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Troubleshooting en-us
33
Issue Cause and troubleshooting
Coffee tastes burnt. Grinding level is set too fine.
▶ Set a coarser grinding level.
→
"Setting the grinding level", Page21
Type of coffee is not optimal.
▶ Change the type of coffee.
Milk froth quality varies
considerably.
Milk froth quality depends on the type of milk or plant-
based alternative used.
▶ Optimize the result through the selection of the milk
or plant-based drink type.
Appliance is not
dispensing milk froth.
Heavy build-up of limescale in the appliance.
▶ Descale the appliance.
Milk frother is soiled.
▶ Clean the milk frother in the dishwasher.
Milk frother is not inserted in the milk.
1. Use more milk.
2. Check whether the milk frother is inserted in the milk.
3. Slide the outlet system right down.
Appliance is not
dispensing drinks.
Air in the water filter.
1. Immerse the water filter in water with the opening
facing upwards until no more air bubbles escape.
2. Reinsert the filter.
▶ Firmly press the water filter straight down into the
tank connection.
Residues of limescale remover are blocking the water
tank.
1. Remove the water tank.
2. Clean the water tank thoroughly.
Water has dripped
inside at the base of
the appliance.
Drip tray was removed too soon.
▶ Wait a few seconds after the last drink was dispensed
before removing the drip tray.
Brewing unit cannot be
removed.
Locking mechanism cannot be released, brewing unit is
jammed.
▶ Switch the appliance off and back on after 3minutes.
Grinder will not start. Appliance is too hot.
1. Disconnect the appliance from the power supply.
2. Wait 1hour so the appliance can cool down.
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