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42
AXIS Q7414 - System Options
Support
The Support Overview page provides valuable information on troubleshooting and contact information, should you require
technical assistance.
System Overview - is an overview of the video encoder’s status and settings. Information that can be found here includes the
video encoder’s firmware version, IP address, security, event and image settings and recent log items. Many of the captions are
also links to the proper Setup page to conveniently make adjustments in the video encoder’s settings.
Logs & Reports - when contacting Axis support, please be sure to provide a valid Server Report with your query. The Access
Log is automatically included in the server report.
Information - the Logs, the Server Report and the Parameter List may prove useful when troubleshooting a problem or when
contacting the Axis support web.
System Log - Provides information about system events.
Access Log - The Access Log may be used for various purposes:
• Security - Tracking all access to the video encoder. The access log lists the IP addresses, users and networking protocols
used to access the video encoder.
• Simple web attraction tracker.
• System analysis and trouble shooting.
Server Report - Provides information about the server status and should always be included when requesting support.
Parameter List - Shows the unit's parameters and their current settings.
Connection List - Lists all clients that are currently accessing video. It is also used for system analysis and troubleshooting.
Crash Report - Generates an archive with debugging information. The reports takes several minutes to generate.
Configuration
From the drop-down lists, select the size and level of information to be added to the System and Access Log files.
The default information level for the Access Log is set to Critical & Warnings. However, in an error situation and when
requesting support, set it to the lowest information level Critical & Warnings & Info.
For the Log Level for Email, select from the drop-down list the level of information to send as email and enter the destination
email address.
Advanced
Scripting is an advanced function that enables you to customize and use scripts. This function is a very powerful tool.
Caution!
Improper use may cause unexpected behavior or even cause loss of contact with the unit. If a script does cause prob-
lems, reset the unit to its factory default settings. A backup file may be of use to return the unit to its latest configu-
ration.
Axis strongly recommends that you do not use this function unless you understand the consequences. Note that Axis
support does not provide assistance for problems with customized scripts.
For more information, please visit the Developer pages at www.axis.com/developer
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