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As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's
FAQs & Troubleshooting page at https://s.brother/cf2ab/
.
Error and Maintenance Messages
Related Information references are at the bottom of this page.
Error Message Cause Action
Cannot Clean XX
Cannot Initialize XX
Cannot Print XX
The machine has a mechanical problem.
-OR-
A foreign object, such as a paper clip or a
piece of ripped paper, is in the machine.
Open the top cover and remove any
foreign objects and paper scraps from
inside the machine. If the error message
continues, disconnect the machine from
the power for several minutes, and then
reconnect it.
See Related Information: Paper is
Jammed Inside and in the Front of the
Machine (Jam Inside/ Front).
Cannot Detect An ink cartridge is not installed correctly. Take out the new ink cartridge and
reinstall it slowly and firmly until it locks
into place.
See Related Information: Replace the Ink
Cartridges.
The wrong Brother model ink cartridge
was installed.
Check the model numbers of the ink
cartridges and install the correct ink
cartridges.
Connection Error Other devices are trying to connect to the
Wi-Fi Direct network at the same time.
Make sure there are no other devices
trying to connect to the Wi-Fi Direct
network, and then try to configure the Wi-
Fi Direct settings again.
Connection Failed The Brother machine and your mobile
device cannot communicate during the
Wi-Fi Direct network configuration.
• Move the mobile device closer to your
Brother machine.
• Move your Brother machine and the
mobile device to an obstruction-free
area.
• If you are using the PIN Method of
WPS, make sure you have entered
the correct PIN.
Cover is Open. The top cover is not locked in the closed
position.
Lift the top cover and then close it again.
Make sure the interface cable (if used)
has been guided correctly through the
cable channel and out the back of the
machine.
The ink cartridge cover is not locked in the
closed position.
Firmly close the ink cartridge cover until it
locks into place.
Data Remaining in
Memory
Print data is left in the machine's memory.
Press . The machine will cancel the job
and clear it from the memory. Try to print
again.
High Temperature The room temperature is too high. After cooling the room, allow the machine
to cool down to room temperature. Try
again when the machine has cooled
down.
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