................................................. 5
Copyright and License ................................................................................................................................... 6
Important Notes ............................................................................................................................................. 7
Introduction to Your Machine .............................................................................................................. 8
Before Using Your Machine ........................................................................................................................... 9
Control Panel Overview ............................................................................................................................... 10
Touchscreen LCD Overview ........................................................................................................................ 11
Settings Screen Overview............................................................................................................................ 14
Enter Text on Your Brother Machine ........................................................................................................... 15
Access Brother Utilities (Windows) .............................................................................................................. 16
Uninstall the Brother Software and Drivers (Windows) ...................................................................... 17
USB / Ethernet Port Locations on Your Brother Machine ............................................................................ 18
Paper Handling .................................................................................................................................... 19
Load Paper .................................................................................................................................................. 20
Load Paper in the Paper Tray ............................................................................................................ 21
Load Paper in the Manual Feed Slot.................................................................................................. 28
Unprintable Area ................................................................................................................................ 31
Paper Settings.................................................................................................................................... 32
Acceptable Print Media ...................................................................................................................... 35
Print ...................................................................................................................................................... 40
Print from Your Computer (Windows) .......................................................................................................... 41
Print a Document (Windows) ............................................................................................................. 42
Cancel a Print Job (Windows)............................................................................................................ 43
Print a Color Document in Grayscale (Windows)............................................................................... 44
Prevent Smudged Printouts and Paper Jams (Windows) .................................................................. 45
Use a Print Profile (Windows) ............................................................................................................ 46
Change the Default Print Settings (Windows)....................................................................................49
Print Settings (Windows).................................................................................................................... 50
Print from Your Computer (Mac).................................................................................................................. 54
Print from Your Mobile Device ..................................................................................................................... 55
Network ................................................................................................................................................ 56
Supported Basic Network Features ............................................................................................................. 57
Configure Network Settings ......................................................................................................................... 58
Configure Network Settings Using the Control Panel ........................................................................ 59
Wireless Network Settings ........................................................................................................................... 60
Use the Wireless Network .................................................................................................................. 61
Use Wi-Fi Direct
®
...............................................................................................................................73
Enable/Disable Wireless LAN ............................................................................................................ 77
Print the WLAN Report....................................................................................................................... 78
Network Features......................................................................................................................................... 81
Print the Network Configuration Report ............................................................................................. 82
Reset the Network Settings to Factory Default ..................................................................................83
ii
Security ................................................................................................................................................ 84
Before Using Network Security Features..................................................................................................... 85
Configure Certificates for Device Security ................................................................................................... 86
Supported Security Certificate Features ............................................................................................ 87
Step by Step Guide for Creating and Installing a Certificate .............................................................. 88
Create a Self-signed Certificate ......................................................................................................... 89
Create CSR and Install a Certificate from a Certificate Authority (CA) .............................................. 90
Import and Export the Certificate and Private Key ............................................................................. 94
Import and Export a CA Certificate .................................................................................................... 97
Manage Multiple Certificates ............................................................................................................ 100
Use SSL/TLS ............................................................................................................................................. 101
Introduction to SSL/TLS ................................................................................................................... 102
Manage Your Network Machine Securely Using SSL/TLS .............................................................. 105
Print Documents Securely Using SSL/TLS ...................................................................................... 109
Use SNMPv3 ............................................................................................................................................. 111
Manage Your Network Machine Securely Using SNMPv3 .............................................................. 112
Use IPsec................................................................................................................................................... 113
Introduction to IPsec ........................................................................................................................ 114
Configure IPsec Using Web Based Management ............................................................................ 115
Configure an IPsec Address Template Using Web Based Management......................................... 116
Configure an IPsec Template Using Web Based Management ....................................................... 118
Use IEEE 802.1x Authentication for a Wired or a Wireless Network ......................................................... 127
What Is IEEE 802.1x Authentication? .............................................................................................. 128
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based
Management (Web Browser) ........................................................................................................... 129
IEEE 802.1x Authentication Methods............................................................................................... 131
Send an Email Securely............................................................................................................................. 132
Configure Email Sending Using Web Based Management.............................................................. 133
Send an Email with User Authentication .......................................................................................... 134
Send an Email Securely Using SSL/TLS ......................................................................................... 135
Mobile Connect.................................................................................................................................. 136
Brother Artspira.......................................................................................................................................... 137
Brother Artspira Overview ................................................................................................................ 138
Connect Your Mobile Device to Your Machine Using Brother Artspira ............................................ 139
Print a Design Using Brother Artspira .............................................................................................. 140
Print an Image Saved On Your Mobile Device Using Brother Artspira ............................................ 141
AirPrint ....................................................................................................................................................... 142
AirPrint Overview ............................................................................................................................. 143
Before Using AirPrint (macOS) ........................................................................................................ 144
Print Using AirPrint........................................................................................................................... 145
Troubleshooting ................................................................................................................................ 148
Error and Maintenance Messages ............................................................................................................. 149
Printer Jam or Paper Jam .......................................................................................................................... 154
Paper is Jammed Inside and in the Front of the Machine (Jam Inside/ Front)................................. 155
Paper is Jammed in the Front of the Machine (Jam Front) .............................................................. 161
Paper is Jammed in the Back of the Machine (Jam Rear) ............................................................... 165
If You Are Having Difficulty with Your Machine.......................................................................................... 167
Paper Handling and Printing Problems ............................................................................................ 168
Other Problems ................................................................................................................................ 172
iii
Network Problems............................................................................................................................ 173
AirPrint Problems ............................................................................................................................. 180
Artspira Problems............................................................................................................................. 181
Check the Machine Information ................................................................................................................. 182
Reset Your Machine .................................................................................................................................. 183
Reset Functions Overview ............................................................................................................... 184
Routine Maintenance ........................................................................................................................ 185
Disposing of Used Consumables............................................................................................................... 186
Replace the Ink Cartridges ........................................................................................................................ 187
Clean Your Brother Machine...................................................................................................................... 190
Clean the Print Head from Your Brother Machine............................................................................ 191
Clean the Print Head Using Web Based Management .................................................................... 192
Clean the Print Head from Your Computer (Windows) .................................................................... 193
Clean the Machine's LCD................................................................................................................. 194
Clean the Outside of the Machine.................................................................................................... 195
Clean the Machine's Printer Platen .................................................................................................. 197
Clean the Paper Feed Rollers .......................................................................................................... 198
Clean the Base Pad ......................................................................................................................... 200
Clean the Paper Pick-up Rollers ...................................................................................................... 201
Check Your Brother Machine..................................................................................................................... 203
Check the Print Quality .................................................................................................................... 204
Check the Ink Volume ...................................................................................................................... 206
Monitor Machine Status from Your Computer (Windows)................................................................ 207
Correct the Paper Feed to Clear Vertical Lines ......................................................................................... 212
Change the Print Options to Improve Your Print Results........................................................................... 213
Pack and Ship Your Machine..................................................................................................................... 214
Machine Settings............................................................................................................................... 216
Change Machine Settings from the Control Panel..................................................................................... 217
In the Event of Power Failure (Memory Storage)............................................................................. 218
General Settings .............................................................................................................................. 219
Print Reports .................................................................................................................................... 230
Settings and Features Tables .......................................................................................................... 233
Change Machine Settings Using Web Based Management ...................................................................... 241
What is Web Based Management?..................................................................................................242
Access Web Based Management ....................................................................................................243
Set or Change a Login Password for Web Based Management...................................................... 245
Appendix ............................................................................................................................................ 246
Specifications............................................................................................................................................. 247
Supply Specifications................................................................................................................................. 250
Brother Help and Customer Support.......................................................................................................... 251
2
We use the following symbols and conventions throughout this User's Guide:
Definitions of Notes
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided,
may result in minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially hazardous situation which, if not avoided,
may result in damage to property or loss of product functionality.
NOTE
NOTE specifies the operating environment, conditions for installation, or
special conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Bold
Bold style identifies buttons on the machine's control panel or computer
screen.
Italics Italicized style emphasizes an important point or refers you to a related topic.
Courier New Courier New font identifies messages shown on the machine's LCD.
Related Information
Related Information
• Before You Use Your Machine
3
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT,
GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE
OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR
OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN
THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL,
INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE
USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S
LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND
REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING
NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
Notice - Disclaimer of Warranties (USA and Canada)
Related Information
Related Information
• Before You Use Your Machine
4
Apple, App Store, AirPrint, Mac, iPad, iPhone, iPod touch, macOS, iPadOS and Safari are trademarks of Apple
Inc., registered in the United States and other countries.
Nuance and PaperPort are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in
the United States and/or other countries.
Wi-Fi
®
, Wi-Fi Alliance
®
and Wi-Fi Direct
®
are registered trademarks of Wi-Fi Alliance
®
.
WPA™, WPA2™, and Wi-Fi Protected Setup™ are trademarks of Wi-Fi Alliance
®
.
Android, Google Drive, Google Play and Google Chrome are trademarks of Google LLC.
The Bluetooth
®
word mark is a registered trademark owned by Bluetooth SIG, Inc. and any use of such marks by
Brother Industries, Ltd. is under license. Other trademarks and trade names are those of their respective owners.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its
proprietary programs.
Software Trademarks
Reliance™ is a trademark of Datalight, Inc.
Reliance Nitro™ is a trademark of Datalight, Inc.
Datalight
®
is a registered trademark of Datalight, Inc.
Any trade names and product names of companies appearing on Brother products, related documents and
any other materials are all trademarks or registered trademarks of those respective companies.
Trademarks
Related Information
Related Information
• Before You Use Your Machine
6
©2023 Brother Industries, Ltd. All rights reserved.
This product includes software developed by the following vendors:
This product includes the “KASAGO TCP/IP” software developed by ZUKEN ELMIC, Inc.
Copyright 1989-2020 Datalight, Inc., All Rights Reserved.
Copyright and License
Related Information
Related Information
• Before You Use Your Machine
7
• Check https://s.brother/ca2ab/ for Brother driver and software updates.
• To keep your machine's performance up to date, check https://s.brother/ca2ab/
for the latest firmware upgrade.
Otherwise, some of your machine's functions may not be available.
• Do not use this product outside the country of purchase as it may violate the wireless telecommunication and
power regulations of that country.
• When replacing or disposing of your machine, Brother strongly recommends resetting it to its factory settings
to remove all personal information.
• Windows 10 in this document represents Windows 10 Home, Windows 10 Pro, Windows 10 Education and
Windows 10 Enterprise.
• The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.
• Unless otherwise specified, the screens in this manual are from Windows 10 and macOS v11.x. Screens on
your computer may vary depending on your operating system.
• The contents of this guide and the specifications of this product are subject to change without notice.
• Not all features are available in countries subject to applicable export restrictions.
Important Notes
Related Information
Related Information
• Before You Use Your Machine
Related Topics:
• Reset Your Machine
9
Before attempting any printing operation, confirm the following:
• Make sure you have installed the correct software and drivers for your machine.
• For USB or network cable users: Make sure the interface cable is physically secure.
Selecting the correct type of paper
For high quality printing, it is important to select the correct type of paper. Be sure to read the information about
acceptable paper before buying paper, and to determine the printable area depending on the settings in the printer
driver or in the application you use to print.
Firewall (Windows)
If your computer is protected by a firewall and you are unable to print to a network printer, you may need to configure
the firewall settings. If you are using the Windows Firewall and you installed the drivers using the steps in the
installer, the necessary firewall settings have been already set. If you are using any other personal firewall software,
see the User's Guide for your software or contact the software manufacturer.
What is sublimation printing?
This Sublimation Printer uses Sublimation Ink to print onto Sublimation Paper.
Sublimation printing is a process that involves printing a design onto a specific type of coated paper, then
transferring that image onto another material (usually polyester) with a heat press.
Use a heat press machine suitable for the material you are using.
Refer to the "Let’s get started !" label (2) for sublimation printing overview.
1. Document File Folder
2. "Let’s get started !" label
Before Using Your Machine
• When transferring the image to a mug, use only a polymer-coated mug, avoid transferring the image to
any area that might come in contact with the mouth or lips, and make sure to follow the sublimate
instructions correctly. If sublimation transfer is not performed correctly, the mug may not be suitable for
drinking.
• Although it is possible to transfer a sublimation image onto polymer-coated dishes, use the dishes only for
artwork and not for serving food. DO NOT eat from dishes after transferring images onto them.
• Do not sublimate onto non-polymer-coated mugs, bottles, plates, other containers, tableware, etc.
• Sublimate transfer conditions may depend on the heat press machine and materials used. For more
information, refer to the heat press machine's or material's user's guides.
• Do not use an iron on sublimated fabric, or put the fabric in a clothes dryer. Ink may fade or may transfer
to other fabrics.
Use the Document File Folder (1) for storing the manuals.
Related Information
Related Information
• Introduction to Your Machine
1
2
10
1. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on the touchscreen.
2. Menu Buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
Press to cancel an operation.
3. LED Power Indicator
The LED lights up depending on the machine’s power status.
When the machine is in Sleep Mode, the LED blinks.
4. Power On/Off
Press to turn on the machine.
Press and hold to turn off the machine. The touchscreen displays [Shutting Down] and stays on for a
few seconds before turning itself off.
If you turn off the machine using , it will still clean the print head periodically to maintain print quality.
Control Panel Overview
To prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine
connected to a power source at all times.
Related Information
Related Information
• Introduction to Your Machine
32
4
1
11
Using your finger, press d c or a b on the LCD to display and access the machine options.
From the Home screens, you can access the various settings.
Home Screen
This screen shows the machine’s status when the machine is idle. When displayed, it indicates that your machine
is ready for the next command.
1. Wireless Status
Each icon in the following table shows the wireless network status:
2. [Ink]
Displays the approximate available ink volume. Press to access the [Ink] menu.
When an ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink color
indicator.
3. Modes:
Press to switch to each mode.
[Settings] / [Download Software] / [Maintenance]
Touchscreen LCD Overview
• Your machine is not connected to the wireless access point/router.
Press this button to configure wireless settings. For more detailed information, see the Quick Setup
Guide.
• The wireless setting is disabled.
The wireless network is connected.
A three-level indicator in each of the Home screens displays the current wireless signal strength.
The wireless access point/router cannot be detected.
You can configure wireless settings by pressing the Wireless Status button.
1 23
12
4. Information icon
New information from Brother appears in the information bar when [Firmware Auto Check] is set to [On].
(An internet connection is needed, and data rates may apply.)
Press to view the details.
5. Warning icon
The warning icon appears when there is an error or maintenance message; press to view the details,
and then press to return to the Home screen.
IMPORTANT
DO NOT press the LCD with a sharp object such as a pen or stylus. It may damage the machine.
NOTE
DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine. Doing this
may cause an error.
This product adopts the font of ARPHIC TECHNOLOGY CO., LTD.
4
5
14
The touchscreen shows the machine's status when you press [Settings].
Use the Settings menu to access all of your Brother machine's settings.
1. [Maintenance]
Press to access the following menus:
•[Improve Print Quality]
•[Print Head Cleaning]
•[Ink Volume]
•[Ink Cartridge Model]
•[Print Options]
•[Ink Cartridge Check]
2. [Tray Setting]
Press to access the [Tray Setting] menu.
Use these options to change the paper size.
3. [Beep]
Press to adjust machine's volume.
4. [Date & Time]
Displays the date and time.
Press to access the [Date & Time] menu.
5. [Network]
Press to set up a network connection.
If you are using a wireless connection, a three-level indicator on the screen displays the current wireless
signal strength.
6. [Wi-Fi Direct]
Press to set up a Wi-Fi Direct network connection.
7. [All Settings]
Press to access a menu of all of your machine's settings.
Settings Screen Overview
Related Information
Related Information
• Introduction to Your Machine
Related Topics:
• Touchscreen LCD Overview
• Check the Ink Volume
1
2
3
4
5
6
7
15
When you need to enter text on your Brother machine, a keyboard will appear on the touchscreen.
• Press to cycle between letters, numbers and special characters.
• Press to cycle between lowercase and uppercase letters.
• To move the cursor to the left or right, press d or c.
Inserting spaces
• To enter a space, press [Space]. Or, you can press c to move the cursor.
Making corrections
• If you entered an incorrect character and want to change it, press d or c to highlight the incorrect character.
Press , and then enter the correct character.
• To insert a character, press d or c to move the cursor to the correct place, and then enter the character.
• Press for each character you want to erase, or press and hold to erase all the characters.
Enter Text on Your Brother Machine
• The characters that are available may differ depending on your country.
• For touchscreen models, the keyboard layout may differ depending on the function you are setting.
Related Information
Related Information
• Introduction to Your Machine
16
Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on
your computer.
1. Do one of the following:
• Windows 11
Click > All apps > Brother > Brother Utilities.
• Windows 10
Click > Brother > Brother Utilities.
2. Select your machine.
3. Select the operation you want to use.
Access Brother Utilities (Windows)
Related Information
Related Information
• Introduction to Your Machine
• Uninstall the Brother Software and Drivers (Windows)
17
1. Do one of the following:
• Windows 11
Click > All apps > Brother > Brother Utilities.
• Windows 10
Click > Brother > Brother Utilities.
2. Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box to uninstall the software and drivers.
Uninstall the Brother Software and Drivers (Windows)
Related Information
Related Information
• Access Brother Utilities (Windows)
18
The USB and Ethernet ports are located inside the machine (Ethernet ports are available only for certain models).
1. Place both hands under the plastic tabs on both sides of the machine to lift the top cover (1) into the open
position.
2. Locate the correct port (based on the cable you are using) inside the machine as shown.
3. Gently close the top cover using both hands.
USB / Ethernet Port Locations on Your Brother Machine
To install the driver and software necessary to use your machine, go to your model's Downloads page at https:/
/s.brother/ca2ab/.
Carefully guide the cable through the cable channel and out the back of the machine.
Related Information
Related Information
• Introduction to Your Machine
1
22
1. If the paper support flap (1) is open, close it, and then close the paper support (2).
2. Pull the paper tray completely out of the machine.
3. Gently press and slide the paper width guides (1) and then the paper length guide (2) to fit the paper size.
4. Fan the stack of paper well to avoid paper jams and misfeeds.
Load Letter or A4 Size Sublimation Paper in the Paper Tray
• If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears
on the LCD, allowing you to change the paper size.
• Load only one size and type of paper in the paper tray at a time.
• When you load a different paper size in the tray, you must change the Paper Size setting in the machine or
the paper size setting on your computer.
Always make sure the paper is not curled or wrinkled.
2
1
1
2
23
5. Gently load paper in the paper tray with the printing surface face down.
Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper.
6. Gently adjust the paper width guides (1) to fit the paper.
Make sure the paper width guides touch the edges of the paper.
IMPORTANT
• Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed
problems.
• To add paper before the tray is empty, remove the paper from the tray and combine it with the paper you
are adding. Always fan the stack of paper well to prevent the machine from feeding multiple pages.
• When using Brother Sublimation Paper, make sure that the corner with a cut is positioned at the lower right
side of the tray (portrait orientation), as shown in the illustration.
1
1
24
7. Slowly push the paper tray completely into the machine.
8. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
Related Information
Related Information
• Load Paper in the Paper Tray
Related Topics:
• Handle and Use Print Media
• Change the Check Paper Setting
• Choose the Right Print Media
• Change the Paper Size
2
1
25
1. If the paper support flap (1) is open, close it, and then close the paper support (2).
2. Pull the paper tray completely out of the machine.
3. Press the square paper tray expansion button (1) and slide out the paper tray until the square paper tray
expansion button locks into the square LGL hole.
Load Legal Size Sublimation Paper in the Paper Tray
• If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears
on the LCD, allowing you to change the paper size.
• Load only one size and type of paper in the paper tray at a time.
• When you load a different paper size in the tray, you must change the Paper Size setting in the machine or
the paper size setting on your computer.
2
1
1
26
4. Gently press and slide the paper width guides (1) and the paper length guide (2) to fit the paper size.
5. Fan the stack of paper well to avoid paper jams and misfeeds.
6. Gently load paper in the paper tray with the printing surface face down.
Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper.
Always make sure the paper is not curled or wrinkled.
IMPORTANT
Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed
problems.
1
2
1
27
7. Gently adjust the paper width guides (1) to fit the paper.
Make sure the paper guides touch the edges of the paper.
8. Slowly push the paper tray completely into the machine.
9. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
To add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are
adding. Always fan the stack of paper well to prevent the machine from feeding multiple pages.
Related Information
Related Information
• Load Paper in the Paper Tray
1
2
1
28
Load special print media in this slot, one sheet of paper at a time.
1. Open the manual feed slot cover.
2. Lift the paper support.
3. Slide the manual feed slot paper guides to fit the width of the paper you are using.
Load Paper in the Manual Feed Slot
The machine automatically turns on Manual Feed mode when you put paper in the manual feed slot.
29
4. Load only one sheet of paper in the manual feed slot with the printing surface face up.
Using both hands, adjust the manual feed slot paper guides to make sure there is no gap between them and
the paper.
IMPORTANT
• DO NOT load more than one sheet of paper in the manual feed slot at any time. Doing this may cause
a paper jam. When printing multiple pages, do not feed the next sheet of paper until the LCD displays
a message instructing you to feed the next sheet.
• DO NOT load paper in the manual feed slot when you are printing from the paper tray. Doing this may
cause a paper jam.
When using Brother Sublimation Paper, make sure that the corner with a cut is positioned at the upper right
side (portrait orientation), as shown in the illustration.
30
5. Using both hands, push one sheet of paper into the manual feed slot until the front edge touches the paper
feed rollers. Release the paper when you feel the machine pull it. The LCD displays [Manual Feed Slot
ready]. Follow the instructions displayed on the LCD.
6. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
• If the document does not fit on one sheet, the machine will prompt you to load another sheet of paper.
Place another sheet of paper in the manual feed slot, and follow the instructions displayed on the LCD.
• Make sure printing has finished before you close the manual feed slot cover.
• When paper is placed in the manual feed slot, the machine always prints from the manual feed slot.
• The machine will eject any paper loaded in the manual feed slot while a test page, report, etc. is being
printed.
• The machine will eject paper loaded in the manual feed slot during the machine's cleaning process. Wait
until the machine finishes its cleaning, and then load paper in the manual feed slot.
Related Information
Related Information
• Load Paper
Related Topics:
• Handle and Use Print Media
• Choose the Right Print Media
• Error and Maintenance Messages
2
1
31
The unprintable area depends on the settings in the application you are using. The figures below show the
unprintable areas on Sublimation Paper.
Sublimation Paper
Unprintable Area
Top (1) Left (2) Bottom (3) Right (4)
Sublimation Paper (all
sizes)
0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)
Related Information
Related Information
• Load Paper
Related Topics:
• Paper Handling and Printing Problems
33
Set the Paper Size settings for the paper tray.
• When you change the size of the paper you load in the tray, you must change the Paper Size setting on th
e
LCD a
t the same time.
1. Pres
s
[Settings] > [All Settings] > [General Setup].
2. Press [Paper Size].
3. Press the option you want.
4. Pres
s
.
Change the Paper Size
The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine.
Related Information
Related Information
• Paper Settings
Related Topics:
• Load Letter or A4 Size Sublimation Paper in the Paper Tray
• Acceptable Print Media
• Error and Maintenance Messages
• Paper Handling and Printing Problems
34
If this setting is set to [On] and the paper tray is removed, the LCD displays a message asking if you want to change
the Paper Size settings.
The default setting is [On].
1. Press [Settings] > [All Settings] > [General Setup].
2. Press a or b to display the [Check Paper] option, and then press it.
3. Press [On] or [Off].
4. Press .
Change the Check Paper Setting
Related Information
Related Information
• Paper Settings
Related Topics:
• Load Letter or A4 Size Sublimation Paper in the Paper Tray
• Error and Maintenance Messages
35
Use only Sublimation Paper when printing with this machine. Please note that Sublimation Ink is not suitable for
printing on standard office paper.
For best results, use Brother paper.
• Avoid touching the printed surface of the paper immediately after printing; the surface may not be completely
dry and may stain your fingers.
Acceptable Print Media
Paper Type Paper Size
Sublimation Paper Letter 8 1/2 x 11 in. (215.9 x 279.4 mm)
A4 8.3 x 11.7 in. (210 x 297 mm)
Legal 8 1/2 x 14 in. (215.9 x 355.6 mm)
User Defined 3.5 x 5.0 to 8.5 x 14.0 in.
(88.9 x 127.0 to 215.9 x 355.6 mm)
Related Information
Related Information
• Load Paper
• Recommended Print Media
• Handle and Use Print Media
• Choose the Right Print Media
Related Topics:
• Change the Paper Size
• Paper Handling and Printing Problems
37
• Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct
sunlight and heat.
• Avoid touching the printable side.
Brother Sublimation Paper
• To be sure you are using the printable side, the corner with a cut should be positioned at the lower right side of
the tray (portrait orientation).
• The cut corner is a guideline for loading the paper correctly. Do not print on the reverse side.
• Make sure your image is positioned away from the cut corner area.
1. Printable side
2. Cut corner
Handle and Use Print Media
IMPORTANT
DO NOT use the following types of paper:
• Damaged, curled, wrinkled, or irregularly shaped
1. 0.08 in. (2 mm) or greater curl may cause jams to occur.
• Extremely shiny or highly textured
• Paper that cannot be arranged uniformly when stacked
• Paper made with a short grain
Avoid using curled Sublimation Paper, as it could cause paper jams, smudged ink, or misaligned images.
Flatten curled paper as much as possible without touching the printable side.
Related Information
Related Information
• Acceptable Print Media
• Unprintable Area
Related Topics:
• Load Paper in the Paper Tray
1
1
1
2
39
1 When using Brother Sublimation Paper (SP01L)
Paper Tray Capacity
Paper Size Paper Types No. of sheets Weight Thickness
Paper Tray Letter, A4, Legal Sublimation Paper
100
1
17 to 32 lb (64 to
120 g/m²)
3 to 6 mil (0.08 to
0.15 mm)
Manual Feed Slot Letter, A4, Legal Sublimation Paper 1 17 to 79 lb (64 to
300 g/m²)
3 to 12 mil (0.08 to
0.30 mm)
Related Information
Related Information
• Choose the Right Print Media
40
Depending on the output you want to create and the images you use, you may need to print a mirror, or horizontally-
reversed, image.
The default settings for mirror printing differ depending on the application you print from. Check the settings before
printing. If your application does not have mirror print settings, you must manually create an horizontally-reversed
image before printing.
Print
Related Information
Related Information
• Print from Your Computer (Windows)
• Print from Your Computer (Mac)
• Print from Your Mobile Device
42
1. Select the print command in your application.
2. Select your model's name, and then click the printing properties or preferences button.
The printer driver window appears.
3. Make sure you have loaded the correct size paper in the paper tray.
4. Click the Basic tab.
5. Click the Paper Size drop-down list, and then select your paper size.
6. For Color / Grayscale, select the Color or Grayscale option.
7. In the Orientation field, select the Portrait or Landscape option to set the orientation of your printout.
8. Type the number of copies (1-999) you want in the Copies field.
9. To print multiple pages on a single sheet of paper or print one page of your document on multiple sheets, click
the Multiple Page drop-down list, and then select your options.
10. Change other printer settings, if needed.
11. Click OK.
12. Complete your print operation.
Print a Document (Windows)
If your application contains a similar setting, we recommend that you set the orientation using the application.
Related Information
Related Information
• Print from Your Computer (Windows)
Related Topics:
• Check the Ink Volume
• Print Settings (Windows)
43
If a print job was sent to the print queue and did not print, or was sent to the print queue in error, you may have to
delete it to allow subsequent jobs to print.
1. Double-click the printer icon in the task tray.
2. Select the print job you want to cancel.
3. Click the Document menu.
4. Select Cancel.
5. Click Yes.
Cancel a Print Job (Windows)
Related Information
Related Information
• Print from Your Computer (Windows)
Related Topics:
• Monitor Machine Status from Your Computer (Windows)
44
Grayscale mode makes the print processing speed faster than color mode. If your document contains color,
selecting Grayscale mode prints your document in 256 levels of grayscale.
1. Select the print command in your application.
2. Select your model's name, and then click the printing properties or preferences button.
The printer driver window appears.
3. Click the Basic tab.
4. For Color / Grayscale, select Grayscale.
5. Change other printer settings, if needed.
6. Click OK.
7. Complete your print operation.
Print a Color Document in Grayscale (Windows)
Related Information
Related Information
• Print from Your Computer (Windows)
45
Some types of print media may need more drying time. Change the Reduce Smudge option if you have problems
with smudged printouts or paper jams.
1. Select the print command in your application.
2. Select your model's name, and then click the printing properties or preferences button.
The printer driver window appears.
3. Click the Advanced tab.
4. Click the Other Print Options button.
5. Select the Reduce Smudge option on the left side of the screen.
6. Select one of the following options:
7. Click OK to return to the printer driver window.
8. Click OK.
9. Complete your print operation.
Prevent Smudged Printouts and Paper Jams (Windows)
Media Type Option Description
Sublimation Paper Off / On Select Off to print at normal speed.
Select On to print at a slower speed.
Related Information
Related Information
• Print from Your Computer (Windows)
Related Topics:
• Paper Handling and Printing Problems
• Change the Print Options to Improve Your Print Results
46
Print Profiles are presets designed to give you quick access to frequently-used printing configurations.
1. Select the print command in your application.
2. Select your model's name, and then click the printing properties or preferences button.
The printer driver window appears.
3. Click the Print Profiles tab.
4. Select your profile from the print profile list.
The profile settings are shown on the left side of the printer driver window.
5. Do one of the following:
• If the settings are correct for your print job, click OK.
• To change the settings, go back to the Basic or Advanced tab, change settings, and then click OK.
Use a Print Profile (Windows)
To display the Print Profiles tab at the front of the window the next time you print, select the Always show
Print Profiles tab first. checkbox.
48
Add up to 20 new print profiles with customized settings.
1. Select the print command in your application.
2. Select your model's name, and then click the printing properties or preferences button.
The printer driver window appears.
3. Do one of the following:
To create a new print profile:
a. Click the Basic tab and the Advanced tab, and configure the print settings you want for the new Print
Profile.
b. Click the Print Profiles tab.
c. Click Add Profile.
The Add Profile dialog box appears.
d. Type the new profile name in the Name field.
e. Click the icon you want to use to represent this profile from the icon list.
f. Click OK.
The new Print Profile name is added to the list in the Print Profiles tab.
To delete a print profile that you created:
a. Click the Print Profiles tab.
b. Click Delete Profile.
The Delete Profile dialog box appears.
c. Select the profile you want to delete.
d. Click Delete.
e. Click Yes.
f. Click Close.
Create or Delete Your Print Profile (Windows)
Related Information
Related Information
• Use a Print Profile (Windows)
49
When you change an application's print settings, the changes only apply to documents printed with that application.
To change print settings for all Windows applications, you must configure the printer driver properties.
1. Do one of the following:
• Windows 11
Click > All apps > Windows Tools > Control Panel. In the Hardware and Sound group, click View
devices and printers.
• For Windows 10
Click > Windows System > Control Panel. In the Hardware and Sound group, click View devices
and printers.
2. Right-click your model's icon, and then select Printer properties. If printer driver options appear, select your
printer driver.
The printer properties dialog box appears.
3. Click the General tab, and then click the Printing Preferences... or Preferences... button.
The printer driver dialog box appears.
4. Select the print settings you want to use as defaults for all of your Windows programs.
5. Click OK.
6. Close the printer properties dialog box.
Change the Default Print Settings (Windows)
Related Information
Related Information
• Print from Your Computer (Windows)
Related Topics:
• Print Settings (Windows)
50
>> Basic Tab
>> Advanced Tab
1. Media Type
To achieve the best print results, the machine automatically adjusts its print settings according to the media
type.
2. Print Mode
Select the print quality you want. Because print quality and speed are related, Quality Mode will take longer t
o
pr
int than Speed Mode.
3. Paper Size
Select the paper size you want to use. You can either choose from standard paper sizes or create a custom
paper size.
4. Color / Grayscale
Select color or grayscale printing. The print speed is faster in grayscale mode than it is in color mode. If yo
ur
doc
ument contains color and you select grayscale mode, your document will be printed using 256 levels o
f
gr
ayscale.
5. Orientation
Select the orientation (portrait or landscape) of your printout.
If your application contains a similar setting, we recommend that you set the orientation using the application.
Print Settings (Windows)
Basic Tab
51
6. Copies
Type the number of copies (1-999) that you want to print in this field.
Collate
Select this option to print sets of multi-page documents in the original page order. When this option is
selected, one complete copy of your document will print, and then reprint according to the number of copies
you choose. If this option is not selected, then each page will print according to the number of copies chosen
before the next page of the document is printed.
Reverse Order
Select this option to print your document in reverse order. The last page of your document will be printed first.
7. Multiple Page
Select this option to print multiple pages on a single sheet of paper, or print one page of your document on
multiple sheets.
Page Order
Select the page order when printing multiple pages on a single sheet of paper.
Border Line
Select the type of border to use when printing multiple pages on a single sheet of paper.
52
1. Color Enhancement (True2Life)
Select this option to use the Color Enhancement feature. This feature analyzes your image to improve its
sharpness, white balance and color density. This process may take several minutes depending on the image
size and your computer's specifications.
2. Scaling
Select these options to enlarge or reduce the size of the pages in your document.
Fit to Paper Size
Select this option to enlarge or reduce the document pages to fit a specified paper size. When you select this
option, select the paper size you want from the drop-down list.
Free [ 25 - 400 % ]
Select this option to enlarge or reduce the document pages manually. When you select this option, type a
value into the field.
3. Mirror Print
Select this option to reverse the printed image on the page horizontally from left to right.
4. Reverse Print
Select this option to rotate the printed image 180 degrees.
5. Use Watermark
Select this option to print a logo or text on your document as a watermark. Select one of the preset watermarks,
add a new watermark, or use an image file you have created.
Advanced Tab
53
6. Header-Footer Print
Select this option to print the date, time and PC login user name on the document.
7. Other Print Options button
Advanced Color Settings
Select the method that the machine uses to arrange dots to express halftones.
The printout color can be adjusted to achieve the closest match to what appears on your computer screen.
Reduce Smudge
Some types of print media may need more drying time. Change this option if you have problems with
smudged printouts or paper jams.
Retrieve Printer's Color Data
Select this option to optimize the print quality using the machine's factory settings, which are set specifically
for your Brother machine. Use this option when you have replaced the machine or changed the machine's
network address.
Related Information
Related Information
• Print from Your Computer (Windows)
Related Topics:
• Error and Maintenance Messages
• Paper Handling and Printing Problems
• Print a Document (Windows)
• Use a Print Profile (Windows)
• Change the Default Print Settings (Windows)
• Change the Print Options to Improve Your Print Results
57
The print server supports various features depending on the operating system. Use this table to see which network
features and connections are supported by each operating system.
1 The default password to manage this machine’s settings is located on the back of the machine and marked "Pwd". We recommend
immediately changing the default password to protect your machine from unauthorized access.
Supported Basic Network Features
Operating Systems Windows macOS
Printing Yes Yes
Web Based Management
1
Yes Yes
Status Monitor Yes No
When connecting your machine to an outside network such as the Internet, make sure your network
environment is protected by a separate firewall or other means in order to prevent information leaks due to
inadequate settings or unauthorized access by malicious third parties.
Related Information
Related Information
• Network
Related Topics:
• Set or Change a Login Password for Web Based Management
59
To configure the machine for your network, use the control panel's [Network] menu selections.
1. Press [Settings] > [Network].
2. Press a or b to display the network option, and then press it. Repeat this step until you access the menu you
want to configure, and then follow the touchscreen LCD instructions.
Configure Network Settings Using the Control Panel
• For information about the network settings you can configure using the control panel, see Related
Information: Settings Tables (2.7" Touchscreen models).
• You can also use management utilities, such as Web Based Management, to configure and change your
Brother machine's network settings.
Related Information
Related Information
• Configure Network Settings
Related Topics:
• Settings Tables (2.7" Touchscreen models)
61
• Before Configuring Your Machine for a Wireless Network
• Configure Your Machine for a Wireless Network Using the Setup Wizard from Your
Computer
• Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup
Wizard
• Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi
Protected Setup™ (WPS)
• Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected
Setup™ (WPS)
• Configure Your Machine for a Wireless Network When the SSID is Not Broadcast
• Configure Your Machine for an Enterprise Wireless Network
Use the Wireless Network
62
Before attempting to configure a wireless network, confirm the following:
• If you are using an enterprise wireless network, you must know the User ID and Password.
• To achieve optimum results with normal everyday document printing, place your machine as close to the
wireless LAN access point/router as possible with minimal obstructions. Large objects and walls between the
two devices and interference from other electronic devices can affect the data transfer speed of your
documents.
Due to these factors, wireless may not be the best method of connection for all types of documents and
applications. If you are printing large files, such as multi-page documents with mixed text and large graphics,
you may want to consider selecting wired Ethernet for faster data transfer (supported models only), or USB for
the fastest throughput speed.
• Although your machine can be used in both a wired and wireless network (supported models only), only one
connection method can be used at a time. However, a wireless network connection and Wi-Fi Direct
connection, or a wired network connection (supported models only) and Wi-Fi Direct connection can be used
at the same time.
• If there is a signal in the vicinity, wireless LAN allows you to freely make a LAN connection. However, if security
settings are not correctly configured, the signal may be intercepted by malicious third-parties, possibly resulting
in:
- Theft of personal or confidential information
- Improper transmission of information to parties impersonating the specified individuals
- Dissemination of transcribed communication contents that were intercepted
Before Configuring Your Machine for a Wireless Network
Make sure you know your wireless router/access point's Network Name (SSID) and Network Key
(Password). If you cannot find this information, consult the manufacturer of your wireless router/access point,
your system administrator, or Internet provider. Brother cannot provide this information.
Related Information
Related Information
• Use the Wireless Network
63
1. Do one of the following:
• Windows
Download the installer from your model's Downloads page at https://s.brother/ca2ab/
.
•Mac
a. Download the installer from your model's Downloads page at https://s.brother/ca2ab/
.
b. Start the installer, and then double-click the Start Here Mac icon.
2. Follow the on-screen instructions.
3. Select Wireless Network Connection (Wi-Fi), and then click Next.
4. Follow the on-screen instructions.
You have completed the wireless network setup.
Configure Your Machine for a Wireless Network Using the Setup Wizard
from Your Computer
Related Information
Related Information
• Use the Wireless Network
64
1. Check and record the current wireless network settings of the computer to which you are connecting.
For example:
2. Press [Settings] > [Network] > [WLAN(Wi-Fi)] > [Find Wi-Fi Network].
3. When [Enable WLAN?] appears, press [Yes].
The wireless setup wizard starts. To cancel, press [No].
4. The machine searches for your network and display a list of available SSIDs. When a list of SSIDs appears,
press a or b to select the SSID you want. Press [OK].
5. Do one of the following:
• If you are using an authentication and encryption method that requires a Network Key, enter the Network
Key you wrote down in the first step.
Enter the key, and then press [OK] to apply your settings.
• If your authentication method is Open System and your encryption mode is None, go to the next step.
6. The machine attempts to connect to the wireless device you have selected.
If your wireless device is connected successfully, the LCD displays [Connected].
You have completed the wireless network setup. To install the drivers and software necessary to use your machine,
go to your model's Downloads page at https://s.brother/ca2ab/
.
Configure Your Machine for a Wireless Network Using the Machine's
Control Panel Setup Wizard
Before configuring your machine, we recommend writing down your wireless network settings. You will need this
information before you continue with the configuration.
Network Name (SSID)
Network Key (Password)
Network Name (SSID)
HELLO
Network Key (Password)
12345
• Your access point/router may support the use of multiple WEP keys, but your Brother machine supports
the use of only the first WEP key.
• If you need assistance during setup and want to contact Brother Customer Service, make sure you have
your SSID (Network Name) and Network Key ready. We cannot assist you in locating this information.
• If you do not know this information (SSID and Network Key), you cannot continue the wireless setup.
How can I find this information?
- Check the documentation provided with your wireless access point/router.
- The initial SSID could be the manufacturer's name or the model name.
- If you do not know the security information, please consult the router manufacturer, your system
administrator, or your Internet provider.
66
If your wireless access point/router supports WPS (Push Button Configuration), you can use WPS from your
machine's control panel menu to configure your wireless network settings.
1. Press [Settings] > [Network] > [WLAN(Wi-Fi)] > [WPS/Push Button].
2. When [Enable WLAN?] appears, press [Yes].
The wireless setup wizard starts. To cancel, press [No].
3. When the touchscreen instructs you to start WPS, press the WPS button on your wireless access point/ router.
Then press [OK] on your machine. Your machine automatically tries to connect to your wireless network.
If your wireless device is connected successfully, the LCD displays [Connected].
You have completed the wireless network setup. To install the drivers and software necessary to use your machine,
go to your model's Downloads page at https://s.brother/ca2ab/
.
Configure Your Machine for a Wireless Network Using the One Push
Method of Wi-Fi Protected Setup™ (WPS)
Related Information
Related Information
• Use the Wireless Network
67
If your wireless LAN access point/router supports WPS, you can use the Personal Identification Number (PIN)
Method to configure your wireless network settings.
The PIN Method is one of the connection methods developed by the Wi-Fi Alliance
®
. By submitting a PIN created
by an Enrollee (your machine) to the Registrar (a device that manages the wireless LAN), you can set up the
wireless network and security settings. For more information on how to access WPS mode, see the instructions
provided with your wireless access point/router.
Type A
Connection when the wireless LAN access point/router (1) doubles as the Registrar.
Type B
Connection when another device (2), such as a computer, is used as the Registrar.
1. Press [Settings] > [Network] > [WLAN(Wi-Fi)] > [WPS/PIN Code].
2. When [Enable WLAN?] appears, press [Yes].
The wireless setup wizard starts. To cancel, press [No].
3. The LCD displays an eight-digit PIN and the machine starts searching for a wireless LAN access point/router.
4. Using a computer connected to the network, in your browser's address bar, type the IP address of the device
you are using as the Registrar. (For example: http://192.168.1.2)
5. Go to the WPS settings page and type the PIN, and then follow the on-screen instructions.
If you are using a Windows 10, or Windows 11 computer as a Registrar, complete the following steps:
6. Do one of the following:
• Windows 11
Click > All apps > Windows Tools > Control Panel. In the Hardware and Sound group, click Add a
device.
• Windows 10
Click > Windows System > Control Panel. In the Hardware and Sound group, click Add a device.
Configure Your Machine for a Wireless Network Using the PIN Method of
Wi-Fi Protected Setup™ (WPS)
• The Registrar is usually the wireless LAN access point/router.
• The settings page may differ depending on the brand of wireless LAN access point/router. For more
information, see the instructions supplied with your wireless LAN access point/router.
1
1
2
68
7. Select your machine and click Next.
8. Type the PIN displayed on the machine's LCD, and then click Next.
9. Click Close.
• To use a Windows 10 or Windows 11 computer as a Registrar, you must register it to your network in
advance. For more information, see the instructions supplied with your wireless LAN access point/router.
• If you use a Windows 10 or Windows 11 computer as a Registrar, you can install the printer driver after
the wireless configuration by following the on-screen instructions. To install the driver and software
necessary to use your machine, go to your model's Downloads page at https://s.brother/ca2ab/
.
Related Information
Related Information
• Use the Wireless Network
69
1. Check and write down the current wireless network settings.
For example:
2. Press [Settings] > [Network] > [WLAN(Wi-Fi)] > [Find Wi-Fi Network].
3. When [Enable WLAN?] appears, press [Yes].
The wireless setup wizard starts. To cancel, press [No].
4. The machine searches for your network and displays a list of available SSIDs. Press a or b to display the [<New
SSID>] option, and then press it.
5. Press [OK].
6. Enter the SSID name, and then press [OK].
7. Select the Authentication Method, and then press it.
8. Do one of the following:
• If you selected the [Open System] option, press either [None] or [WEP].
If you selected the [WEP] option for Encryption type, enter the WEP key, and then press [OK].
• If you selected the [Shared Key] option, enter the WEP key, and then press [OK].
• If you selected the [WPA/WPA2-PSK] option, press either [TKIP+AES] or [AES].
Enter the WPA key, and then press [OK].
9. The machine attempts to connect to the wireless device you have selected.
Configure Your Machine for a Wireless Network When the SSID is Not
Broadcast
Before configuring your machine, we recommend writing down your wireless network settings. You will need this
information before you continue with the configuration.
Network Name (SSID)
Authentication Method Encryption Mode Network Key (Password)
Open System NONE -
WEP
Shared Key WEP
WPA/WPA2-PSK AES
TKIP
Network Name (SSID)
HELLO
Authentication Method Encryption Mode Network Key (Password)
WPA2-PSK AES 12345678
If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports
the use of the first WEP key only.
For more information about how to enter text, see Related Information.
• For more information about how to enter text, see Related Information.
• Your Brother machine supports the use of the first WEP key only.
70
If your wireless device is connected successfully, the LCD displays [Connected].
You have completed the wireless network setup. To install the drivers and software necessary to use your machine,
go to your model's Downloads page at https://s.brother/ca2ab/
.
Related Information
Related Information
• Use the Wireless Network
Related Topics:
• If You Are Having Difficulty with Your Machine's Network
• Enter Text on Your Brother Machine
71
1. Check and record the current wireless network settings.
For example:
2. Press [Settings] > [Network] > [WLAN(Wi-Fi)] > [Find Wi-Fi Network].
3. When [Enable WLAN?] appears, press [Yes].
The wireless setup wizard starts. To cancel, press [No].
Configure Your Machine for an Enterprise Wireless Network
Before configuring your machine, we recommend writing down your wireless network settings. You will need this
information before you continue with the configuration.
Network Name (SSID)
Authentication Method Encryption Mode User ID Password
EAP-FAST/NONE AES
TKIP
EAP-FAST/MS-CHAPv2 AES
TKIP
EAP-FAST/GTC AES
TKIP
PEAP/MS-CHAPv2 AES
TKIP
PEAP/GTC AES
TKIP
EAP-TTLS/CHAP AES
TKIP
EAP-TTLS/MS-CHAP AES
TKIP
EAP-TTLS/MS-CHAPv2 AES
TKIP
EAP-TTLS/PAP AES
TKIP
EAP-TLS AES -
TKIP -
Network Name (SSID)
HELLO
Authentication Method Encryption Mode User ID Password
EAP-FAST/MS-CHAPv2 AES Brother 12345678
• If you configure your machine using EAP-TLS authentication, you must install the client certificate issued
by a CA before you start configuration. Contact your network administrator about the client certificate. If
you have installed more than one certificate, we recommend writing down the certificate name you want
to use.
• If you verify your machine using the common name of the server certificate, we recommend writing down
the common name before you start configuration. Contact your network administrator about the common
name of the server certificate.
72
4. The machine searches for your network and displays a list of available SSIDs. Press a or b to display the [<New
SSID>] option, and then press it.
5. Press [OK].
6. Enter the SSID name, and then press [OK].
7. Select the Authentication Method, and then press it.
8. Do one of the following:
• If you selected the [EAP-FAST], [PEAP] or [EAP-TTLS] option, select the Inner Authentication method
[NONE], [CHAP], [MS-CHAP], [MS-CHAPv2], [GTC] or [PAP].
Select the encryption type [TKIP+AES] or [AES].
Select the verification method [No Verification], [CA] or [CA + Server ID].
- If you selected the [CA + Server ID] option, enter the server ID, user ID and password (if required),
and then press [OK] for each option.
- For other selections, enter the user ID and Password, and then press [OK] for each option.
• If you selected the [EAP-TLS] option, select the encryption type [TKIP+AES] or [AES].
The machine will display a list of available Client Certificates, and then select the certificate.
Select the verification method [No Verification], [CA] or [CA + Server ID].
- If you selected the [CA + Server ID] option, enter the server ID and user ID, and then press [OK] for
each option.
- For other selections, enter the user ID, and then press [OK].
9. The machine attempts to connect to the wireless device you have selected.
If your wireless device is connected successfully, the LCD displays [Connected].
You have completed the wireless network setup. To install the drivers or your application necessary for operating
your device, go to your model's Downloads page at https://s.brother/ca2ab/
.
For more information about how to enter text, see Related Information.
Depending on your Authentication method, the Inner Authentication method selections differ.
If you have not imported a CA certificate into your machine, the machine displays [No Verification].
Related Information
Related Information
• Use the Wireless Network
Related Topics:
• Enter Text on Your Brother Machine
74
Wi-Fi Direct is one of the wireless configuration methods developed by the Wi-Fi Alliance
®
. It allows you to securely
connect your mobile device to your Brother machine without using a wireless router/access point.
1. Mobile device
2. Your Brother machine
Wi-Fi Direct Overview
• You can use Wi-Fi Direct with either the wired or wireless network connection at the same time.
• The Wi-Fi Direct supported device can become a Group Owner. When configuring the Wi-Fi Direct
network, the Group Owner serves as an access point.
Related Information
Related Information
• Use Wi-Fi Direct
®
Related Topics:
• Configure Your Wi-Fi Direct Network Using the Push Button Method
• Configure a Wi-Fi Direct Network Manually
12
75
1. Press [Settings] > [Network] > [Wi-Fi Direct].
2. If your mobile device does not support Wi-Fi Direct, press [Group Owner] > [On].
3. Press [Push Button].
4. When the [Activate Wi-Fi Direct on other device. Then Press [OK].] message appears, turn
your mobile device's Wi-Fi Direct function on (for more information, see your mobile device's user's guide).
Press [OK] on your Brother machine.
5. Do one of the following:
• If your mobile device displays a list of machines with Wi-Fi Direct enabled, select your Brother machine.
• If your Brother machine displays a list of mobile devices with Wi-Fi Direct enabled, select your mobile
device. To search for available devices again, press [Rescan].
When your mobile device connects successfully, the machine displays [Connected].
Configure Your Wi-Fi Direct Network Using the Push Button Method
When the machine receives the Wi-Fi Direct request from your mobile device, the message [Wi-Fi Direct
connection request received. Press [OK] to connect.] will appear on the LCD. Press [OK] to
connect.
Related Information
Related Information
• Use Wi-Fi Direct
®
Related Topics:
• Wi-Fi Direct Overview
• Configure a Wi-Fi Direct Network Manually
76
Configure the Wi-Fi Direct setting from the machine's control panel.
1. Press [Settings] > [Network] > [Wi-Fi Direct] > [Manual].
2. The machine will display the SSID (Network Name) and Password (Network Key). Go to your mobile device's
wireless network settings screen, select the SSID, and then enter the password.
When your mobile device connects successfully, the machine displays [Connected].
Configure a Wi-Fi Direct Network Manually
Related Information
Related Information
• Use Wi-Fi Direct
®
Related Topics:
• Wi-Fi Direct Overview
• Configure Your Wi-Fi Direct Network Using the Push Button Method
78
The WLAN Report shows your machine's wireless status. If the wireless connection fails, check the error code on
the printed report.
1. Press [Settings] > [All Settings] > [Print Reports] > [WLAN Report] > [Yes].
The machine will print the WLAN Report.
If the WLAN Report does not print, check your machine for errors. If there are no visible errors, wait for one minute
and then try to print the report again.
Print the WLAN Report
Related Information
Related Information
• Wireless Network Settings
• Wireless LAN Report Error Codes
Related Topics:
• If You Are Having Difficulty with Your Machine's Network
• Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management
(Web Browser)
79
If the Wireless LAN Report shows that the connection failed, check the error code on the printed report and see the
corresponding instructions in the table:
Wireless LAN Report Error Codes
Error Code Problem and Recommended Solutions
TS-01 The WLAN (Wi-Fi) is not enabled.
Check the following points and try to set up your wireless connection again:
• Enable the WLAN setting on your machine.
• If a network cable is connected to your machine, disconnect it.
TS-02 The wireless router/access point cannot be detected.
Check the following points and try to set up your wireless connection again:
• Make sure the wireless router/access point is on.
• Temporarily place your machine closer to the wireless router/access point when you are
configuring the wireless settings.
• If your wireless router/access point is using MAC address filtering, confirm that the MAC
address of the machine is allowed in the filter. You can find the MAC address by printing the
Network Configuration Report.
• If you manually entered the Network Name (SSID) and security information (authentication
method/encryption method), the information may be incorrect. Check the Network Name and
security information again and re-enter the correct information.
• Restart your wireless router/access point. If you cannot find the Network Name (SSID) and
security information, see the documentation provided with your wireless router/access point,
or contact the router manufacturer, your system administrator, or Internet service provider.
TS-03 The wireless enterprise network and security settings you entered may be incorrect.
Check the following points and try to set up your wireless connection again:
Verify the following information:
- Network Name (SSID) you selected to configure your machine.
- Security information you selected to configure your machine (such as the authentication
method, encryption method, or User ID).
If you still cannot find the Network Name (SSID) and security information, see the documentation
provided with your wireless router/access point, or contact the router manufacturer, your system
administrator, or Internet service provider.
TS-04 Your machine does not support the authentication and encryption methods used by the selected
wireless router/access point.
For infrastructure mode (Most common)
Change the authentication and encryption methods of the wireless router/access point. Your
machine supports the following authentication and encryption methods:
• WPA-Personal:
TKIP / AES
• WPA2-Personal:
TKIP / AES
• Open:
WEP / NONE (without encryption)
• Shared key:
WEP
If your issue is not solved, the Network Name (SSID) or security settings you entered may be
incorrect. Check that all wireless network settings are correct for your network.
TS-05 The Network Name (SSID) and Network Key (Password) are incorrect.
Check the following points and try to set up your wireless connection again:
• Confirm the Network Name (SSID) and Network Key (Password).
• If your Network Key contains upper-case and lower-case letters, make sure you type them
correctly.
• If you cannot find the Network Name (SSID) and security information, see the documentation
provided with your wireless router/access point, or contact the router manufacturer, your
system administrator, or Internet service provider.
• If your wireless router/access point uses WEP encryption with multiple WEP keys, write down
and use only the first WEP key.
80
TS-06 The wireless security information (authentication method/encryption method/Network Key
(Password)) is incorrect.
Check the following points and try to set up your wireless connection again:
• Confirm the Network Key. If your Network Key contains upper-case and lower-case letters,
make sure you type them correctly.
• Confirm whether the authentication method entered and the authentication method or
encryption method supported by the wireless router/access point are the same.
• If the network key, authentication method, and encryption method have been confirmed,
restart your wireless router/access point and the machine.
• If your wireless router/access point's Stealth Mode is on, you may need to disable it to
connect to the wireless network.
If you cannot find the Network Name (SSID) and security information, see the documentation
provided with your wireless router/access point, or contact the router manufacturer, your system
administrator, or Internet service provider.
TS-07 The machine cannot detect a wireless router/access point that has WPS (Wi-Fi Protected Setup)
enabled.
Check the following points and try again:
• To check if your wireless router/access point supports WPS, look for the WPS symbol
displayed on the router/access point. For more information, see the documentation provided
with your wireless router/access point.
• To set up your wireless connection using WPS, you must configure both your machine and
the wireless router/access point. For more information, see the user's guide.
• If you do not know how to set up your wireless router/access point using WPS, see the
documentation provided with your wireless router/access point, or contact the router
manufacturer, your system administrator, or Internet service provider.
TS-08 Two or more wireless routers or access points that have WPS enabled are detected. Check the
following points and try again:
• Make sure that only one wireless router/access point within range has WPS enabled, and
then try to connect again.
• Try to connect again after a few minutes to avoid interference from other access points/
routers.
How to confirm wireless security information (SSID/authentication method/encryption method/Network Key)
of your WLAN access point/router:
1. The default security settings may be provided on a label attached to the WLAN access point/router. Or the
manufacturer's name or model number of the WLAN access point/router may be used as the default
security settings.
2. See the documentation provided with your WLAN access point/router for information on how to find the
security settings.
• If the WLAN access point/router is set to not broadcast the SSID, the SSID will not automatically be
detected. You will have to manually enter the SSID name.
• The Network key may also be described as the Password, Security Key, or Encryption Key.
If you do not know the SSID and wireless security settings of your WLAN access point/router or how to
change the configuration, see the documentation provided with your WLAN access point/router, ask the
manufacturer of your access point/router or ask your Internet provider or network administrator.
Related Information
Related Information
• Print the WLAN Report
Related Topics:
• If You Are Having Difficulty with Your Machine's Network
Error Code Problem and Recommended Solutions
82
The Network Configuration Report lists the network configuration, including the network print server settings.
1. Press [Settings] > [All Settings] > [Print Reports] > [Network Configuration] > [Yes].
The machine prints the current Network Configuration Report.
Print the Network Configuration Report
• Node Name: The Node Name appears on the current Network Configuration Report. The default Node
Name is "BRN123456abcdef" for a wired network or "BRW123456abcdef" for a wireless network (where
"123456abcdef" is your machine's MAC Address / Ethernet Address.)
• If the IP Address on the Network Configuration Report shows 0.0.0.0, wait for one minute and try printing
it again.
• You can find your machine's settings, such as the IP address, subnet mask, node name, and MAC
Address on the report, for example:
- IP address: 192.168.0.5
- Subnet mask: 255.255.255.0
- Node name: BRN000ca0000499
- MAC Address: 00-0c-a0-00-04-99
Related Information
Related Information
• Network Features
Related Topics:
• If You Are Having Difficulty with Your Machine's Network
• Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management
(Web Browser)
• Error and Maintenance Messages
83
You can use your machine's control panel to reset the print server to its default factory settings. This resets all
information, such as the password and IP address.
1. Press [Settings] > [All Settings] > [Network] > [Network Reset].
2. The reset confirmation message is displayed. Press [OK] for two seconds.
The machine will restart.
Reset the Network Settings to Factory Default
• This feature restores all wired (supported models only) and wireless network settings to the factory
settings.
• You can also reset the print server to its factory settings using Web Based Management.
Related Information
Related Information
• Network Features
85
Your machine employs some of the latest network security and encryption protocols available today. These network
features can be integrated into your overall network security plan to help protect your data and prevent
unauthorized access to the machine.
Before Using Network Security Features
We recommend disabling the FTP and TFTP protocols. Accessing the machine using these protocols is not
secure.
Related Information
Related Information
• Security
86
You must configure a certificate to manage your networked machine securely using SSL/TLS. You must use Web
Based Management to configure a certificate.
• Supported Security Certificate Features
• Step by Step Guide for Creating and Installing a Certificate
• Create a Self-signed Certificate
• Create CSR and Install a Certificate from a Certificate Authority (CA)
• Import and Export the Certificate and Private Key
• Import and Export a CA Certificate
• Manage Multiple Certificates
Configure Certificates for Device Security
87
Your machine supports the use of multiple security certificates, which allows secure authentication and
communication with the machine. The following security certificate features can be used with the machine:
• SSL/TLS communication
• IEEE 802.1x authentication
•IPsec
The Brother machine supports the following:
• Pre-installed certificate
Your machine has a pre-installed self-signed certificate. This certificate enables you to use SSL/TLS
communication without creating or installing a different certificate.
• Self-signed certificate
This print server issues its own certificate. Using this certificate, you can easily use the SSL/TLS communication
without creating or installing a different certificate from a CA.
• Certificate from a Certificate Authority (CA)
There are two methods for installing a certificate from a CA. If you already have a certificate from a CA or if you
want to use a certificate from an external trusted CA:
- When using a Certificate Signing Request (CSR) from this print server.
- When importing a certificate and a private key.
• Certificate Authority (CA) Certificate
To use a CA certificate that identifies the CA and owns its private key, you must import that CA certificate from
the CA before configuring the security features of the Network.
Supported Security Certificate Features
The pre-installed self-signed certificate protects your communication up to a certain level. We recommend
using a certificate that is issued by a trusted organization for better security.
• If you are going to use SSL/TLS communication, we recommend contacting your system administrator
first.
• When you reset the print server back to its default factory settings, the certificate and the private key that
are installed will be deleted. If you want to keep the same certificate and the private key after resetting the
print server, export them before resetting, and then reinstall them.
Related Information
Related Information
• Configure Certificates for Device Security
Related Topics:
• Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management
(Web Browser)
88
There are two options when choosing a security certificate: use a self-signed certificate or use a certificate from a
Certificate Authority (CA).
Option 1
Self-Signed Certificate
1. Create a self-signed certificate using Web Based Management.
2. Install the self-signed certificate on your computer.
Option 2
Certificate from a CA
1. Create a Certificate Signing Request (CSR) using Web Based Management.
2. Install the certificate issued by the CA on your Brother machine using Web Based Management.
3. Install the certificate on your computer.
Step by Step Guide for Creating and Installing a Certificate
Related Information
Related Information
• Configure Certificates for Device Security
89
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. Go to the navigation menu, and then click Network > Security > Certificate.
5. Click Create Self-Signed Certificate.
6. Enter a Common Name and a Valid Date.
• The length of the Common Name is less than 64 bytes. Enter an identifier, such as an IP address, node
name, or domain name to use when accessing this machine through SSL/TLS communication. The node
name is displayed by default.
• A warning will appear if you use the IPPS or HTTPS protocol and enter a different name in the URL than
the Common Name that was used for the self-signed certificate.
7. Select your setting from the Public Key Algorithm drop-down list. The default setting is RSA(2048bit).
8. Select your setting from the Digest Algorithm drop-down list. The default setting is SHA256.
9. Click Submit.
Create a Self-signed Certificate
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as
"SharedPrinter" instead of the IP address.
For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
For example:
https://brn123456abcdef
The NetBIOS name can be found in the Network Configuration Report.
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
Related Information
Related Information
• Configure Certificates for Device Security
Related Topics:
• Access Web Based Management
90
If you already have a certificate from an external trusted CA, you can store the certificate and private key on the
machine and manage them by importing and exporting. If you do not have a certificate from an external trusted CA,
create a Certificate Signing Request (CSR), send it to a CA for authentication, and install the returned certificate
on your machine.
• Create a Certificate Signing Request (CSR)
• Install a Certificate on Your Machine
Create CSR and Install a Certificate from a Certificate Authority (CA)
91
A Certificate Signing Request (CSR) is a request sent to a Certificate Authority (CA) to authenticate the credentials
contained within the certificate.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. Go to the navigation menu, and then click Network > Security > Certificate.
5. Click Create CSR.
6. Type a Common Name (required) and add other information about your Organization (optional).
7. Select your setting from the Public Key Algorithm drop-down list. The default setting is RSA(2048bit).
8. Select your setting from the Digest Algorithm drop-down list. The default setting is SHA256.
9. Click Submit.
The CSR appears on your screen. Save the CSR as a file or copy and paste it into an online CSR form offered
by a Certificate Authority.
10. Click Save.
Create a Certificate Signing Request (CSR)
We recommend installing a Root Certificate from the CA on your computer before creating the CSR.
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as
"SharedPrinter" instead of the IP address.
For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
For example:
https://brn123456abcdef
The NetBIOS name can be found in the Network Configuration Report.
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
• Your company details are required so that a CA can confirm your identity and verify it to the outside world.
• The length of the Common Name must be less than 64 bytes. Enter an identifier, such as an IP address,
node name, or domain name to use when accessing this printer through SSL/TLS communication. The
node name is displayed by default. The Common Name is required.
• A warning will appear if you type a different name in the URL than the Common Name that was used for
the certificate.
• The length of the Organization, the Organization Unit, the City/Locality and the State/Province must
be less than 64 bytes.
•The Country/Region should be a two character ISO 3166 country code.
• If you are configuring an X.509v3 certificate extension, select the Configure extended partition
checkbox, and then select Auto (Register IPv4) or Manual.
92
• Follow your CA's policy regarding the method to send a CSR to your CA.
• If you are using the Enterprise root CA of Windows Server 2008/2008 R2/2012/2012 R2/2016/2019, we
recommend using the Web Server for the certificate template to securely create the Client Certificate. If
you are creating a Client Certificate for an IEEE 802.1x environment with EAP-TLS authentication, we
recommend using User for the certificate template.
For more detailed information, visit https://s.brother/cf2ab/
to find more answers on your model's FAQs &
Troubleshooting page.
Search for "SSL".
Related Information
Related Information
• Create CSR and Install a Certificate from a Certificate Authority (CA)
Related Topics:
• Access Web Based Management
93
When you receive a certificate from a CA, follow the steps below to install it into the print server:
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. Go to the navigation menu, and then click Network > Security > Certificate.
5. Click Install Certificate.
6. Browse to the file that contains the certificate issued by the CA, and then click Submit.
The certificate has been created successfully and saved in your machine's memory successfully.
To use SSL/TLS communication, the Root Certificate from the CA must be installed on your computer. Contact your
network administrator.
Install a Certificate on Your Machine
Only a certificate issued with your machine's CSR can be installed onto the machine. When you want to create
another CSR, make sure that the certificate is installed before creating another CSR. Create another CSR only
after installing the certificate on the machine. If you do not, the CSR you create before installing will be invalid.
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as
"SharedPrinter" instead of the IP address.
For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
For example:
https://brn123456abcdef
The NetBIOS name can be found in the Network Configuration Report.
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
Related Information
Related Information
• Create CSR and Install a Certificate from a Certificate Authority (CA)
Related Topics:
• Access Web Based Management
95
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. Go to the navigation menu, and then click Network > Security > Certificate.
5. Click Import Certificate and Private Key.
6. Browse to the file you want to import.
7. Type the password if the file is encrypted, and then click Submit.
The certificate and private key are imported to your machine.
Import a Certificate and Private Key
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as
"SharedPrinter" instead of the IP address.
For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
For example:
https://brn123456abcdef
The NetBIOS name can be found in the Network Configuration Report.
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
Related Information
Related Information
• Import and Export the Certificate and Private Key
Related Topics:
• Access Web Based Management
96
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. Go to the navigation menu, and then click Network > Security > Certificate.
5. Click Export shown with Certificate List.
6. Enter the password if you want to encrypt the file.
If a blank password is used, the output is not encrypted.
7. Enter the password again for confirmation, and then click Submit.
8. Click Save.
The certificate and private key are exported to your computer.
You can also import the certificate to your computer.
Export the Certificate and Private Key
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as
"SharedPrinter" instead of the IP address.
For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
For example:
https://brn123456abcdef
The NetBIOS name can be found in the Network Configuration Report.
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
Related Information
Related Information
• Import and Export the Certificate and Private Key
Related Topics:
• Access Web Based Management
98
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. Go to the navigation menu, and then click Network > Security > CA Certificate.
5. Click Import CA Certificate.
6. Browse to the file you want to import.
7. Click Submit.
Import a CA Certificate
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as
"SharedPrinter" instead of the IP address.
For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
For example:
https://brn123456abcdef
The NetBIOS name can be found in the Network Configuration Report.
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
Related Information
Related Information
• Import and Export a CA Certificate
Related Topics:
• Access Web Based Management
99
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. Go to the navigation menu, and then click Network > Security > CA Certificate.
5. Select the certificate you want to export and click Export.
6. Click Submit.
7. Click b next to Save, and then specify the location where you want to save the file.
Export a CA Certificate
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as
"SharedPrinter" instead of the IP address.
For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
For example:
https://brn123456abcdef
The NetBIOS name can be found in the Network Configuration Report.
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
Related Information
Related Information
• Import and Export a CA Certificate
Related Topics:
• Access Web Based Management
100
The multiple certificate feature allows you to use Web Based Management to manage each certificate installed on
your machine. In Web Based Management, navigate to the Certificate or CA Certificate screen to view certificate
content, delete, or export your certificates.
We recommend storing fewer certificates than allowed, reserving an empty spot in case of certificate expiration.
When a certificate expires, import a new certificate into the reserved spot, and then delete the expired certificate.
This ensures that you avoid configuration failure.
Manage Multiple Certificates
Maximum Number of Certificates Stored on Brother Machine
Self-signed Certificate or
Certificate Issued by a CA
5
CA Certificate 6
• When you use HTTPS/IPPS or IEEE 802.1x, you must select which certificate you are using.
• When you use SSL for SMTP communications, you do not have to choose the certificate. The necessary
certificate will be chosen automatically.
Related Information
Related Information
• Configure Certificates for Device Security
102
Secure Socket Layer (SSL) or Transport Layer Security (TLS) is an effective method of protecting data sent over
a local or wide area network (LAN or WAN). It works by encrypting data, such as a print job, sent over a network,
so anyone trying to capture it will not be able to read it.
SSL/TLS can be configured on both wired and wireless networks and will work with other forms of security such as
WPA keys and firewalls.
Introduction to SSL/TLS
Related Information
Related Information
• Use SSL/TLS
• Brief History of SSL/TLS
• Benefits of Using SSL/TLS
103
SSL/TLS was originally created to secure web traffic information, particularly data sent between web browsers and
servers. For example, when you use Internet Explorer for Internet Banking and you see https:// and the little padlock
icon in the web browser, you are using SSL. SSL grew to work with additional applications, such as Telnet, printer,
and FTP software, in order to become a universal solution for online security. Its original design intentions are still
being used today by many online retailers and banks to secure sensitive data, such as credit card numbers,
customer records, etc.
SSL/TLS uses extremely high levels of encryption and is trusted by banks all over the world.
Brief History of SSL/TLS
Related Information
Related Information
• Introduction to SSL/TLS
104
The primary benefit of using SSL/TLS is to guarantee secure printing over an IP network by restricting unauthorized
users from reading data sent to the machine. SSL's key selling point is that it can be used to print confidential data
securely. For example, an HR department in a large company may be printing wage slips on a regular basis.
Without encryption, the data contained on these wages slips can be read by other network users. However, with
SSL/TLS, anyone trying to capture the data will see a confusing page of code and not the actual wage slip.
Benefits of Using SSL/TLS
Related Information
Related Information
• Introduction to SSL/TLS
106
Configure a certificate on your machine using Web Based Management before you use SSL/TLS communication.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. Go to the navigation menu, and then click Network > Network > Protocol.
5. Click HTTP Server Settings.
6. Select the certificate you want to configure from the Select the Certificate drop-down list.
7. Click Submit.
8. Click Yes to restart your print server.
Configure a Certificate for SSL/TLS and Available Protocols
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as
"SharedPrinter" instead of the IP address.
For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
For example:
https://brn123456abcdef
The NetBIOS name can be found in the Network Configuration Report.
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
Related Information
Related Information
• Manage Your Network Machine Securely Using SSL/TLS
Related Topics:
• Access Web Based Management
• Print Documents Securely Using SSL/TLS
107
To manage your network machine securely, you must use management utilities with security protocols.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. You can now access the machine using HTTPS.
Access Web Based Management Using SSL/TLS
• To use HTTPS protocol, HTTPS must be enabled on your machine. The HTTPS protocol is enabled by
default.
• You can change the HTTPS protocol settings using the Web Based Management screen.
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Related Information
Related Information
• Manage Your Network Machine Securely Using SSL/TLS
Related Topics:
• Access Web Based Management
108
1. Right-click the Microsoft Edge icon, and then click Run as administrator.
If the User Account Control screen appears, click Yes.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If your connection is not private, click the Advanced button, and then continue to the web page.
4. If required, type the password in the Login field, and then click Login.
5. Go to the navigation menu, and then click Network > Security > Certificate.
6. Click Export.
7. To encrypt the output file, type a password in the Enter password field. If the Enter password field is blank,
your output file will not be encrypted.
8. Type the password again in the Retype password field, and then click Submit.
9. Click the downloaded file to open.
10. When the Certificate Import Wizard appears, click Next.
11. Select Place all certificates in the following store, and then click Browse….
12. Select Trusted Root Certification Authorities, and then click OK.
13. Click Next.
14. Click Finish.
15. Click Yes, if the fingerprint (thumbprint) is correct.
16. Click OK.
Install the Self-signed Certificate for Windows Users as Administrators
• The following steps are for Microsoft Edge. If you use another web browser, refer to your web browser's
documentation or online help for instructions on how to install certificates.
• Make sure you have created your self-signed certificate using Web Based Management.
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as
"SharedPrinter" instead of the IP address.
For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
For example:
https://brn123456abcdef
The NetBIOS name can be found in the Network Configuration Report.
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
Related Information
Related Information
• Manage Your Network Machine Securely Using SSL/TLS
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To print documents securely with IPP protocol, use the IPPS protocol.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. Go to the navigation menu, and then click Network > Network > Protocol.
5. Make sure the IPP checkbox is selected.
6. Click HTTP Server Settings.
7. Select the HTTPS (Port 443) checkbox in the IPP, and then click Submit.
8. Restart your machine to activate the configuration.
Communication using IPPS cannot prevent unauthorized access to the print server.
Print Documents Using SSL/TLS
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as
"SharedPrinter" instead of the IP address.
For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
For example:
https://brn123456abcdef
The NetBIOS name can be found in the Network Configuration Report.
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
If the IPP checkbox is not selected, select the IPP checkbox, and then click Submit.
Restart your machine to activate the configuration.
After the machine restarts, return to the machine's web page, type the password, go to the navigation menu,
and then click Network > Network > Protocol.
Related Information
Related Information
• Print Documents Securely Using SSL/TLS
Related Topics:
• Access Web Based Management
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The Simple Network Management Protocol version 3 (SNMPv3) provides user authentication and data encryption
to manage network devices securely.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. Go to the navigation menu, and then click Network > Network > Protocol.
5. Make sure the SNMP setting is enabled, and then click Advanced Settings.
6. Configure the SNMP settings. There are three options for SNMP Mode of Operation.
7. Click Submit.
Manage Your Network Machine Securely Using SNMPv3
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
Option Description
SNMP v1/v2c read-write access The print server uses version 1 and version 2c of the SNMP protocol.
You can use all Brother applications in this mode. However, it is not
secure since it will not authenticate the user, and data will not be
encrypted.
SNMPv3 read-write access and v1/
v2c read-only access
The print server uses the read-write access of version 3 and the read-
only access of version 1 and version 2c of the SNMP protocol.
SNMPv3 read-write access The print server uses version 3 of the SNMP protocol. If you want to
manage the print server securely, use this mode.
Related Information
Related Information
• Use SNMPv3
Related Topics:
• Access Web Based Management
When you use SNMPv3 read-write access and v1/v2c read-
only access mode, some Brother applications that access the
print server do not work correctly since they authorize the read-
only access of version 1 and version 2c. If you want to use all
applications, we recommend using the SNMP v1/v2c read-write
access mode.
When you use the SNMPv3 read-write access mode, note the
following:
• You can use only Web Based Management to manage the
print server
• All applications that use SNMPv1/v2c will be restricted. To
allow the use of SNMPv1/v2c applications, use the SNMPv3
read-write access and v1/v2c read-only access or SNMP
v1/v2c read-write access mode.
114
IPsec (Internet Protocol Security) is a security protocol that uses an optional Internet Protocol function to prevent
data manipulation and ensure the confidentiality of data transmitted as IP packets. IPsec encrypts data carried over
the network, such as print data sent from computers to a printer. Because the data is encrypted at the network layer,
applications that employ a higher-level protocol use IPsec even if the user is not aware of its use.
IPsec supports the following functions:
• IPsec transmissions
According to the IPsec setting conditions, the network-connected computer sends data to and receives data
from the specified device using IPsec. When the devices start communicating using IPsec, keys are exchanged
using Internet Key Exchange (IKE) first, and then the encrypted data is transmitted using the keys.
In addition, IPsec has two operation modes: the Transport mode and Tunnel mode. The Transport mode is used
mainly for communication between devices and the Tunnel mode is used in environments such as a Virtual
Private Network (VPN).
• IPsec settings
The settings that are necessary for connections using IPsec. These settings can be configured using Web
Based Management.
Introduction to IPsec
For IPsec transmissions, the following conditions are necessary:
- A computer that can communicate using IPsec is connected to the network.
- Your machine is configured for IPsec communication.
- The computer connected to your machine is configured for IPsec connections.
To configure the IPsec settings, you must use the browser on a computer that is connected to the network.
Related Information
Related Information
• Use IPsec
115
The IPsec connection conditions comprise two Template types: Address and IPsec. You can configure up to 10
connection conditions.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. Go to the navigation menu, and then click Network > Security > IPsec.
5. Configure the settings.
6. Click Submit.
If the machine must be restarted to register the new settings, the restart confirmation screen will appear.
If there is a blank item in the template you enabled in the Rules table, an error message appears. Confirm your
choices and click Submit again.
Configure IPsec Using Web Based Management
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
Option Description
Status Enable or disable IPsec.
Negotiation Mode Select Negotiation Mode for IKE Phase 1. IKE is a protocol that is used to
exchange encryption keys in order to carry out encrypted communication
using IPsec.
In Main mode, the processing speed is slow, but the security is high.
In Aggressive mode, the processing speed is faster than Main mode, but the
security is lower.
All Non-IPsec Traffic Select the action to be taken for non-IPsec packets.
When using Web Services, you must select Allow for All Non-IPsec Traffic.
If you select Drop, Web Services cannot be used.
Broadcast/Multicast Bypass Select Enabled or Disabled.
Protocol Bypass Select the checkbox for the option or options you want.
Rules Select the Enabled checkbox to activate the template. When you select
multiple checkboxes, the lower numbered checkboxes have priority if the
settings for the selected checkboxes conflict.
Click on the corresponding drop-down list to select the Address Template
that is used for the IPsec connection conditions. To add an Address
Template, click Add Template.
Click on the corresponding drop-down list to select the IPsec Template that
is used for the IPsec connection conditions. To add an IPsec Template, click
Add Template.
Related Information
Related Information
• Use IPsec
Related Topics:
• Access Web Based Management
• Configure Certificates for Device Security
116
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. Go to the navigation menu, and then click Network > Security > IPsec Address Template.
5. Click the Delete button to delete an Address Template. When an Address Template is in use, it cannot be
deleted.
6. Click the Address Template that you want to create. The IPsec Address Template appears.
7. Configure the settings.
8. Click Submit.
Configure an IPsec Address Template Using Web Based Management
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
Option Description
Template Name Type a name for the template (up to 16 characters).
Local IP Address • IP Address
Specify the IP address. Select ALL IPv4 Address, ALL IPv6 Address,
ALL Link Local IPv6, or Custom from the drop-down list.
If you select Custom from the drop-down list, type the IP address (IPv4
or IPv6) in the text box.
• IP Address Range
Type the starting and ending IP addresses for the IP address range in the
text boxes. If the starting and ending IP addresses are not standardized
to IPv4 or IPv6, or the ending IP address is smaller than the starting
address, an error will occur.
• IP Address / Prefix
Specify the IP address using CIDR notation.
For example: 192.168.1.1/24
Because the prefix is specified in the form of a 24-bit subnet mask
(255.255.255.0) for 192.168.1.1, the addresses 192.168.1.xxx are valid.
Remote IP Address • Any
If you select Any, all IP addresses are enabled.
•IP Address
Type the specified IP address (IPv4 or IPv6) in the text box.
• IP Address Range
Type the starting and ending IP addresses for the IP address range. If the
starting and ending IP addresses are not standardized to IPv4 or IPv6, or
the ending IP address is smaller than the starting address, an error will
occur.
• IP Address / Prefix
Specify the IP address using CIDR notation.
For example: 192.168.1.1/24
Because the prefix is specified in the form of a 24-bit subnet mask
(255.255.255.0) for 192.168.1.1, the addresses 192.168.1.xxx are valid.
When you change the settings for the template currently in use, restart your machine to active the
configuration.
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1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. Go to the navigation menu, and then click Network > Security > IPsec Template.
5. Click the Delete button to delete an IPsec Template. When an IPsec Template is in use, it cannot be deleted.
6. Click IPsec Template that you want to create. The IPsec Template screen appears. The configuration fields
differ based on the Use Prefixed Template and Internet Key Exchange (IKE) you select.
7. In the Template Name field, type a name for the template (up to 16 characters).
8. If you selected Custom in the Use Prefixed Template drop-down list, select the Internet Key Exchange (IKE)
options, and then change the settings if needed.
9. Click Submit.
Configure an IPsec Template Using Web Based Management
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
Related Information
Related Information
• Use IPsec
• IKEv1 Settings for an IPsec Template
• IKEv2 Settings for an IPsec Template
• Manual Settings for an IPsec Template
Related Topics:
• Access Web Based Management
119
IKEv1 Settings for an IPsec Template
Option Description
Template Name Type a name for the template (up to 16 characters).
Use Prefixed Template Select Custom, IKEv1 High Security or IKEv1 Medium Security. The
setting items are different depending on the selected template.
Internet Key Exchange (IKE) IKE is a communication protocol that is used to exchange encryption keys in
order to carry out encrypted communication using IPsec. To carry out
encrypted communication for that time only, the encryption algorithm that is
necessary for IPsec is determined and the encryption keys are shared. For
IKE, the encryption keys are exchanged using the Diffie-Hellman key
exchange method, and encrypted communication that is limited to IKE is
carried out.
If you selected Custom in Use Prefixed Template, select IKEv1.
Authentication Type • Diffie-Hellman Group
This key exchange method allows secret keys to be securely exchanged
over an unprotected network. The Diffie-Hellman key exchange method
uses a discrete logarithm problem, not the secret key, to send and
receive open information that was generated using a random number and
the secret key.
Select Group1, Group2, Group5, or Group14.
• Encryption
Select DES, 3DES, AES-CBC 128, or AES-CBC 256.
• Hash
Select MD5, SHA1, SHA256, SHA384 or SHA512.
• SA Lifetime
Specify the IKE SA lifetime.
Type the time (seconds) and number of kilobytes (KByte).
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Encapsulating Security • Protocol
Select ESP, AH, or AH+ESP.
• Encryption
Select DES, 3DES, AES-CBC 128, or AES-CBC 256.
• Hash
Select None, MD5, SHA1, SHA256, SHA384 or SHA512.
• SA Lifetime
Specify the IKE SA lifetime.
Type the time (seconds) and number of kilobytes (KByte).
• Encapsulation Mode
Select Transport or Tunnel.
• Remote Router IP-Address
Type the IP address (IPv4 or IPv6) of the remote router. Enter this
information only when the Tunnel mode is selected.
Perfect Forward Secrecy (PFS) PFS does not derive keys from previous keys that were used to encrypt
messages. In addition, if a key that is used to encrypt a message was derived
from a parent key, that parent key is not used to derive other keys. Therefore,
even if a key is compromised, the damage will be limited only to the
messages that were encrypted using that key.
Select Enabled or Disabled.
Authentication Method Select the authentication method. Select Pre-Shared Key or Certificates.
Option Description
- ESP is a protocol for carrying out encrypted communication using
IPsec. ESP encrypts the payload (communicated contents) and
adds additional information. The IP packet comprises the header
and the encrypted payload, which follows the header. In addition
to the encrypted data, the IP packet also includes information
regarding the encryption method and encryption key, the
authentication data, and so on.
- AH is part of the IPsec protocol that authenticates the sender and
prevents manipulation (ensures the completeness) of the data. In
the IP packet, the data is inserted immediately after the header. In
addition, the packets include hash values, which are calculated
using an equation from the communicated contents, secret key,
and so on, in order to prevent the falsification of the sender and
manipulation of the data. Unlike ESP, the communicated contents
are not encrypted, and the data is sent and received as plain text.
SA (Security Association) is an encrypted communication method
using IPsec or IPv6 that exchanges and shares information, such as
the encryption method and encryption key, in order to establish a
secure communication channel before communication begins. SA
may also refer to a virtual encrypted communication channel that has
been established. The SA used for IPsec establishes the encryption
method, exchanges the keys, and carries out mutual authentication
according to the IKE (Internet Key Exchange) standard procedure. In
addition, the SA is updated periodically.
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Pre-Shared Key When encrypting communication, the encryption key is exchanged and
shared beforehand using another channel.
If you selected Pre-Shared Key for the Authentication Method, type the
Pre-Shared Key (up to 32 characters).
• Local/ID Type/ID
Select the sender's ID type, and then type the ID.
Select IPv4 Address, IPv6 Address, FQDN, E-mail Address, or
Certificate for the type.
If you select Certificate, type the common name of the certificate in the
ID field.
• Remote/ID Type/ID
Select the recipient's ID type, and then type the ID.
Select IPv4 Address, IPv6 Address, FQDN, E-mail Address, or
Certificate for the type.
If you select Certificate, type the common name of the certificate in the
ID field.
Certificate If you selected Certificates for Authentication Method, select the
certificate.
Related Information
Related Information
• Configure an IPsec Template Using Web Based Management
Option Description
You can select only the certificates that were created using the
Certificate page of Web Based Management's Security configuration
screen.
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IKEv2 Settings for an IPsec Template
Option Description
Template Name Type a name for the template (up to 16 characters).
Use Prefixed Template Select Custom, IKEv2 High Security, or IKEv2 Medium Security. The
setting items are different depending on the selected template.
Internet Key Exchange (IKE) IKE is a communication protocol that is used to exchange encryption keys in
order to carry out encrypted communication using IPsec. To carry out
encrypted communication for that time only, the encryption algorithm that is
necessary for IPsec is determined and the encryption keys are shared. For
IKE, the encryption keys are exchanged using the Diffie-Hellman key
exchange method, and encrypted communication that is limited to IKE is
carried out.
If you selected Custom in Use Prefixed Template, select IKEv2.
Authentication Type • Diffie-Hellman Group
This key exchange method allows secret keys to be securely exchanged
over an unprotected network. The Diffie-Hellman key exchange method
uses a discrete logarithm problem, not the secret key, to send and
receive open information that was generated using a random number and
the secret key.
Select Group1, Group2, Group5, or Group14.
• Encryption
Select DES, 3DES, AES-CBC 128, or AES-CBC 256.
• Hash
Select MD5, SHA1, SHA256, SHA384 or SHA512.
• SA Lifetime
Specify the IKE SA lifetime.
Type the time (seconds) and number of kilobytes (KByte).
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Encapsulating Security • Protocol
Select ESP.
• Encryption
Select DES, 3DES, AES-CBC 128, or AES-CBC 256.
• Hash
Select MD5, SHA1, SHA256, SHA384, or SHA512.
• SA Lifetime
Specify the IKE SA lifetime.
Type the time (seconds) and number of kilobytes (KByte).
• Encapsulation Mode
Select Transport or Tunnel.
• Remote Router IP-Address
Type the IP address (IPv4 or IPv6) of the remote router. Enter this
information only when the Tunnel mode is selected.
Perfect Forward Secrecy (PFS) PFS does not derive keys from previous keys that were used to encrypt
messages. In addition, if a key that is used to encrypt a message was derived
from a parent key, that parent key is not used to derive other keys. Therefore,
even if a key is compromised, the damage will be limited only to the
messages that were encrypted using that key.
Select Enabled or Disabled.
Authentication Method Select the authentication method. Select Pre-Shared Key, Certificates, EAP
- MD5, or EAP - MS-CHAPv2.
Option Description
ESP is a protocol for carrying out encrypted communication using
IPsec. ESP encrypts the payload (communicated contents) and adds
additional information. The IP packet comprises the header and the
encrypted payload, which follows the header. In addition to the
encrypted data, the IP packet also includes information regarding the
encryption method and encryption key, the authentication data, and
so on.
SA (Security Association) is an encrypted communication method
using IPsec or IPv6 that exchanges and shares information, such as
the encryption method and encryption key, in order to establish a
secure communication channel before communication begins. SA
may also refer to a virtual encrypted communication channel that has
been established. The SA used for IPsec establishes the encryption
method, exchanges the keys, and carries out mutual authentication
according to the IKE (Internet Key Exchange) standard procedure. In
addition, the SA is updated periodically.
EAP is an authentication protocol that is an extension of PPP. By
using EAP with IEEE802.1x, a different key is used for user
authentication during each session.
The following settings are necessary only when EAP - MD5 or EAP -
MS-CHAPv2 is selected in Authentication Method:
• Mode
Select Server-Mode or Client-Mode.
• Certificate
Select the certificate.
• User Name
Type the user name (up to 32 characters).
• Password
Type the password (up to 32 characters). The password must be
entered two times for confirmation.
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Pre-Shared Key When encrypting communication, the encryption key is exchanged and
shared beforehand using another channel.
If you selected Pre-Shared Key for the Authentication Method, type the
Pre-Shared Key (up to 32 characters).
• Local/ID Type/ID
Select the sender's ID type, and then type the ID.
Select IPv4 Address, IPv6 Address, FQDN, E-mail Address, or
Certificate for the type.
If you select Certificate, type the common name of the certificate in the
ID field.
• Remote/ID Type/ID
Select the recipient's ID type, and then type the ID.
Select IPv4 Address, IPv6 Address, FQDN, E-mail Address, or
Certificate for the type.
If you select Certificate, type the common name of the certificate in the
ID field.
Certificate If you selected Certificates for Authentication Method, select the
certificate.
Related Information
Related Information
• Configure an IPsec Template Using Web Based Management
Option Description
You can select only the certificates that were created using the
Certificate page of Web Based Management's Security configuration
screen.
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Manual Settings for an IPsec Template
Option Description
Template Name Type a name for the template (up to 16 characters).
Use Prefixed Template Select Custom.
Internet Key Exchange (IKE) IKE is a communication protocol that is used to exchange encryption keys in
order to carry out encrypted communication using IPsec. To carry out
encrypted communication for that time only, the encryption algorithm that is
necessary for IPsec is determined and the encryption keys are shared. For
IKE, the encryption keys are exchanged using the Diffie-Hellman key
exchange method, and encrypted communication that is limited to IKE is
carried out.
Select Manual.
Authentication Key (ESP, AH) Type the In/Out values.
These settings are necessary when Custom is selected for Use Prefixed
Template, Manual is selected for Internet Key Exchange (IKE), and a
setting other than None is selected for Hash for Encapsulating Security
section.
Code key (ESP) Type the In/Out values.
These settings are necessary when Custom is selected in Use Prefixed
Template, Manual is selected in Internet Key Exchange (IKE), and ESP is
selected in Protocol in Encapsulating Security.
SPI These parameters are used to identify security information. Generally, a host
has multiple Security Associations (SAs) for several types of IPsec
communication. Therefore, it is necessary to identify the applicable SA when
an IPsec packet is received. The SPI parameter, which identifies the SA, is
included in the Authentication Header (AH) and Encapsulating Security
Payload (ESP) header.
These settings are necessary when Custom is selected for Use Prefixed
Template, and Manual is selected for Internet Key Exchange (IKE).
Enter the In/Out values. (3-10 characters)
The number of characters you can set differs depending on the setting
you chose for Hash in the Encapsulating Security section.
If the length of the specified authentication key is different than the
selected hash algorithm, an error will occur.
• MD5: 128 bits (16 bytes)
• SHA1: 160 bits (20 bytes)
• SHA256: 256 bits (32 bytes)
• SHA384: 384 bits (48 bytes)
• SHA512: 512 bits (64 bytes)
When you specify the key in ASCII Code, enclose the characters in
double quotation marks (").
The number of characters you can set differs depending on the setting
you chose for Encryption in the Encapsulating Security section.
If the length of the specified code key is different than the selected
encryption algorithm, an error will occur.
• DES: 64 bits (8 bytes)
• 3DES: 192 bits (24 bytes)
• AES-CBC 128: 128 bits (16 bytes)
• AES-CBC 256: 256 bits (32 bytes)
When you specify the key in ASCII Code, enclose the characters in
double quotation marks (").
126
Encapsulating Security • Protocol
Select ESP or AH.
• Encryption
Select DES, 3DES, AES-CBC 128, or AES-CBC 256.
• Hash
Select None, MD5, SHA1, SHA256, SHA384, or SHA512. None can be
selected only when ESP is selected in Protocol.
• SA Lifetime
Specify the IKE SA lifetime.
Type the time (seconds) and number of kilobytes (KByte).
• Encapsulation Mode
Select Transport or Tunnel.
• Remote Router IP-Address
Type the IP address (IPv4 or IPv6) of the remote router. Enter this
information only when the Tunnel mode is selected.
Related Information
Related Information
• Configure an IPsec Template Using Web Based Management
Option Description
• ESP is a protocol for carrying out encrypted communication using
IPsec. ESP encrypts the payload (communicated contents) and
adds additional information. The IP packet comprises the header
and the encrypted payload, which follows the header. In addition
to the encrypted data, the IP packet also includes information
regarding the encryption method and encryption key, the
authentication data, and so on.
• AH is part of the IPsec protocol that authenticates the sender and
prevents manipulation of the data (ensures the completeness of
the data). In the IP packet, the data is inserted immediately after
the header. In addition, the packets include hash values, which are
calculated using an equation from the communicated contents,
secret key, and so on, in order to prevent the falsification of the
sender and manipulation of the data. Unlike ESP, the
communicated contents are not encrypted, and the data is sent
and received as plain text.
SA (Security Association) is an encrypted communication method
using IPsec or IPv6 that exchanges and shares information, such as
the encryption method and encryption key, in order to establish a
secure communication channel before communication begins. SA
may also refer to a virtual encrypted communication channel that has
been established. The SA used for IPsec establishes the encryption
method, exchanges the keys, and carries out mutual authentication
according to the IKE (Internet Key Exchange) standard procedure. In
addition, the SA is updated periodically.
128
IEEE 802.1x is an IEEE standard for wired and wireless networks that limits access from unauthorized network
devices. Your Brother machine (supplicant) sends an authentication request to a RADIUS server (Authentication
server) through your access point or HUB. After your request has been verified by the RADIUS server, your
machine can access the network.
What Is IEEE 802.1x Authentication?
Related Information
Related Information
• Use IEEE 802.1x Authentication for a Wired or a Wireless Network
129
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. Go to the navigation menu, and then click Network.
5. Do one of the following:
• For the wired network
Click Wired > Wired 802.1x Authentication.
• For the wireless network
Click Wireless > Wireless (Enterprise).
6. Configure the IEEE 802.1x authentication settings.
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network
Using Web Based Management (Web Browser)
• If you configure your machine using EAP-TLS authentication, you must install the client certificate issued by
a CA before you start configuration. Contact your network administrator about the client certificate. If you
have installed more than one certificate, we recommend writing down the certificate name you want to use.
• Before you verify the server certificate, you must import the CA certificate issued by the CA that signed the
server certificate. Contact your network administrator or your Internet Service Provider (ISP) to confirm
whether a CA certificate import is necessary.
You can also configure IEEE 802.1x authentication using Wireless setup wizard from the control panel
(Wireless network).
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as
"SharedPrinter" instead of the IP address.
For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
For example:
https://brn123456abcdef
The NetBIOS name can be found in the Network Configuration Report.
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
• To enable IEEE 802.1x authentication for wired networks, select Enabled for Wired 802.1x status on the
Wired 802.1x Authentication page.
• If you are using EAP-TLS authentication, you must select the client certificate installed (shown with
certificate name) for verification from the Client Certificate drop-down list.
• If you select EAP-FAST, PEAP, EAP-TTLS, or EAP-TLS authentication, select the verification method
from the Server Certificate Verification drop-down list. Verify the server certificate using the CA
certificate, imported to the machine in advance, issued by the CA that signed the server certificate.
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Select one of the following verification methods from the Server Certificate Verification drop-down list:
7. When finished with configuration, click Submit.
For wired networks: After configuring, connect your machine to the IEEE 802.1x supported network. After a few
minutes, print the Network Configuration Report to check the <Wired IEEE 802.1x> status.
Option Description
No Verification The server certificate can always be trusted. The verification is not
performed.
CA Cert. The verification method to check the CA reliability of the server
certificate, using the CA certificate issued by the CA that signed the
server certificate.
CA Cert. + ServerID
The verification method to check the common name
1
value of the server
certificate, in addition to the CA reliability of the server certificate.
Option Description
Success The wired IEEE 802.1x function is enabled and the authentication was
successful.
Failed The wired IEEE 802.1x function is enabled; however, the authentication
failed.
Off The wired IEEE 802.1x function is not available.
Related Information
Related Information
• Use IEEE 802.1x Authentication for a Wired or a Wireless Network
Related Topics:
• Print the Network Configuration Report
• Print the WLAN Report
• Access Web Based Management
• Configure Certificates for Device Security
• Supported Security Certificate Features
1 The common name verification compares the common name of the server certificate to the character string configured for the Server ID.
Before you use this method, contact your system administrator about the server certificate's common name and then configure Server ID.
131
EAP-FAST
Extensible Authentication Protocol-Flexible Authentication via Secured Tunneling (EAP-FAST) has been
developed by Cisco Systems, Inc., which uses a user ID and password for authentication, and symmetric key
algorithms to achieve a tunneled authentication process.
The Brother machine supports the following inner authentication methods:
• EAP-FAST/NONE
• EAP-FAST/MS-CHAPv2
• EAP-FAST/GTC
EAP-MD5 (Wired network)
Extensible Authentication Protocol-Message Digest Algorithm 5 (EAP-MD5) uses a user ID and password for
challenge-response authentication.
PEAP
Protected Extensible Authentication Protocol (PEAP) is a version of EAP method developed by Cisco Systems,
Inc., Microsoft Corporation and RSA Security. PEAP creates an encrypted Secure Sockets Layer (SSL)/
Transport Layer Security (TLS) tunnel between a client and an authentication server, for sending a user ID and
password. PEAP provides mutual authentication between the server and the client.
The Brother machine supports the following inner authentications:
• PEAP/MS-CHAPv2
• PEAP/GTC
EAP-TTLS
Extensible Authentication Protocol-Tunneled Transport Layer Security (EAP-TTLS) has been developed by
Funk Software and Certicom. EAP-TTLS creates a similar encrypted SSL tunnel to PEAP, between a client and
an authentication server, for sending a user ID and password. EAP-TTLS provides mutual authentication
between the server and the client.
The Brother machine supports the following inner authentications:
• EAP-TTLS/CHAP
• EAP-TTLS/MS-CHAP
• EAP-TTLS/MS-CHAPv2
• EAP-TTLS/PAP
EAP-TLS
Extensible Authentication Protocol-Transport Layer Security (EAP-TLS) requires digital certificate
authentication both at a client and an authentication server.
IEEE 802.1x Authentication Methods
Related Information
Related Information
• Use IEEE 802.1x Authentication for a Wired or a Wireless Network
133
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. Go to the navigation menu, and then click Network > Network > Protocol.
5. In the SMTP Client field, click Advanced Settings and make sure the status of SMTP Client is Enabled.
6. Configure the SMTP Client settings.
• Confirm that the email settings are correct after configuration by sending a test email.
• If you do not know the SMTP server settings, contact your network administrator or Internet Service
Provider (ISP).
7. When finished, click Submit.
The Test Send E-mail Configuration dialog box appears.
8. Follow the instructions in the dialog box to test the current settings.
Configure Email Sending Using Web Based Management
We recommend using Web Based Management to configure secured email sending with user authentication, or
email sending using SSL/TLS.
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
Related Information
Related Information
• Send an Email Securely
Related Topics:
• Access Web Based Management
134
Your machine supports the SMTP-AUTH method to send email via an email server that requires user
authentication. This method prevents unauthorized users from accessing the email server.
You can use the SMTP-AUTH method for email notification and email reports (available for certain models).
Email Server Settings
You must configure your machine's SMTP authentication method to match the method used by your email server.
For details about your email server settings, contact your network administrator or Internet Service Provider (ISP).
Send an Email with User Authentication
We recommend using Web Based Management to configure the SMTP authentication.
To enable SMTP server authentication: in the Web Based Management SMTP Client screen, under Server
Authentication Method, you must select SMTP-AUTH.
Related Information
Related Information
• Send an Email Securely
135
Your machine supports SSL/TLS communication methods. To use an email server that is using SSL/TLS
communication, you must configure the following settings.
Verify Server Certificate
Under SSL/TLS, if you choose SSL or TLS, the Verify Server Certificate checkbox will be selected automatically.
Port Number
If you select SSL, or TLS, the Port value will be changed to match the protocol. To change the port number
manually, type the port number after you select SSL/TLS settings.
You must configure your machine's communication method to match the method used by your email server. For
details about your email server settings, contact your network administrator or your ISP.
In most cases, the secured webmail services require the following settings:
Send an Email Securely Using SSL/TLS
We recommend using Web Based Management to configure SSL/TLS.
• Before you verify the server certificate, you must import the CA certificate issued by the CA that signed
the server certificate. Contact your network administrator or your Internet Service Provider (ISP) to confirm
if importing a CA certificate is necessary.
• If you do not need to verify the server certificate, clear the Verify Server Certificate checkbox.
SMTP Port 25
Server Authentication Method SMTP-AUTH
SSL/TLS TLS
Related Information
Related Information
• Send an Email Securely
Related Topics:
• Configure Certificates for Device Security
• Use SSL/TLS
138
Use Brother Artspira to print from your mobile device.
• For Android™ devices:
Brother Artspira allows you to use your Brother machine's features directly from your Android™ device.
Download and install Brother Artspira from Google Play™.
• For all iOS supported devices including iPhone:
Brother Artspira allows you to use your Brother machine's features directly from your iOS device.
Download and install Brother Artspira from the App Store.
1. Visit https://s.brother/snjumq3332/
to download and install Brother Artspira to your mobile device.
Brother Artspira Overview
Related Information
Related Information
• Mobile Connect
139
1. Tap the Artspira icon on your mobile device to open the app, and then log in.
2. Tap in the upper right corner of the Artspira home screen.
3. Tap Register under Creative Printer.
4. Tap Wireless LAN Guidance and follow the on-screen instructions to set up your machine's wireless network
connection.
When the connection succeeds, Artspira will search for connectible printers.
5. Select your machine's model name from the list that appears. When your mobile device and machine are
connected, a check mark appears next to the printer in the list.
Connect Your Mobile Device to Your Machine Using Brother Artspira
Related Information
Related Information
• Mobile Connect
140
1. Make sure your machine is turned on.
Make sure you have loaded the correct paper in the paper tray and changed the paper settings for the paper
tray you are using.
2. Tap the Artspira icon on your mobile device to open the app, and then log in.
3. Select a printing design from Home screen.
4. Tap Create and edit the data if necessary, and then tap Done.
5. Make sure your Brother Sublimation Printer is selected. If your machine is not selected, tap Printer.
A list of available machines appears.
6. Tap your machine's name in the list.
7. Tap Print settings to set the print settings.
8. Tap Print.
Print a Design Using Brother Artspira
To save the edited data, tap Save. Data saved on the server can be retrieved by tapping (My
Creations).
Printed images will automatically be mirrored, or reversed horizontally from left to right. You can change the
settings on the Print settings menu.
Related Information
Related Information
• Brother Artspira
141
1. Make sure your machine is turned on.
Make sure you have loaded the correct paper in the paper tray and changed the paper settings for the paper
tray you are using.
2. Tap the Artspira icon on your mobile device to open the app, and then log in.
3. Tap (New) at the bottom of the Home screen.
4. Tap the Printing tab and select the editing menu.
5. Edit the data if necessary, and then tap Done.
6. Make sure your machine is selected. If your Brother Sublimation Printer is not selected, tap Printer.
A list of available machines appears.
7. Tap your machine's name in the list.
8. Tap Print settings to set the print settings.
9. Tap Print.
Print an Image Saved On Your Mobile Device Using Brother Artspira
To save the edited data, tap Save. Data saved on the server can be retrieved by tapping (My
Creations).
Printed images will automatically be mirrored, or reversed horizontally from left to right. You can change the
settings on the Print settings menu.
Related Information
Related Information
• Brother Artspira
143
AirPrint is a printing solution for Apple operating systems that allows
you to wirelessly print photos, email, web pages and documents from
your iPad, iPhone, iPod touch and Mac computer without the need to
install a driver.
For more information, visit Apple’s website.
Use of the Works with Apple badge means that an accessory has been
designed to work specifically with the technology identified in the badge
and has been certified by the developer to meet Apple performance
standards.
AirPrint Overview
Related Information
Related Information
• AirPrint
144
1. Do one of the following:
• macOS v13
Select System Settings from the Apple menu.
• macOS v12 and macOS v11
Select System Preferences from the Apple menu.
2. Select Printers & Scanners.
3. Do one of the following:
• macOS v13
Click Add Printer, Scanner, or Fax….
• macOS v12 and macOS v11
Click the + icon below the Printers pane on the left.
The Add Printer screen appears.
4. Do one of the following:
• macOS v13 and macOS v12
Select your machine, and then select your model's name from the Use pop-up menu.
• macOS v11
Select your machine, and then select AirPrint from the Use pop-up menu.
5. Click Add.
Before Using AirPrint (macOS)
Before printing using macOS, add your machine to the printer list on your Mac computer.
Related Information
Related Information
• AirPrint
146
1. Make sure your machine is turned on.
Make sure you have loaded the correct paper in the paper tray and change the paper settings for the paper tray
on your machine.
2. Use Safari to open the page that you want to print.
3. Tap or .
4. Tap Print.
5. Make sure your machine is selected.
6. If a different machine (or no printer) is selected, tap Printer.
A list of available machines appears.
7. Tap your machine's name in the list.
8. Select the options you want, such as the number of pages to print and 2-sided printing (if supported by your
machine).
9. Tap Print.
Print from iPad, iPhone, or iPod touch
The procedure used to print may vary by application. Safari is used in the example below.
Related Information
Related Information
• Print Using AirPrint
147
1. Make sure your machine is turned on.
2. Load the paper in the paper tray and change the paper tray settings on your machine.
3. On your Mac computer, use Safari to open the page that you want to print.
4. Click the File menu, and then select Print.
5. Make sure your machine is selected. If a different machine (or no printer) is selected, click the Printer pop-up
menu, and then select your machine.
6. Select the desired options, such as the number of pages to print and 2-sided printing (if supported by your
machine).
7. Click Print.
Print Using AirPrint (macOS)
The procedure used to print may vary by application. Safari is used in the example below. Before printing, make
sure your machine is in the printer list on your Mac computer.
Related Information
Related Information
• Print Using AirPrint
Related Topics:
• Before Using AirPrint (macOS)
148
If you think there is a problem with your machine, first check each of the items below, then try to identify the problem,
and follow our troubleshooting tips.
You can correct most problems yourself. If you need additional help, visit https://s.brother/cf2ab/
for the latest FAQs
& Troubleshooting tips:
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's protective parts have been removed.
• The ink cartridges are installed correctly.
• The Top Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless connection is
set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link indicator is blinking.
• The machine's LCD is displaying messages.
If you did not solve the problem with the checks, identify the problem and then see Related Information.
Troubleshooting
CAUTION
• Black Sublimation Ink may cause an allergic reaction.
• Wear a protective gloves when there is a possibility of touching the ink, such as when replacing the ink
cartridges or clearing paper jams.
• If the ink accidentally gets on your skin, wash immediately with soap and cold water. If skin irritation or
rash occurs, seek medical attention immediately.
Related Information
Related Information
• Error and Maintenance Messages
• Printer Jam or Paper Jam
• If You Are Having Difficulty with Your Machine
• Check the Machine Information
• Reset Your Machine
Related Topics:
• Paper Handling and Printing Problems
• Other Problems
• Network Problems
• AirPrint Problems
• Artspira Problems
149
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's
FAQs & Troubleshooting page at https://s.brother/cf2ab/
.
Error and Maintenance Messages
Related Information references are at the bottom of this page.
Error Message Cause Action
Cannot Clean XX
Cannot Initialize XX
Cannot Print XX
The machine has a mechanical problem.
-OR-
A foreign object, such as a paper clip or a
piece of ripped paper, is in the machine.
Open the top cover and remove any
foreign objects and paper scraps from
inside the machine. If the error message
continues, disconnect the machine from
the power for several minutes, and then
reconnect it.
See Related Information: Paper is
Jammed Inside and in the Front of the
Machine (Jam Inside/ Front).
Cannot Detect An ink cartridge is not installed correctly. Take out the new ink cartridge and
reinstall it slowly and firmly until it locks
into place.
See Related Information: Replace the Ink
Cartridges.
The wrong Brother model ink cartridge
was installed.
Check the model numbers of the ink
cartridges and install the correct ink
cartridges.
Connection Error Other devices are trying to connect to the
Wi-Fi Direct network at the same time.
Make sure there are no other devices
trying to connect to the Wi-Fi Direct
network, and then try to configure the Wi-
Fi Direct settings again.
Connection Failed The Brother machine and your mobile
device cannot communicate during the
Wi-Fi Direct network configuration.
• Move the mobile device closer to your
Brother machine.
• Move your Brother machine and the
mobile device to an obstruction-free
area.
• If you are using the PIN Method of
WPS, make sure you have entered
the correct PIN.
Cover is Open. The top cover is not locked in the closed
position.
Lift the top cover and then close it again.
Make sure the interface cable (if used)
has been guided correctly through the
cable channel and out the back of the
machine.
The ink cartridge cover is not locked in the
closed position.
Firmly close the ink cartridge cover until it
locks into place.
Data Remaining in
Memory
Print data is left in the machine's memory.
Press . The machine will cancel the job
and clear it from the memory. Try to print
again.
High Temperature The room temperature is too high. After cooling the room, allow the machine
to cool down to room temperature. Try
again when the machine has cooled
down.
150
Ink Absorber NearFull The ink absorber box is nearly full. The ink absorber box must be replaced
soon. Call Brother Customer Service or a
Brother Authorized Service Center to
have your machine serviced.
The ink absorber box absorbs the small
amount of ink emitted during print head
cleaning.
Ink Absorber Pad Full The ink absorber box is full. These
components are periodic maintenance
items that may require replacement after a
period of time to ensure optimum
performance from your Brother machine.
Because these components are periodic
maintenance items, the replacement is
not covered under the warranty. The need
to replace these items and the time period
before replacement is dependent on the
number of purges and flushes required to
clean the ink system. These boxes
acquire amounts of ink during the different
purging and flushing operations. The
number of times a machine purges and
flushes for cleaning varies depending on
different situations. For example,
frequently powering the machine on and
off will cause numerous cleaning cycles
since the machine automatically cleans
upon power up.
The ink absorber box must be replaced.
Call Brother Customer Service or a
Brother Authorized Service Center to
have your machine serviced.
Ink Low The ink level is low. Prepare a new ink cartridge. You can
continue printing until the touchscreen
displays Replace Ink.
See Related Information: Replace the Ink
Cartridges.
Jam Front
Repeat Jam Front
The paper is jammed in the machine. Gently remove the jammed paper.
See Related Information: Paper is
Jammed in the Front of the Machine (Jam
Front).
Make sure the paper guides are set to the
correct paper size.
DO NOT extend the paper tray when you
load A5 or smaller size paper.
Jam Inside/Front
Repeat Jam Inside/
Front
The paper is jammed in the machine. Gently remove the jammed paper.
See Related Information: Paper is
Jammed Inside and in the Front of the
Machine (Jam Inside/ Front).
Make sure the paper guides are set to the
correct paper size.
DO NOT extend the paper tray when you
load A5 or smaller size paper.
More than one sheet of paper was placed
in the manual feed slot.
-OR-
Another sheet of paper was placed in the
manual feed slot before the touchscreen
displayed Where to Place the
Paper.
Do not put more than one sheet of paper
in the manual feed slot at any one time.
Wait until the touchscreen displays Where
to Place the Paper before you feed
the next sheet of paper in the manual feed
slot.
Gently remove the jammed paper.
See Related Information: Paper is
Jammed Inside and in the Front of the
Machine (Jam Inside/ Front).
Error Message Cause Action
151
Jam Rear The paper is jammed in the machine. Gently remove the jammed paper.
See Related Information: Paper is
Jammed in the Back of the Machine (Jam
Rear).
Make sure the paper guides are set to the
correct paper size.
DO NOT extend the paper tray when you
load A5 or smaller size paper.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper
Pick-up Rollers.
Low Temperature The room temperature is too low. After warming the room, allow the
machine to warm up to room temperature.
Try again when the machine has warmed
up.
No Device
No device found.
When configuring the Wi-Fi Direct
network, the Brother machine cannot find
your mobile device.
• Make sure your machine and mobile
device are in the Wi-Fi Direct mode.
• Move the mobile device closer to your
Brother machine.
• Move your Brother machine and the
mobile device to an obstruction-free
area.
• If you are manually configuring the
Wi- Fi Direct network, make sure you
have entered the correct password.
• If your mobile device has a
configuration page for how to obtain
an IP address, make sure the IP
address of your mobile device has
been configured via DHCP.
No Ink Cartridge An ink cartridge is not installed correctly. Remove the ink cartridge and re-install it
slowly and firmly until it locks into place.
See Related Information: Replace the Ink
Cartridges.
No Paper Fed The machine is out of paper or paper is
not correctly loaded in the paper tray.
Do one of the following:
• Refill the paper tray, and then follow
the LCD instructions.
• Remove and reload the paper, and
then follow the LCD instructions.
See Related Information: Load Paper.
The paper was not inserted in the center
position of the manual feed slot.
Remove the paper and reinsert it in the
center of the manual feed slot, and then
follow the LCD instructions.
See Related Information: Load Paper in
the Manual Feed Slot.
The paper in the manual feed slot does
not stay straight when fed.
Using both hands, adjust the manual feed
slot paper guides to make sure there is no
gap between them and the paper, and
then press Black Start or Color
Start.
See Related Information: Load Paper in
the Manual Feed Slot.
The Jam Clear Cover is not closed
correctly.
Make sure the Jam Clear Cover is closed
evenly at both ends.
See Related Information: Printer Jam or
Paper Jam.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper
Pick-up Rollers.
Error Message Cause Action
152
Paper Size Mismatch The paper size setting does not match the
size of paper in the tray.
-OR-
You did not set the paper guides in the
tray to the indicators for the paper size
you are using.
1. Check that the paper size you selected
on the machine's display matches the
size of the paper in the tray.
See Related Information: Change the
Paper Size.
2. Make sure you loaded the paper in the
correct orientation and set the paper
guides at the indicators for your paper
size.
See Related Information: Load Paper.
3. After you have checked the paper size
and the paper orientation, follow the
LCD instructions.
If you are printing from your computer,
make sure the paper size you selected in
the printer driver or in the application you
use to print matches the size of paper in
the tray.
See Related Information: Print Settings
(Windows).
Paper Tray not
detected
The paper tray is not completely inserted. Slowly push the paper tray completely into
the machine.
Paper or a foreign object has prevented
the paper tray from being inserted
correctly.
Pull the paper tray out of the machine, and
remove the jammed paper or foreign
object. If you cannot find or remove the
jammed paper, see Related Information:
Printer Jam or Paper Jam.
Repetitive No Paper
Fed
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper
Pick-up Rollers.
Replace Ink One or more of the ink cartridges have
reached the end of their lives. The
machine will stop all print operations.
Replace the ink cartridges.
See Related Information: Replace the Ink
Cartridges.
The maximum number of
devices are already
connected using Wi-Fi
Direct.
The maximum number of mobile devices
are already connected to the Wi-Fi Direct
network when the Brother machine is the
Group Owner.
After the current connection between your
Brother machine and another mobile
device has shut down, try to configure the
Wi-Fi Direct settings again. You can
confirm the connection status by printing
the Network Configuration Report.
See Related Information: Print the
Network Configuration Report.
Touchscreen Init.
Failed
The touchscreen was pressed before the
power on initialization was completed.
Make sure nothing is touching or resting
on the touchscreen, especially when
plugging the machine in.
Debris may be stuck between the lower
part of the touchscreen and its frame.
Insert a piece of stiff paper between the
lower part of the touchscreen and its
frame and slide it back and forth to push
out the debris.
Tray Settings This message is displayed when the
setting to confirm the paper size is
enabled.
To not display this confirmation message,
change the setting to Off.
See Related Information: Change the
Check Paper Setting.
Error Message Cause Action
153
Wrong Ink Cartridge The ink cartridge model number is not
compatible with your machine.
Verify whether the cartridge model
number will work with your machine.
Wrong Ink Color An ink cartridge has been installed in the
wrong position.
Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their correct
positions.
Related Information
Related Information
• Troubleshooting
Related Topics:
• Touchscreen LCD Overview
• Print the Network Configuration Report
• Replace the Ink Cartridges
• Change the Check Paper Setting
• Load Paper
• Load Paper in the Manual Feed Slot
• Printer Jam or Paper Jam
• Clean the Paper Pick-up Rollers
• Change the Paper Size
• Print Settings (Windows)
• Paper is Jammed Inside and in the Front of the Machine (Jam Inside/ Front)
• Paper is Jammed in the Front of the Machine (Jam Front)
• Paper is Jammed in the Back of the Machine (Jam Rear)
• Paper Handling and Printing Problems
Error Message Cause Action
154
Locate and remove the jammed paper.
• Paper is Jammed Inside and in the Front of the Machine (Jam Inside/ Front)
• Paper is Jammed in the Front of the Machine (Jam Front)
• Paper is Jammed in the Back of the Machine (Jam Rear)
• Error and Maintenance Messages
• Paper Handling and Printing Problems
Printer Jam or Paper Jam
155
If the LCD displays [Jam Inside/Front] or [Repeat Jam Inside/Front], follow these steps:
1. Unplug the machine from the AC power outlet.
2. Pull Tray #1 (1) completely out of the machine as shown by the arrow.
3. Lift the paper support (1), and then pull it at an angle completely out of the machine as shown by the arrow.
4. Slowly pull the jammed paper (1) out of the machine.
5. Place both hands under the plastic tabs on both sides of the machine to lift the top cover (1) into the open
position.
Paper is Jammed Inside and in the Front of the Machine (Jam Inside/ Front)
1
1
1
1
156
6. Slowly pull the jammed paper (1) out of the machine.
CAUTION
Black Sublimation Ink may cause an allergic reaction.
• If black ink accidentally gets on your skin, wash immediately with soap and cold water.
• If skin irritation or rash occurs, seek medical attention immediately.
IMPORTANT
• DO NOT touch the encoder strip, a thin strip of plastic that stretches across the width of the machine (1).
Doing this may cause damage to the machine.
• If the print head is in the right corner as shown in the illustration (2), you cannot move it. Follow these steps:
a. Close the top cover, and then reconnect the power cord.
b. Open the top cover again, and then press and hold until the print head moves to the center.
c. Unplug the machine from the power source and gently remove the jammed paper.
• If the paper is jammed under the print head, unplug the machine from the power source, and then move
the print head to remove the paper.
Hold the concave areas with the triangle marks as shown in the illustration (3) to move the print head.
1
1
2
3
157
7. Gently close the top cover using both hands.
If your LCD error message was [Repeat Jam Inside/Front], move the print head (if needed) to remove
any paper remaining in this area. Make sure scraps of paper are not left in the corners of the machine (1) and
(2).
2
1
158
8. Put the paper support firmly back in the machine. Make sure you fit the paper support into the channels.
If your LCD error message was [Repeat Jam Inside/Front], do the following:
a. Make sure you look carefully inside (1) for any scraps of paper.
b. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine.
c. Slowly pull the jammed paper out of the machine.
d. Close the Jam Clear Cover. Make sure the cover is closed completely.
1
1
159
9. Slowly push Tray #1 completely into the machine.
10. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
11. Reconnect the power cord.
Additional paper jam clear operations
If the LCD error message continues to appear and you repeatedly experience paper jams, do the following:
1. Unplug the machine from the AC power outlet and open the manual feed slot cover.
2. Load one sheet of thick A4 or Letter sized paper, such as glossy paper, in the manual feed slot. Insert the
paper deep into the manual feed slot.
3. Re-connect the power cord.
The paper you placed in the manual feed slot will be fed through the machine and ejected. If the thick paper
is pushing any jammed paper out, remove the jammed paper.
2
1
161
If the LCD displays [Jam Front] or [Repeat Jam Front], follow these steps:
1. Unplug the machine from the AC power outlet.
2. Pull Tray #1 (1) completely out of the machine as shown by the arrow.
3. Lift the paper support (1), and then pull it at an angle completely out of the machine as shown by the arrow.
4. Slowly pull out the jammed paper (1).
Paper is Jammed in the Front of the Machine (Jam Front)
1
1
1
162
If your LCD error message was [Repeat Jam Front], do the following:
a. Make sure you look carefully inside (1) for any scraps of paper.
b. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine.
c. Slowly pull the jammed paper out of the machine.
d. Close the Jam Clear Cover. Make sure the cover is closed completely.
1
1
163
5. Put the paper support firmly back in the machine. Make sure you fit the paper support into the channels.
6. Slowly push Tray #1 completely into the machine.
7. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
8. Reconnect the power cord.
2
1
164
Additional paper jam clear operations
If the LCD error message continues to appear and you repeatedly experience paper jams, do the following:
1. Unplug the machine from the AC power outlet and open the manual feed slot cover.
2. Load one sheet of thick A4 or Letter sized paper, such as glossy paper, in the manual feed slot. Insert the
paper deep into the manual feed slot.
3. Re-connect the power cord.
The paper you placed in the manual feed slot will be fed through the machine and ejected. If the thick paper
is pushing any jammed paper out, remove the jammed paper.
Related Information
Related Information
• Printer Jam or Paper Jam
Related Topics:
• Error and Maintenance Messages
165
If the LCD displays [Jam Rear], follow these steps:
1. Unplug the machine from the AC power outlet.
2. Pull Tray #1 (1) completely out of the machine as shown by the arrow.
3. Lift the paper support (1), and then pull it at an angle completely out of the machine as shown by the arrow.
4. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine.
5. Slowly pull the jammed paper out of the machine.
Paper is Jammed in the Back of the Machine (Jam Rear)
Depending on the paper size, it is easier to remove the jammed paper from the front of the machine rather
than from the back of the machine.
1
1
1
166
6. Close the Jam Clear Cover. Make sure the cover is closed completely.
7. Put the paper support firmly back in the machine. Make sure you fit the paper support into the channels.
8. Slowly push Tray #1 completely into the machine.
9. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
10. Reconnect the power cord.
Related Information
Related Information
• Printer Jam or Paper Jam
Related Topics:
• Error and Maintenance Messages
2
1
167
If you think there is a problem with your machine, check the following topics. You can correct most problems
yourself.
If you need additional help, go to your model's FAQs & Troubleshooting page at https://s.brother/cf2ab/
.
• Paper Handling and Printing Problems
• Other Problems
• Network Problems
• AirPrint Problems
• Artspira Problems
If You Are Having Difficulty with Your Machine
For technical help, you must call the country where you bought the machine. Calls must be made from within
that country.
168
If, after reading this table, you still need help, see the latest FAQs & Troubleshooting tips at https://s.brother/
cf2ab/.
>> Printing Difficulties
>> Print Quality Difficulties
>> Paper Handling Difficulties
Paper Handling and Printing Problems
Printing Difficulties
Difficulties Suggestions
No printout (Windows)
Check that the correct printer driver has been installed and selected.
Check to see if the machine's display is showing an error message.
See Related Information: Error and Maintenance Messages.
Check that the machine is online:
• Windows 11
Click > All apps > Windows Tools > Control Panel. In the Hardware
and Sound group, click View devices and printers. Right-click your model's
icon, and click See what’s printing. If printer driver options appear, select
your printer driver. Click Printer in the menu bar and make sure Use Printer
Offline is not selected.
• Windows 10
Click > Windows System > Control Panel. In the Hardware and Sound
group, click View devices and printers. Right-click your model's icon, and
click See what’s printing. If printer driver options appear, select your printer
driver. Click Printer in the menu bar and make sure Use Printer Offline is not
selected.
One or more ink cartridges have reached the end of their life.
See Related Information: Replace the Ink Cartridges.
If old, unprinted data remains in the printer driver spooler, it will prevent new print
jobs from printing. Open the printer icon and delete all data as follows:
• Windows 11
Click > All apps > Windows Tools > Control Panel. In the Hardware
and Sound group, click View devices and printers > Printers.
• Windows 10
Click > Windows System > Control Panel. In the Hardware and Sound
group, click View devices and printers > Printers.
•Mac
Click the System Preferences > Printers & Scanners.
The headers or footers appear
when the document is displayed
on the screen but do not appear
when the document is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
See Related Information: Unprintable Area.
Cannot perform ‘Page Layout’
printing.
(Windows )
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. (Windows)
Try changing the printer driver setting. The highest resolution needs longer data
processing, sending, and printing time. Try the other quality settings in the printer
driver as follows:
In the printer driver, clear the Color Enhancement (True2Life) checkbox on the
Advanced tab.
169
Printout image is not mirrored. Depending on the output you want to create and the images you use, you may
need to print a mirror, or horizontally-reversed, image. The default settings for
mirror printing differ depending on the application you print from. Check the
settings before printing. If your application does not have mirror print settings, you
must manually create an horizontally-reversed image before printing.
Print Quality Difficulties
Difficulties Suggestions
Poor print quality Check the print quality.
See Related Information: Check the Print Quality.
Make sure your ink cartridges are fresh. The following may cause ink to clog:
• The expiration date written on the cartridge package has passed.
• The ink cartridge may not have been stored correctly before use.
Make sure you are using one of the recommended types of paper.
See Related Information: Acceptable Print Media.
The recommended environment for your machine is between 68 °F to 91.4 °F
(20°C to 33°C).
White lines appear in text or
graphics.
Clean the print head.
See Related Information: Clean the Print Head from Your Brother Machine.
See Related Information: Clean the Print Head Using Web Based Management.
See Related Information: Clean the Print Head from Your Computer (Windows).
Check and adjust the paper feed. See Related Information: Correct the Paper
Feed to Clear Vertical Lines.
Try using the recommended types of paper.
See Related Information: Acceptable Print Media.
To prolong print head life, provide the best ink cartridge economy, and maintain
print quality, keep your machine connected to a power source at all times. We
recommend using to power down the machine. Using allows minimal
power to the machine, resulting in periodic, cleaning of the print head.
Dark lines appear at regular
intervals.
Check and adjust the paper feed.
See Related Information: Correct the Paper Feed to Clear Vertical Lines.
The machine prints blank pages. Check the print quality.
See Related Information: Check the Print Quality.
To prolong print head life, provide the best ink cartridge economy, and maintain
print quality, keep your machine connected to a power source at all times. We
recommend using to power down the machine. Using allows minimal
power to the machine, resulting in periodic, cleaning of the print head.
Characters and lines are blurred. Change the print options.
See Related Information: Change the Print Options to Improve Your Print Results.
Difficulties Suggestions
170
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are
adjusted correctly.
See Related Information: Load Paper.
Make sure the Jam Clear Cover is closed correctly.
There are smudges or stains at
the top center of the printed page.
Make sure the paper is not too thick or curled.
See Related Information: Acceptable Print Media.
Printing appears dirty or ink seems
to run.
Make sure you are using the recommended types of paper. Do not handle the
paper until the ink is dry.
See Related Information: Acceptable Print Media.
Make sure the printing surface is face down in the paper tray.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink.
See Related Information: Clean the Machine's Printer Platen.
Make sure you are using the paper support flap.
See Related Information: Load Paper.
Make sure the paper feed rollers are not dirty with ink.
See Related Information: Clean the Paper Feed Rollers.
Vertical dotted lines appears on
the printout.
Make sure to use the machine in the recommended environment. The
recommended environment for your machine is between 68°F to 91.4°F (20°C to
33°C).
Change the print option.
Set the [Reduce Smudging] option to [On].
(Windows)
Set the Reduce Smudge option to On.
See Related Information: Change the Print Options to Improve Your Print Results.
See Related Information: Prevent Smudged Printouts and Paper Jams (Windows).
Paper Handling Difficulties
Difficulties Suggestions
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it locks into place.
Make sure the Jam Clear Cover at the back of the machine is closed.
If the machine's LCD displays a Paper Jam message and you still have a problem,
see Related Information: Error and Maintenance Messages.
If the paper tray is empty, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back in the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper Pick-up Rollers.
Make sure that the paper is within specifications for the machine.
See Related Information: Paper Tray Capacity.
Machine feeds multiple pages. • Make sure the paper is loaded correctly in the paper tray.
• Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
• Make sure you do not push the paper in too far.
See Related Information: Load Paper.
Make sure the Jam Clear Cover is closed correctly.
See Related Information: Printer Jam or Paper Jam.
Make sure the Base Pad in the paper tray is not dirty.
See Related Information: Clean the Base Pad.
Difficulties Suggestions
171
There is a paper jam. See Related Information: Printer Jam or Paper Jam.
Make sure the paper guides are set to the correct paper size.
Use the jam prevention settings.
For printing:
See Related Information: Change the Print Options to Improve Your Print Results.
See Related Information: Prevent Smudged Printouts and Paper Jams (Windows).
Related Information
Related Information
• If You Are Having Difficulty with Your Machine
Related Topics:
• Troubleshooting
• Error and Maintenance Messages
• Replace the Ink Cartridges
• Unprintable Area
• Check the Print Quality
• Change the Paper Size
• Acceptable Print Media
• Clean the Print Head from Your Brother Machine
• Clean the Print Head from Your Computer (Windows)
• Load Paper
• Clean the Machine's Printer Platen
• Clean the Paper Feed Rollers
• Clean the Paper Pick-up Rollers
• Printer Jam or Paper Jam
• Print Settings (Windows)
• Prevent Smudged Printouts and Paper Jams (Windows)
• Clean the Base Pad
• Change the Print Options to Improve Your Print Results
• Correct the Paper Feed to Clear Vertical Lines
• Clean the Print Head Using Web Based Management
• Paper Tray Capacity
Difficulties Suggestions
172
Other Problems
Software Difficulties
Difficulties Suggestions
Cannot print. Uninstall the drivers (Windows) and the Brother software and reinstall the latest
version of both.
“The device is busy.” appears on
the computer screen.
Make sure there is no error message on the machine's display.
Related Information
Related Information
• If You Are Having Difficulty with Your Machine
Related Topics:
• Troubleshooting
174
Use the Network Connection Repair Tool to fix the Brother machine's network settings. It will assign the correct IP
address and Subnet Mask.
1. Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already
selected).
2. Click Tools in the left navigation bar, and then click Network Connection Repair Tool.
3. Follow the on-screen instructions.
4. Check the diagnosis by printing the Network Configuration Report.
If the correct IP address and the Subnet Mask are still not assigned even after using the Network Connection Repair
Tool, ask your network administrator for this information.
Use the Network Connection Repair Tool (Windows)
Make sure your machine is turned on and is connected to the same network as your computer.
The Network Connection Repair Tool will start automatically if you select the Enable Connection Repair
Tool option in the Status Monitor. Right-click the Status Monitor screen, and then click Other Settings >
Enable Connection Repair Tool. This is not recommended when your network administrator has set the IP
address to Static, since it will automatically change the IP address.
Related Information
Related Information
• Network Problems
Related Topics:
• If You Are Having Difficulty with Your Machine's Network
• Print the Network Configuration Report
176
If you think there is a problem with your machine, check the following topics. You can correct most problems
yourself.
If you need additional help, go to your model's FAQs & Troubleshooting page at https://s.brother/cf2ab/
.
>> I Cannot Complete the Wireless Network Setup Configuration
>> My Brother Machine Cannot Print over the Network
>> I Want to Check that My Network Devices are Working Correctly
Turn your wireless router off and back on. Then, try to configure the wireless settings again. If you are unable to
resolve the problem, follow the instructions below:
Investigate the problem using the WLAN Report.
If You Are Having Difficulty with Your Machine's Network
For technical help, you must call the country where you bought the machine. Calls must be made from within
that country.
I Cannot Complete the Wireless Network Setup Configuration
Cause Action Interface
Your security settings (SSID/
Network Key) are not
correct.
Confirm the security settings using Wireless Setup Helper.
For more information and to download this utility, go to your
model's Downloads page at https://s.brother/ca2ab/
.
Select and confirm that you are using the correct security
settings.
- See the instructions supplied with your wireless LAN
access point/router for information on how to find the
security settings.
- The manufacturer's name or model number of the
wireless LAN access point/router may be used as the
default security settings.
- Consult with the access point/router manufacturer, your
Internet provider, or network administrator.
Wireless
Your Brother machine's
MAC address is not allowed.
Confirm that the Brother machine's MAC Address is allowed
in the filter. You can find the MAC Address on your Brother
machine's control panel.
Wireless
Your wireless LAN access
point/router is in stealth
mode (not broadcasting the
SSID).
• Enter the correct SSID name or Network Key manually.
• Check the SSID name or the Network Key in the
instructions supplied with your wireless LAN access point/
router and reconfigure the wireless network setup.
Wireless
Your security settings (SSID/
password) are not correct.
Confirm the SSID and password.
When you are configuring the network manually, the SSID and
password are displayed on your Brother machine. If your
mobile device supports the manual configuration, the SSID
and password will be displayed on your mobile device’s
screen.
Wi-Fi Direct
You are using Android™ 4.0. If your mobile device disconnects (approximately six minutes
after using Wi-Fi Direct), try the one-push configuration using
WPS (recommended) and set the Brother machine as a
Group Owner.
Wi-Fi Direct
Your Brother machine is
placed too far from your
mobile device.
Move your Brother machine within about 3.3 feet (1 meter) of
the mobile device when you configure the Wi-Fi Direct
network settings.
Wi-Fi Direct
There are some obstructions
(walls or furniture, for
example) between your
machine and the mobile
device.
Move your Brother machine to an obstruction-free area. Wi-Fi Direct
177
For Windows
If your wireless connection has been interrupted, and you have checked and tried all of the above, we
recommend using the Network Connection Repair Tool.
There is a wireless
computer, Bluetooth
®
-
supported device,
microwave oven, or digital
cordless phone near the
Brother machine or the
mobile device.
Move other devices away from the Brother machine or the
mobile device.
Wi-Fi Direct
You have checked and tried
all of the above, but your
Brother machine still cannot
complete the Wi-Fi Direct
configuration.
• Turn your Brother machine off and back on. Then, try to
configure the Wi-Fi Direct settings again.
• If you are using your Brother machine as a client, confirm
how many devices are allowed in the current Wi-Fi Direct
network, and then check how many devices are
connected.
Wi-Fi Direct
My Brother Machine Cannot Print over the Network
Cause Action Interface
Your Brother machine
suddenly stopped printing.
1. Press > [Recover WLAN].
2. When your wireless device connects successfully, the
machine displays [Connected]. Press [OK].
Wireless
Your security software
blocks your machine's
access to the network.
Some security software might block access without showing a
security alert dialog box even after successful installation.
To allow access, see the instructions for your security
software or ask the software manufacturer.
Wired/Wireless
Your Brother machine was
not assigned an available IP
address.
• Confirm the IP address and the Subnet Mask.
Verify that both the IP addresses and Subnet Masks of
your computer and the Brother machine are correct and
located on the same network.
For more information about how to verify the IP address
and the Subnet Mask, ask your network administrator.
• Windows
Confirm the IP address and the Subnet Mask using the
Network Connection Repair Tool.
•Mac
Check your network devices using the ping command. For
more information on how to confirm your network settings,
see Related Information: Check Network Devices Using
the Ping Command.
Wired/Wireless
The failed print job is still in
your computer's print queue.
• If the failed print job is still in your computer's print queue,
delete it.
• Otherwise, double-click the printer icon in the following
folder and cancel all documents:
- Windows 11
Click > All apps > Windows Tools > Control
Panel. In the Hardware and Sound group, click View
devices and printers.
- Windows 10
Click > Windows System > Control Panel. In
the Hardware and Sound group, click View devices
and printers.
-Mac
Click System Preferences > Printers & Scanners.
Wired/Wireless
Cause Action Interface
178
If you have checked and tried all of the above, but your Brother machine still cannot print, uninstall the drivers
(Windows) and the Brother software and reinstall the latest version of both.
If you have checked and tried all of the above but you are still having problems, see the instructions supplied with
your wireless LAN access point/router to find the SSID (Network Name) and the Network Key (Password)
information and set them correctly.
Your Brother machine is not
connected to the wireless
network.
Print the WLAN Report to check the error code on the printed
report.
Wireless
I Want to Check that My Network Devices are Working Correctly
Cause Action Interface
Check that your Brother
machine, access point/
router, or network hub is
turned on.
Check the following:
• The power cord is connected correctly and the
Brother machine is turned on.
• The access point/router or hub is turned on and its
link indicator is blinking.
• All protective packaging has been removed from the
machine.
• The ink cartridges are installed correctly.
• The Top Cover and the Jam Clear Cover are fully
closed.
• Paper is inserted correctly in the paper tray.
• (For wired networks) A network cable is securely
connected to the Brother machine and to the router or
hub.
Wired/Wireless
Check that you can "ping"
the Brother machine from
your computer.
Ping the Brother machine from your computer using the IP
address or the node name in the Windows command prompt
or Mac Terminal application:
ping <ipaddress> or <nodename>.
• Successful: Your Brother machine is working correctly
and connected to the same network as your computer.
• Unsuccessful: Your Brother machine is not connected to
the same network as your computer.
Windows:
Ask your administrator about the IP address and the subnet
mask, and then use the Network Connection Repair Tool.
Mac:
Confirm that the IP address and the Subnet Mask are set
correctly.
Wired/Wireless
Check that your Brother
machine is connected to the
wireless network.
Print the WLAN Report to check the error code on the printed
report.
Wireless
Related Information
Related Information
• Network Problems
• Check Network Devices Using the Ping Command
Related Topics:
• Print the WLAN Report
• Use the Network Connection Repair Tool (Windows)
• Wireless LAN Report Error Codes
• Configure Your Machine for a Wireless Network When the SSID is Not Broadcast
• Use Wi-Fi Direct
®
• Print the Network Configuration Report
Cause Action Interface
179
Check the IP addresses of both your computer and your Brother machine, and then confirm whether the network
is operating correctly.
>> Configure the IP Address on your computer (Windows)
>> Configure the IP Address on your computer (Mac)
>> Configure the IP Address on your Brother machine
1. Do one of the following:
• Windows 11
Click > All apps > Windows Tools > Command Prompt.
• Windows 10
Click > Windows System > Command Prompt.
2. Type "ipconfig" and then press the Enter key on your keyboard.
3. Confirm the values for the IPv4 address and subnet mask.
4. Type "exit" and then press the Enter key on your keyboard.
1. Select System Preferences from the Apple menu.
2. Click Network > Advanced > TCP/IP.
3. Confirm the values for the IPv4 address and subnet mask.
Print the Network Configuration Report, and confirm the values for the IP address and subnet mask.
Check the IP addresses for both your computer and your Brother machine. Confirm that the network address
portions are the same. For example, if the subnet mask is "255.255.255.0", it is normal for only the host address
portions to be different.
Check Network Devices Using the Ping Command
Configure the IP Address on your computer (Windows)
Configure the IP Address on your computer (Mac)
Configure the IP Address on your Brother machine
Network Address Host Address
IP Address 192.168.100. 250 Set the final number, which corresponds to
"0" in the subnet mask, to 1–254.
Subnet Mask 255.255.255. 0 Usually, there are no problems when the
subnet mask is "255.255.255.0". Use the
same value for all of your computers.
Related Information
Related Information
• If You Are Having Difficulty with Your Machine's Network
180
AirPrint Problems
Difficulty Suggestions
My machine is not displayed in the printer list. Make sure your machine is turned on.
Confirm the network settings.
Move the mobile device closer to the wireless access
point/router, or to your machine.
I cannot print. Make sure your machine is turned on.
Confirm the network settings.
I am trying to print a multiple-page document from an iOS
device, but ONLY the first page is printing.
Make sure you are running the latest OS version.
Related Information
Related Information
• If You Are Having Difficulty with Your Machine
Related Topics:
• Troubleshooting
181
Artspira Problems
Difficulty Suggestions
My machine does not appear in the printer list. Make sure your machine is turned on.
Confirm your network settings.
Move your mobile device closer to your wireless access
point/router, or to your machine.
Restart the application or reboot your mobile device.
I cannot print. Make sure your machine is turned on.
Confirm your network settings.
Make sure you have selected your machine in the Artspira
app.
Restart the application or reboot your mobile device.
Creative Printer does not appear on the Machine
Settings screen.
Make sure that you are using the latest version of the
Artspira app.
Make sure that you have selected the correct region in
Artspira's User Information settings.
Related Information
Related Information
• If You Are Having Difficulty with Your Machine
Related Topics:
• Troubleshooting
182
Follow these instructions to check your machine's serial number, firmware version, and firmware update.
1. Press [Settings] > [All Settings] > [Machine Info.].
2. Press one of the following options:
3. Press .
Check the Machine Information
Option Description
Serial No. Check your machine's serial number.
Firmware Version Check your machine's firmware version.
Firmware Update Update your machine to the latest firmware.
Firmware Auto Check View firmware information on the Home screen.
Page Counter Check the number of total pages the machine has printed.
Related Information
Related Information
• Troubleshooting
184
The following reset functions are available:
1. [Machine Reset]
You can reset all the machine’s settings that you have changed.
2. [Network]
Reset the print server back to its default factory settings (includes Password and IP Address information).
3. [All Settings]
Use this reset function to reset all of the machine's settings to the settings originally set at the factory.
We strongly recommend you perform this operation when you dispose of the machine.
Reset Functions Overview
Unplug the interface cable before you select [Network] or [All Settings].
Related Information
Related Information
• Reset Your Machine
185
Routine Maintenance
CAUTION
• Black Sublimation Ink may cause an allergic reaction.
• Wear a protective gloves when there is a possibility of touching the ink, such as when replacing the ink
cartridges or performing routine maintenance inside the product.
• If the ink accidentally gets on your skin, wash immediately with soap and cold water. If skin irritation or
rash occurs, seek medical attention immediately.
Related Information
Related Information
Related Topics:
• Disposing of Used Consumables
• Replace the Ink Cartridges
• Clean Your Brother Machine
• Check Your Brother Machine
• Correct the Paper Feed to Clear Vertical Lines
• Change the Print Options to Improve Your Print Results
• Pack and Ship Your Machine
186
The following materials are classified as industrial waste. Please dispose of the following items in accordance with
local regulations:
• Empty Sublimation Ink cartridges
• Paper with Sublimation Ink on it
Disposing of Used Consumables
Related Information
Related Information
• Routine Maintenance
Related Topics:
• Replace the Ink Cartridges
187
Your Brother machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of
ink in each of the four ink cartridges. When the machine detects that an ink cartridge is running out of ink, the
machine will display a message.
The LCD displays which ink cartridge needs replacing. Be sure to follow the LCD prompts to replace the ink
cartridges in the correct order.
Even though the machine tells you to replace an ink cartridge, there will be a small amount of ink left in the ink
cartridge.
1. Open the ink cartridge cover (1).
2. Press the lock release lever to release the ink cartridge color indicated on the LCD and remove the ink cartridge
from the machine, as shown in the illustration.
Replace the Ink Cartridges
CAUTION
Black Sublimation Ink may cause an allergic reaction.
• If the ink accidentally gets on your skin, wash immediately with soap and cold water.
• If skin irritation or rash occurs, seek medical attention immediately.
IMPORTANT
We recommend using genuine Brother supplies to ensure stable print quality and performance. Although not
all non-genuine supplies may cause quality issues, it is possible that some may adversely affect print quality
or cause machine malfunction. Brother may charge for repairing your machine if it is proven that non-genuine
supplies caused the damage, even if the machine is still covered by the warranty.
1
188
3. Open the new ink cartridge bag for the color indicated on the LCD, and take out the ink cartridge.
4. Insert the ink cartridge in the direction of the arrow on the label.
Each color has its own correct position.
5. Gently push the area marked “PUSH” until the ink cartridge locks into place, and then close the ink cartridge
cover.
The machine resets the ink dot counter.
IMPORTANT
• DO NOT touch the ink cartridge in the area indicated (1); this can prevent the machine from detecting
the cartridge.
• Quickly shake each ink cartridge horizontally 15 times as shown, before inserting it into the machine.
If the machine does not detect the ink cartridge after you install it, check that the ink cartridge is installed
correctly. Remove the ink cartridge and reinstall it slowly until it locks into place.
1
189
IMPORTANT
• DO NOT shake the ink cartridges, once installed into the machine. If ink stains your skin or clothing, wash
with soap or detergent at once.
• DO NOT remove ink cartridges if you do not need to replace them; otherwise, the machine will not know
the ink quantity left in the cartridge.
• DO NOT touch the ink cartridge insertion slots; the ink may stain your skin.
• If you mix the colors by installing an ink cartridge in the wrong position, the LCD shows [Wrong Ink
Color].
Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their
correct positions.
• Use unopened ink cartridges by the expiration date written on the ink cartridge package.
• DO NOT dismantle or tamper with the ink cartridge; this can cause the ink to leak out of the ink cartridge.
Related Information
Related Information
• Routine Maintenance
Related Topics:
• Error and Maintenance Messages
• Paper Handling and Printing Problems
• Pack and Ship Your Machine
190
• Clean the Print Head from Your Brother Machine
• Clean the Print Head Using Web Based Management
• Clean the Print Head from Your Computer (Windows)
• Clean the Machine's LCD
• Clean the Outside of the Machine
• Clean the Machine's Printer Platen
• Clean the Paper Feed Rollers
• Clean the Base Pad
• Clean the Paper Pick-up Rollers
Clean Your Brother Machine
191
To maintain good print quality, the machine automatically cleans the print head when needed. If there is a print
quality problem, start the cleaning process manually.
• Clean the print head if there is a horizontal line or a blank space in the text or graphics on printed pages.
Depending on the problem color, select to clean Black only, three colors at a time (Yellow/Cyan/Magenta), or
all four colors at once.
• Cleaning the print head consumes ink.
• Cleaning too often uses ink unnecessarily.
1. Press [Ink] > [Print Head Cleaning].
2. Press [Black only], [Color only], or [All].
3. Press [Normal], [Strong], or [Strongest].
4. Press [Start].
The machine cleans the print head.
Clean the Print Head from Your Brother Machine
IMPORTANT
DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print
head's warranty.
NOTE
If you clean the print head several times and the print has not improved, try the Special cleaning method. The
Special cleaning method uses the most power in cleaning the print head, but also consumes the most ink.
1. Press [Ink] > [Print Head Cleaning].
2. Press for five seconds.
The machine starts cleaning.
• The Special cleaning method requires a large amount of ink to clean the print head.
• Use the Special cleaning method only if you previously cleaned the print head several times and the print
quality did not improve.
• You can also clean the print head from your computer.
Related Information
Related Information
• Clean Your Brother Machine
Related Topics:
• Paper Handling and Printing Problems
• Clean the Print Head from Your Computer (Windows)
• Clean the Print Head Using Web Based Management
192
To maintain good print quality, the machine automatically cleans the print head when needed. If there is a print
quality problem, start the cleaning process manually.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. Go to the navigation menu, and then click General > Print Head Cleaning.
5. Select the Normal, Strong, or Strongest option for the cleaning strength you want. The Special option uses
the most power in cleaning the print head, but also consumes the most ink.
6. Click Start.
7. Click Yes.
The machine starts cleaning.
Clean the Print Head Using Web Based Management
If this option is not available, update your machine's firmware. Go to your model's Downloads page at https://
s.brother/ca2ab/.
The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd".
Start from , if the navigation menu is not shown on the left side of the screen.
•The Special option requires a large amount of ink to clean the print head.
• Use the Special option only if you previously used the Strongest option and the print quality did not
improve.
(Windows) You can also clean the print head using the printer driver.
Related Information
Related Information
• Clean Your Brother Machine
Related Topics:
• Clean the Print Head from Your Brother Machine
• Clean the Print Head from Your Computer (Windows)
• Access Web Based Management
193
To maintain good print quality, the machine automatically cleans the print head when needed. If there is a print
quality problem, start the cleaning process manually.
1. Do one of the following:
• Windows 11
Click > All apps > Windows Tools > Control Panel. In the Hardware and Sound group, click View
devices and printers.
• For Windows 10
Click > Windows System > Control Panel. In the Hardware and Sound group, click View devices
and printers.
2. Right-click your model's icon, and then select Printing preferences. If printer driver options appear, select your
printer driver.
The printer driver dialog box appears.
3. Click the Maintenance tab.
4. Select one of the following options:
5. Do one of the following:
• If you selected the Check Print Quality... option, click Start.
The machine prints the test page.
• If you selected the Print Head Cleaning... option, select the Black only, Color only, or All option for the
cleaning type, and then click Next.
6. Select the Normal, Strong, or Strongest option for the cleaning strength, and then click Next.
7. Click Start.
The machine starts cleaning.
Clean the Print Head from Your Computer (Windows)
Option Description
Check Print Quality... Use to print the test page and check the print quality.
Print Head Cleaning... Use to start the cleaning process manually. Select if a line or blank
spaces appear in text or graphics on the test page.
Related Information
Related Information
• Clean Your Brother Machine
Related Topics:
• Paper Handling and Printing Problems
• Clean the Print Head from Your Brother Machine
• Clean the Print Head Using Web Based Management
194
1. Press and hold down to turn off the machine. The LCD displays [Shutting Down] for a few seconds
before the power goes off.
2. Clean the LCD with a dry, soft lint-free cloth.
Clean the Machine's LCD
IMPORTANT
DO NOT use liquid cleaners (including ethanol).
Related Information
Related Information
• Clean Your Brother Machine
195
1. If the paper support flap is open, close it, and then close the paper support.
2. Pull the paper tray (1) completely out of the machine.
3. Lift the paper support (1), and then pull it at an angle completely out of the machine as shown by the arrow.
4. Wipe the outside of the machine with a dry, lint-free cloth to remove dust.
5. Wipe the inside and the outside of the paper tray with a dry, lint-free cloth to remove dust.
Clean the Outside of the Machine
IMPORTANT
• Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine.
• DO NOT use cleaning materials that contain ammonia.
• DO NOT use isopropyl alcohol to remove dirt from the control panel. It may crack the panel.
1
1
196
6. Wipe the outside of the paper support with a dry, lint-free cloth to remove dust.
7. Put the paper support firmly back in the machine. Make sure you fit the paper support into the channels.
8. Slowly push the paper tray completely into the machine.
Related Information
Related Information
• Clean Your Brother Machine
197
1. Using both hands, use the finger holds on each side of the machine to lift the top cover into the open position.
2. Clean the machine’s printer platen (1) and the area around it, wiping off scattered ink with a dry, soft lint-free
cloth.
3. Gently close the top cover using both hands.
4. Reconnect the power cord.
Clean the Machine's Printer Platen
WARNING
Be sure to unplug the machine from the AC power outlet before cleaning the printer platen to avoid an
electrical shock.
IMPORTANT
DO NOT touch the encoder strip, the thin strip of plastic that stretches across the width of the machine
(2). Doing this may cause damage to the machine.
Related Information
Related Information
• Clean Your Brother Machine
Related Topics:
• Paper Handling and Printing Problems
1 2
198
If the paper feed rollers are stained with ink or have a buildup of paper dust, it may cause paper feed problems.
1. Unplug the machine from the AC power outlet.
2. If the paper support flap is open, close it, and then close the paper support.
3. Pull the paper tray (1) completely out of the machine.
4. Lift the paper support (1), and then pull it at an angle completely out of the machine as shown by the arrow.
5. Clean the front side of the Paper Feed Rollers (1) with a soft lint-free cloth moistened with water, using a side-
to-side motion. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
6. Put the paper support firmly back in the machine. Make sure you fit the paper support into the channels.
7. Slowly push the paper tray completely into the machine.
8. Reconnect the power cord.
Clean the Paper Feed Rollers
1
1
1
200
Cleaning the Base Pad periodically may prevent the machine from feeding multiple sheets of paper when there are
only a few sheets of paper left in the tray.
1. If the paper support flap is open, close it, and then close the paper support.
2. Pull the paper tray (1) completely out of the machine.
3. Clean the Base Pad (1) with a soft lint-free cloth moistened with water.
After cleaning, wipe the pad with a dry, soft lint-free cloth to remove all moisture.
4. Slowly push the paper tray completely into the machine.
Clean the Base Pad
Related Information
Related Information
• Clean Your Brother Machine
Related Topics:
• Paper Handling and Printing Problems
1
1
201
Cleaning the paper pick-up rollers periodically may prevent paper jams by ensuring that paper feeds correctly.
1. Unplug the machine from the AC power outlet.
2. If the paper support flap is open, close it, and then close the paper support.
3. Pull Tray #1 (1) completely out of the machine as shown by the arrow.
4. Lift the paper support (1), and then pull it at an angle completely out of the machine as shown by the arrow.
5. Clean the Paper Pick-up Rollers (1) with a soft lint-free cloth moistened with water. Slowly turn the rollers so
that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all
moisture.
6. Put the paper support firmly back in the machine. Make sure you fit the paper support into the channels.
7. Slowly push the paper tray completely into the machine.
8. Reconnect the power cord.
Clean the Paper Pick-up Rollers
1
1
1
204
If faded or streaked colors and text appear or if text is missing on your printouts, the print head nozzles may be
clogged. Print the check sheet and look at the nozzle check pattern.
1. Press [Ink] > [Improve Print Quality] > [Check Print Quality].
2. Press [Start].
The machine prints the check sheet.
3. Check the quality of the four color blocks on the sheet.
4. When an LCD message prompts you to check the print quality, do one of the following:
• If all lines are clear and visible, press [No], and then press to finish the Print Quality check.
• If lines are missing (see Poor, as follows), press [Yes].
OK
Poor
5. When the LCD message prompts you to check the print quality of each color, press the number of the pattern
(1–4) that most closely matches the printing result.
6. Do one of the following:
• If print head cleaning is needed, press [Start] to start the cleaning procedure.
• If print head cleaning is not needed, the menu screen reappears on the touchscreen. Press .
7. After the cleaning procedure is finished, the LCD message prompts you to print the check sheet again. Press
[Yes], and then press [Start].
The machine prints the check sheet again. Check the quality of the four color blocks on the sheet again.
If you clean the print head several times and the print has not improved, try the Special cleaning method. See
Related Information.
Check the Print Quality
IMPORTANT
DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print
head's warranty.
205
When a print head nozzle is clogged, the printed sample looks like this:
After the print head nozzle is cleaned, the lines are gone:
Related Information
Related Information
• Check Your Brother Machine
Related Topics:
• Paper Handling and Printing Problems
• Clean the Print Head from Your Brother Machine
206
Although an ink volume icon appears on the machine's LCD, you can view a larger graph that displays the
approximate ink remaining in each cartridge.
1. Press [Ink] > [Ink Volume].
The touchscreen displays the ink volume.
a. Displays the cartridge ink level.
b. Displays the ink level remaining in the internal ink reservoir.
2. Press .
Check the Ink Volume
• When the ink cartridge is near the end of its life or having a problem, one of the following icons appears:
• To check or print the ink cartridge model numbers, press (Back) to return to the [Ink] menu screen.
Press [Ink Cartridge Model], and follow the instructions on the touchscreen.
You can also check the ink volume from your computer.
Related Information
Related Information
• Check Your Brother Machine
Related Topics:
• Touchscreen LCD Overview
• Settings Screen Overview
• Print a Document (Windows)
• Monitor Machine Status from Your Computer (Windows)
a
b
The ink level is low.
The ink cartridge needs to be replaced.
There is a problem with the ink cartridge.
207
The Status Monitor utility is a configurable software tool for monitoring the status of one or more machines; it allows
you to get immediate notification of errors.
Do one of the following:
- Double-click the icon in the task tray.
- Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already
selected). Click Tools in the left navigation bar, and then click Status Monitor.
Troubleshooting
Click Troubleshooting to access the troubleshooting website.
Brother Genuine Supplies
Click Brother Genuine Supplies for more information on Brother genuine supplies.
Error icons
Monitor Machine Status from Your Computer (Windows)
Icon Description
The ink level is low.
The ink cartridge needs to be replaced.
There is a problem with the ink cartridge.
You can also check the ink amount using Web Based Management.
209
When you start up your computer, the Brother Status Monitor icon appears on the task tray.
• A green icon indicates the normal stand-by condition.
• A yellow icon indicates a warning.
• A red icon indicates an error has occurred.
• A gray icon indicates the machine is offline.
Status Monitor Indicators and What They Mean (Windows)
Related Information
Related Information
• Monitor Machine Status from Your Computer (Windows)
210
The Show Status Monitor feature lets you know if there is a problem with a device that your computer is monitoring.
The default setting is Only when printing from this PC. To turn it off, follow these steps:
1. Right-click the (Brother Status Monitor) icon or window, select the Status Monitor Settings option, and
then click Options.
The Options window appears.
2. Click the Show Status Monitor tab, and then select Off for Status Monitor Display Options.
3. Click OK.
Turn Off the Show Status Monitor Feature (Windows)
Even if the Show Status Monitor feature is turned off, you can check the machine’s status at any time by
displaying the Status Monitor.
Related Information
Related Information
• Monitor Machine Status from Your Computer (Windows)
212
Adjust the paper feed to reduce vertical lines.
1. Press [Ink] > [Improve Print Quality] > [Correct Paper Feed].
2. Press [Next].
3. Press [Yes] after a confirmation message if a print quality check has been completed appears on the LCD.
4. Load specified size paper in the tray, and then press [Start].
The machine prints the check sheet.
5. Follow the instructions on the LCD.
Correct the Paper Feed to Clear Vertical Lines
Before adjusting the paper feed, make a print quality check first by pressing [Ink] > [Improve Print
Quality] > [Check Print Quality].
Related Information
Related Information
• Routine Maintenance
Related Topics:
• Paper Handling and Printing Problems
• Other Problems
213
If your printouts do not look the way you expect, change the print settings on your Brother machine to improve
printout quality. Print speed may be slower when using these settings.
1. Press [Ink] > [Print Options].
2. Press one of the following options:
3. Follow the LCD menus.
4. Press .
Change the Print Options to Improve Your Print Results
• These instructions allow you to improve your print results when you are using your machine for copying,
printing from media, or a mobile device.
• If you are experiencing poor print quality when printing from your computer, change your printer driver
settings.
Option Description
Reduce Smudging Select this option if you have problems with smudged printouts or paper jams.
Related Information
Related Information
• Routine Maintenance
Related Topics:
• Paper Handling and Printing Problems
• Other Problems
• Prevent Smudged Printouts and Paper Jams (Windows)
• Print Settings (Windows)
214
• When you transport the machine, use the packing materials that came with your machine. Do not tip or turn the
product upside down. If you do not pack the machine correctly, any damage that may occur in transit may not
be covered by your warranty.
• The machine should be adequately insured with the carrier.
1. Unplug the machine from the AC power outlet.
2. Using both hands, use the finger holds on each side of the machine to lift the top cover into the open position.
3. Unplug the interface cable from the machine, if it is connected.
4. Gently close the top cover using the finger holds on each side.
5. Open the ink cartridge cover.
6. Press the ink release levers to release the ink cartridges and then take out the ink cartridges.
7. Wrap the machine in the bag.
Pack and Ship Your Machine
IMPORTANT
It is important to allow the machine to “park” the print head after a print job. Listen carefully to the machine
before unplugging it to make sure that all mechanical noises have stopped. Not allowing the machine to finish
this parking process may lead to print problems and possible damage to the print head.
215
8. Pack the machine in the original carton with the original packing material as shown below.
Do not pack the used ink cartridge in the carton.
9. Close the carton and tape it shut.
If you are returning your machine to Brother as part of the Exchange Service, pack only the machine. Keep
all separate parts and printed materials to use with your “Exchange” machine.
Related Information
Related Information
• Routine Maintenance
Related Topics:
• Disposing of Used Consumables
• Replace the Ink Cartridges
5
4
3
2
1
219
• Adjust the Machine Volume
• Change for Daylight Saving Time Automatically
• Set Sleep Mode Countdown
• Set the Machine to Power Off Automatically
• Set the Date and Time
• Set the Time Zone
• Adjust the LCD Backlight Brightness
• Change How Long the LCD Backlight Stays On
• Change the Language Displayed on the LCD
• Change the Keyboard Setting
General Settings
221
You can program the machine to change automatically for Daylight Saving Time.
It will reset itself forward one hour in the spring, and backward one hour in the fall. Make sure you have set the
correct date and time in the [Date & Time] setting.
This feature is available only in the USA and Canada.
1. Press [Settings].
2. Press [Date & Time] > [Auto Daylight].
3. Press [On] or [Off].
4. Press .
Change for Daylight Saving Time Automatically
Related Information
Related Information
• General Settings
222
The Sleep Mode (or Power Save Mode) setting can reduce power consumption. When the machine is in Sleep
Mode, it acts as though it is turned off. The machine will wake up and start printing when it receives a print job. Use
these instructions to set a time delay (countdown) before the machine enters Sleep Mode.
• The timer will restart if any operation is carried out on the machine, such as a print job.
• The factory setting is five minutes.
1. Press [Settings] > [All Settings] > [General Setup] > [Sleep Time].
2. Enter the number of minutes (1-60) you want to set on the touchscreen, and then press [OK].
3. Press .
Set Sleep Mode Countdown
When the machine goes into Sleep Mode, the LCD backlight turns off.
Related Information
Related Information
• General Settings
Related Topics:
• Set the Machine to Power Off Automatically
223
The Auto Power Off feature can reduce power consumption. Set the amount of time that the machine must be in
Sleep Mode before it automatically powers off. When this feature is set to [Off], you must power off the machine
manually.
To turn on the machine after the Auto Power Off feature has turned it Off, press .
1. Press [Settings] > [All Settings] > [General Setup] > [Auto Power Off].
2. Press a or b to display the [Off], [1 hour], [2 hours], [4 hours], or [8 hours] option, and then press the
option you want.
3. Press .
Set the Machine to Power Off Automatically
The machine does not power off automatically when:
• The machine is connected to a wired network.
• The machine is connected to a wireless network.
•[WLAN Enable] is set to [On] or [WLAN(Wi-Fi)] is selected in the [Network I/F] setting.
Related Information
Related Information
• General Settings
Related Topics:
• Set Sleep Mode Countdown
224
The LCD displays the date and time. If they are not current, re-enter them.
1. Press [Settings].
2. Press [Date & Time].
3. Press [Date].
4. Enter the last two digits of the year on the touchscreen, and then press [OK].
5. Enter two digits for the month on the touchscreen, and then press [OK].
6. Enter two digits for the day on the touchscreen, and then press [OK].
7. Press [Clock Type].
8. Press [12h Clock] or [24h Clock].
9. Press [Time].
10. To enter the time, do one of the following:
• If you selected [12h Clock], enter the time (in 12-hour format) using the touchscreen, and then press [AM]
or [PM].
Press [OK].
• If you selected [24h Clock], enter the time (in 24-hour format) using the touchscreen.
Press [OK].
(For example, enter 19:45 for 7:45 PM.)
11. Press .
Set the Date and Time
Related Information
Related Information
• General Settings
225
Set the time zone for your location on the machine.
For example, the time zone for Eastern Time in the USA and Canada is UTC-05:00. Pacific Time in the USA and
Canada is UTC-08:00.
1. Press [Settings].
2. Press [Date & Time] > [Time Zone].
3. Enter your time zone.
4. Press [OK].
5. Press .
Set the Time Zone
Time Zone Standard Time
Hawaii-Aleutian Time Zone UTC - 10:00
Alaska Time Zone UTC - 9:00
Pacific Time Zone UTC - 8:00
Mountain Time Zone UTC - 7:00
Central Time Zone UTC - 6:00
Eastern Time Zone UTC - 5:00
Atlantic Time Zone UTC - 4:00
Related Information
Related Information
• General Settings
226
If you are having difficulty reading the LCD, changing the brightness setting may help.
1. Press [Settings] > [All Settings] > [General Setup] > [LCD Settings] > [Backlight].
2. Press the [Light], [Med], or [Dark] option.
3. Press .
Adjust the LCD Backlight Brightness
Related Information
Related Information
• General Settings
227
Set how long the LCD backlight stays on.
1. Press [Settings] > [All Settings] > [General Setup] > [LCD Settings] > [Dim Timer].
2. Press a or b to display the [10 Secs], [30 Secs], [1 Min], [2 Mins], [3 Mins], or [5 Mins] option, and then
press the option you want.
3. Press .
Change How Long the LCD Backlight Stays On
Related Information
Related Information
• General Settings
231
The following reports are available:
Network Configuration (network models)
The Network Configuration report prints a list of your current network settings.
WLAN Report (wireless models)
The WLAN Report prints the wireless LAN connectivity diagnosis.
Reports
Related Information
Related Information
• Print Reports
234
These tables will help you understand your machine's menu selections and options.
>> [Settings]
>> [General Setup]
>> [Network]
>> [Print Reports]
>> [Machine Info.]
>> [Initial Setup]
[Settings]
[All Settings] > [General Setup]
Settings Tables (2.7" Touchscreen models)
[Settings]
Level 1 Level 2 Level 3 Descriptions
(Date & Time)
- - Access the Date and Time setting menus.
Maintenance - - Access the Maintenance settings menus.
Network Wired LAN - Access the Wired LAN setting menus.
WLAN(Wi-Fi) - Access the WLAN setting menus.
Wi-Fi Direct - Access the Wi-Fi Direct setting menus.
Network I/F - Select the network connection type.
Tray Setting - - Access the tray setting menus.
Wi-Fi Direct - - Access the Wi-Fi Direct setting menus.
Beep - - Adjust the beeper volume.
All Settings - - Configure the detailed settings.
[General Setup]
Level 3 Level 4 Level 5 Descriptions
Maintenance Improve Print
Quality
Check Print
Quality
Check and correct the print quality, and paper feeding
according to the LCD instructions.
Correct Paper
Feed
Print Head
Cleaning
Black only Clean the print head according to the LCD
instructions.
Color only
All
Ink Volume - Check the available ink volume.
Ink Cartridge
Model
- Check your ink cartridge numbers.
Print Options Reduce Smudging Reduce smudging on the paper or paper jams during
printing.
Ink Cartridge
Check
- View your ink cartridge information.
Paper Type - - Check your paper type.
Paper Size - - Set the size of paper in the paper tray.
Check Paper - - Check the paper type and paper size when you pull
the tray out of the machine.
235
[All Settings] > [Network]
LCD Settings Backlight - Adjust the brightness of the LCD backlight.
Dim Timer - Set how long the LCD backlight stays on after the last
finger press.
Keyboard
Settings
- - Select the type of keyboard for the LCD.
Sleep Time - - Select how long the machine must be idle before it
goes into Sleep Mode.
Auto Power Off - - Select how long the machine must wait before it
automatically turns itself off after entering Sleep
Mode.
When set to Off, the machine does not power off
automatically.
[Network]
Level 3 Level 4 Level 5 Level 6 Descriptions
Wired LAN TCP/IP BOOT Method - Select the Boot method that best
suits your needs.
IP Address - Enter the IP address.
Subnet Mask - Enter the Subnet mask.
Gateway - Enter the Gateway address.
Node Name - Enter the Node name.
WINS
Configuration
- Select the WINS configuration
mode.
WINS Server - Specify the IP address of the
primary or secondary WINS
server.
DNS Server - Specify the IP address of the
primary or secondary DNS
server.
APIPA - Set the machine to allocate the IP
address from the link-local
address range automatically.
IPv6 - Turn the IPv6 protocol on or off.
Ethernet - - Select the Ethernet link mode.
Wired Status - - View the current wired status.
MAC Address - - View the machine's MAC
address.
Level 3 Level 4 Level 5 Descriptions
236
WLAN(Wi-Fi) Find Wi-Fi
Network
- - Configure your wireless network
settings manually.
TCP/IP BOOT Method - Select the Boot method that best
suits your needs.
IP Address - Enter the IP address.
Subnet Mask - Enter the Subnet mask.
Gateway - Enter the Gateway address.
Node Name - Enter the Node name.
WINS
Configuration
- Select the WINS configuration
mode.
WINS Server - Specify the IP address of the
primary or secondary WINS
server.
DNS Server - Specify the IP address of the
primary or secondary DNS
server.
APIPA - Set the machine to allocate the IP
address from the link-local
address range automatically.
IPv6 - Turn the IPv6 protocol on or off.
WPS/Push Button - - Configure your wireless network
settings using the one-button
push method.
WPS/PIN Code - - Configure your wireless network
settings using WPS with a PIN.
Recover WLAN - - Reset and restart your wireless
network.
WLAN Status Status - View the current wireless network
status.
Signal - View the current wireless network
signal strength.
SSID - View the current SSID.
Comm. Mode - View the current Communication
mode.
MAC Address - - View the machine's MAC
address.
Level 3 Level 4 Level 5 Level 6 Descriptions
237
[All Settings] > [Print Reports]
Wi-Fi Direct Manual - - Configure your Wi-Fi Direct
network settings manually.
Group Owner - - Set your machine as the Group
Owner.
Push Button - - Configure your Wi-Fi Direct
network settings using the one-
button push method.
PIN Code - - Configure your Wi-Fi Direct
network settings using WPS with
a PIN code.
Device
Information
Device Name - View your machine's device
name.
SSID - View the Group Owner's SSID.
When the machine is not
connected, the LCD displays Not
Connected.
IP Address - View your machine's current IP
Address.
Status
Information
Status - View the current Wi-Fi Direct
network status.
Signal - View the current Wi-Fi Direct
network signal strength.
When your machine acts as
Group Owner, the LCD always
indicates a strong signal.
I/F Enable - - Turn the Wi-Fi Direct connection
on or off.
Web Connect
Settings
Proxy Settings Proxy Connection - Change the Web connection
settings.
Address -
Port -
User Name -
Password -
Network I/F - - - Select the network connection
type.
IPsec - - - IPsec is an optional security
feature of the IP protocol that
provides authentication and
encryption services.
We recommend contacting your
network administrator before
changing this setting.
Network Reset - - - Restore all network settings back
to the factory settings.
[Print Reports]
Level 3 Descriptions
Network Configuration Print a list of your Network settings.
WLAN Report Print the wireless LAN connection results.
Level 3 Level 4 Level 5 Level 6 Descriptions
238
[All Settings] > [Machine Info.]
[All Settings] > [Initial Setup]
[Machine Info.]
Level 3 Level 4 Descriptions
Serial No. - Check your machine's serial number.
Firmware Version Main Version Check your machine's firmware version.
Firmware Update - Update your machine to the latest firmware.
Firmware Auto Check - View firmware information on the Home screen.
Page Counter - Check the total number of pages the machine has printed.
[Initial Setup]
Level 3 Level 4 Descriptions
Date & Time Date Add the date and time on the screen.
Time
Clock Type Select the time format (12-hour or 24-hour).
Auto Daylight
(USA and Canada only)
Set the machine to change automatically for Daylight Saving
Time.
Time Zone Set your time zone.
Reset Machine Reset Restore all the machine's settings that you have changed,
such as Date and Time.
Network Restore all network settings back to the factory settings.
All Settings Restore all the machine's settings back to the factory
settings.
Local Language
(Available only for some
countries.)
- Change your LCD language.
Related Information
Related Information
• Settings and Features Tables
239
>> [Download Software]
>> [Maintenance]
>> [Ink]
>> Wi-Fi Setup
Features Tables (2.7" Touchscreen models)
[Download Software]
Level 1 Descriptions
Download Software Displays information about downloading and installing software for mobile devices
and computers.
[Maintenance]
Level 2 Level 3 Level 4 Descriptions
Maintenance Improve Print
Quality
Check Print
Quality
Check and correct the print quality, and paper feeding
according to the LCD instructions.
Correct Paper
Feed
Print Head
Cleaning
Black only Clean the print head according to the LCD
instructions.
Color only
All
Ink Volume - Check the available ink volume.
Ink Cartridge
Model
- Check your ink cartridge numbers.
Print Options Reduce Smudging Reduce smudging on the paper or paper jams during
printing.
Ink Cartridge
Check
- View your ink cartridge information.
[Ink]
Level 2 Level 3 Descriptions
Ink Volume - Check the available ink volume.
Ink Cartridge Model - Check your ink cartridge numbers.
Improve Print
Quality
Check Print Quality Check and correct the print quality, and paper feeding
according to the LCD instructions.
Correct Paper Feed
Print Head Cleaning Black only Clean the print head according to the LCD instructions.
Color only
All
Print Options Reduce Smudging Reduce smudging on the paper or paper jams during
printing.
Ink Cartridge Check - View your ink cartridge information.
240
Wi-Fi Setup
Level 2 Descriptions
Find Wi-Fi Network Configure your wireless network settings manually.
WPS/Push Button Configure your wireless network settings using the one-button push method.
Recover WLAN Reset and restart your wireless network.
Related Information
Related Information
• Settings and Features Tables
241
Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper
Text Transfer Protocol (HTTP) or Hyper Text Transfer Protocol over Secure Socket Layer (HTTPS).
• What is Web Based Management?
• Access Web Based Management
• Set or Change a Login Password for Web Based Management
Change Machine Settings Using Web Based Management
242
Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper
Text Transfer Protocol (HTTP) or Hyper Text Transfer Protocol over Secure Socket Layer (HTTPS).
The actual screen may differ from the screen shown above.
What is Web Based Management?
• We recommend using the latest version of the following web browsers:
- Microsoft Edge, Firefox, and Google Chrome™ for Windows
- Safari, Firefox, and Google Chrome™ for Mac
- Google Chrome™ for Android™
- Safari and Google Chrome™ for iOS
• Ensure that JavaScript and Cookies are always enabled, regardless of which web browser you use.
Related Information
Related Information
• Change Machine Settings Using Web Based Management
243
>> Start from Your Web Browser
>> Start from Brother Utilities (Windows)
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If required, type the password in the Login field, and then click Login.
4. If you want to pin the navigation menu on the left side of the screen, click and then click .
You can now change the machine settings.
1. Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already
selected).
2. Click Tools in the left navigation bar, and then click Machine Settings.
Web Based Management appears.
Access Web Based Management
• We recommend using the latest version of the following web browsers:
- Microsoft Edge, Firefox, and Google Chrome™ for Windows
- Safari, Firefox, and Google Chrome™ for Mac
- Google Chrome™ for Android™
- Safari and Google Chrome™ for iOS
• Ensure that JavaScript and Cookies are always enabled, regardless of which web browser you use.
• The default password to manage this machine’s settings is located on the back of the machine and marked
"Pwd". We recommend immediately changing the default password to protect your machine from
unauthorized access.You can also find the default password in the Network Configuration Report.
• If the password is entered incorrectly several times, you will not be able to log in for a while. The lockout
settings can be changed in Web Based Management.
• Up to eight computers or mobile devices can be logged in to Web Based Management at the same time. If
you log in a ninth device, the first device will be logged out.
• We recommend using the HTTPS security protocol when configuring settings using Web Based
Management. If you use HTTP when configuring settings using Web Based Management, follow the screen
prompts to switch to a secure HTTPS connection.
• When you use HTTPS for Web Based Management configuration, your browser will display a warning dialog
box. To avoid displaying the warning dialog box, you can install a self-signed certificate to use SSL/TLS
communication. For more detailed information, see Related Information.
Start from Your Web Browser
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as
"SharedPrinter" instead of the IP address.
For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
For example:
https://brn123456abcdef
The NetBIOS name can be found in the Network Configuration Report.
Start from Brother Utilities (Windows)
244
3. If required, type the password in the Login field, and then click Login.
4. If you want to pin the navigation menu on the left side of the screen, click and then click .
You can now change the machine settings.
Related Information
Related Information
• Change Machine Settings Using Web Based Management
Related Topics:
• Print the Network Configuration Report
• Create a Self-signed Certificate
• Install the Self-signed Certificate for Windows Users as Administrators
245
The default password to manage this machine’s settings is located on the back of the machine and marked "Pwd".
We recommend immediately changing the default password to protect your machine from unauthorized access.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. Do one of the following:
• If you have previously set your own password, type it, and then click Login.
• If you have not previously set your own password, type the default login password, and then click Login.
4. Go to the navigation menu, and then click Administrator > Login Password.
5. Following the on-screen Login Password guidelines, type your password in the Enter New Password field.
6. Retype the password in the Confirm New Password field.
7. Click Submit.
Set or Change a Login Password for Web Based Management
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as
"SharedPrinter" instead of the IP address.
For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
For example:
https://brn123456abcdef
The NetBIOS name can be found in the Network Configuration Report.
Start from , if the navigation menu is not shown on the left side of the screen.
You can also change the lockout settings in the Login Password menu.
Related Information
Related Information
• Change Machine Settings Using Web Based Management
Related Topics:
• Access Web Based Management
247
>> General Specifications
>> Print Media Specifications
>> Printer Specifications
>> Interface Specifications
>> Network Specifications
>> Computer Requirements Specifications
1 Measured diagonally
2 Measured when the machine is connected to the USB interface. Power consumption varies slightly depending on the usage environment
or part wear.
3 When printing single-sided, resolution: standard / document: ISO/IEC 24712 printed pattern.
4 Measured according to IEC 62301 Edition 2.0.
5 Even when the machine is turned off, it will automatically turn itself on periodically for print head maintenance, and then turn itself off again.
Specifications
General Specifications
Printer Type Inkjet
Print Head Black Piezo with 210 nozzles x 1
Color Piezo with 210 nozzles x 3
Memory Capacity 128 MB
Liquid Crystal Display (LCD)
1
2.7 in. (67.5 mm) TFT Color Touchscreen LCD
Power Source AC 100 to 120 V 50/60 Hz
Power Consumption
2
Printing
3
: Approx. 10 W
Ready
4
: Approx. 3 W
Sleep
4
: Approx. 0.9 W
Power Off
45
: Approx. 0.2 W
Dimensions
Weights 17.4 lb (7.9 kg)
Temperature Operating 50 °F to 95 °F (10°C to 35°C)
Humidity Operating 20 to 80% (without condensation)
6.3 in.
159 mm
17.1 in.
435 mm
23.1 in.
588 mm
6.7 in.
170 mm
13.5 in.
343 mm
248
1 Remove any printed pages from the output paper tray immediately to avoid smudging.
2 Actual output tray capacity may vary depending on environmental conditions.
3 For Brother Sublimation Paper information, go to your model's Consumables & Accessories page at https://s.brother/cp2ab/
.
1 When printing on Letter size paper.
1 Your machine has a USB 2.0 Hi-Speed interface. The machine can also be connected to a computer that has a USB 1.1 interface.
2 Third party USB ports are not supported.
Print Media Specifications
Paper Input Paper Tray
Paper Type
1
Sublimation Paper
Paper Size
Letter, A4, Legal
3
Maximum Paper
Capacity
Up to 100 sheets of Brother Sublimation Paper (SP01PL)
Manual Feed
Slot
Paper Type
1
Sublimation Paper
Paper Size
Letter, A4, Legal
3
Maximum Paper
Capacity
Up to 1 sheet
Paper Output
12
Up to 20 sheets of Brother Sublimation Paper (SP01PL) (face
up print delivery to the output paper tray)
Printer Specifications
Resolution Up to 1200 × 2400 dpi
Printing Width
1
8.26 in. (210 mm)
Print Speed See your model's page on your local Brother website.
Interface Specifications
USB
12
Use a USB 2.0 interface cable that is no longer than 6 feet (2 m).
LAN Use an Ethernet UTP cable category 5 or greater.
Wireless LAN IEEE 802.11b/g/n (Infrastructure)
IEEE 802.11g/n (Wi-Fi Direct)
Network Specifications
You can connect your machine to a network for Network Printing.
Network Security (Wired) SMTP-AUTH, SSL/TLS (IPPS, HTTPS, SMTP), SNMP v3,
802.1x (EAP-MD5, EAP-FAST, PEAP, EAP-TLS, EAP-
TTLS), IPsec
Network Security (Wireless) SMTP-AUTH, SSL/TLS (IPPS, HTTPS, SMTP), SNMP v3,
802.1x (EAP-FAST, PEAP, EAP-TLS, EAP-TTLS), Ipsec
Wireless Network Security SSID (32 characters), WEP 64/128 bit, WPA-PSK (TKIP/
AES), WPA2- PSK (TKIP/AES)
Wireless Setup Support Utility WPS Yes
249
Supported Operating Systems and Software Functions
1 An Internet connection is required to install the software.
2 Third party USB ports are not supported.
3 macOS Disclaimer
AirPrint capable: Printing via macOS requires the use of AirPrint. Mac drivers are not provided for this machine.
For the latest driver updates, go to your model's Downloads page at https://s.brother/ca2ab/.
All trademarks, brands, and product names are the property of their respective companies.
Computer Requirements Specifications
Computer Platform &
Operating System Version
PC Interface Processor
Hard Disk Space to Install
1
USB
2
Wired LAN WLAN
(Wi-Fi)
For Drivers For
Applications
(Including
Drivers)
Windows
Operating
System
Windows 10
Home
Windows 10
Pro
Windows 10
Education
Windows 10
Enterprise
Windows 11
Home
Windows 11
Pro
Windows 11
Education
Windows 11
Enterprise
Printing 32 bit (x86) or
64 bit (x64)
processor
300 MB 600 MB
Mac
Operating
System
3
macOS v11
macOS v12
macOS v13
Printing 64 bit
processor
N/A 100 MB
Related Information
Related Information
• Appendix
250
Supply Specifications
Sublimation Ink The machine uses individual Black, Yellow, Cyan, and Magenta ink cartridges that are
separate from the print head assembly.
Service Life of Ink
Cartridge
The first time you install the ink cartridges, the machine will use extra ink to fill the ink
delivery tubes. This is a one-time process that enables high-quality printing.
Replacement Supplies <Black> SP01BK
<Yellow> SP01Y
<Cyan> SP01C
<Magenta> SP01M
CAUTION
• Black Sublimation Ink may cause an allergic reaction.
• Wear a protective gloves when there is a possibility of touching the ink, such as when replacing the ink
cartridges, clearing paper jams or performing routine maintenance inside the product.
• If the ink accidentally gets on your skin, wash immediately with soap and cold water. If skin irritation or
rash occurs, seek medical attention immediately.
Related Information
Related Information
• Appendix
251
>> FAQs (Frequently Asked Questions)
>> For Customer Service
>> Ordering Accessories and Supplies
For more information on your Brother machine, visit the Brother support website at https://s.brother/cp2ab/
. For
additional help and tips, go to your model's FAQs & Troubleshooting page; for the latest drivers and software, go
to your model's Downloads page.
In USA:
www.brother-usa.com/support
(Self-Service/Email/Chat)
1-877-BROTHER (1-877-276-8437)
In Canada:
www.brother.ca/support
(Self-Service Videos, Email, Chat, Facebook and Twitter Help)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit
www.brother-usa.com/support
.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, visit www.brother.ca/support.
We recommend Genuine Brother supplies, which are available at most Brother retailers. If you cannot find the
supplies you need and have a Visa, MasterCard, Discover, American Express credit card, or PayPal account, you
can order directly from Brother. Visit us online for a complete selection of the Brother accessories and supplies that
are available for purchase.
In USA:
1-877-BROTHER (1-877-276-8437)
In Canada:
Brother Help and Customer Support
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made from
within that country.
FAQs (Frequently Asked Questions)
For Customer Service
Ordering Accessories and Supplies
NOTE
In Canada, only Visa and MasterCard are accepted.
www.brother-usa.com/support
www.brother.ca
USA
Version 0
Brother International Corporation
200 Crossing Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
