Laundry Combo
User manual
WD18DB8995**/WD25DB8995**
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Contents
Safety information 4
What you need to know about the safety instructions 4
Important safety symbols 4
Important safety precautions 5
Critical installation warnings 6
Installation cautions 8
Critical usage warnings 8
Usage cautions 9
Critical cleaning warnings 13
Care for preventing freezing 13
Instructions about the WEEE (for India models) 14
Installation 15
What’s included 15
Installation requirements 18
Step-by-step installation 20
Environment 26
Before you start 27
Initial setup 27
Run Calibration (recommended) 27
Laundry guidelines 28
Detergent drawer guidelines 30
Operations 36
LCD panel 36
Operating a cycle 39
Cycle overview 40
Settings 43
Special features 50
SmartThings 51
Open Source Announcement 53
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Maintenance 54
Product Care 54
Self Clean+ 55
Self Dry 56
Emergency drain 57
Cleaning 59
Defrosting your washing machine 69
Care against an extended time of disuse 69
Troubleshooting 70
Checkpoints 70
Information codes 76
Specifications 78
Fabric care chart 78
Protecting the environment 79
Specification sheet 80
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Safety information
Congratulations on your new Samsung Laundry Combo. This manual contains important information on
the installation, use and care of your appliance. Please take some time to read this manual to take full
advantage of your Laundry Combo’s many benefits and features.
What you need to know about the safety instructions
Please read this manual thoroughly to ensure that you know how to safely and efficiently operate the
extensive features and functions of your new appliance. Please store the manual in a safe location close
to the appliance for future reference. Use this appliance only for its intended purpose as described in this
instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible conditions and
situations that may occur. It is your responsibility to use common sense, caution and care when installing,
maintaining and operating your Laundry Combo.
Because the following operating instructions cover various models, the characteristics of your Laundry
Combo may differ slightly from those described in this manual and not all warning signs may be applicable.
If you have any questions or concerns, contact your nearest service center or find help and information
online at www.samsung.com.
Important safety symbols
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or property damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
CAUTION
To reduce the risk of fire or explosion, follow these basic precautions.
Read the instructions
After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
NOTE
Indicates that a risk of personal injury or material damage exists.
These warning signs are here to prevent injury to yourself and others.
Please follow them explicitly.
As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate
this appliance, familiarize yourself with its operation and exercise care when using it.
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Important safety precautions
To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic
precautions, including the following:
1. This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for their safety.
2. For use in Europe: This appliance can be used by children aged from 8 years and above and persons
with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have
been given supervision or instruction concerning use of the appliance in a safe way and understand the
hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not
be made by children without supervision.
3. Children should be supervised to ensure that they do not play with the appliance.
4. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly
qualified persons in order to avoid a hazard.
5. CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this
appliance must not be supplied through an external switching device, such as a timer, or connected to a
circuit that is regularly switched on and off by the utility.
6. The new hose-sets supplied with the appliance are to be used and that old hose-sets should not be
reused.
7. This appliance is intended to be used in household only and it is not intended to be used such as:
- staff kitchen areas in shops, offices and other working environments;
- farm houses;
- by clients in hotels, motels and other residential type environments;
- bed and breakfast type environments;
- areas for communal use in blocks of flats or in launderettes.
8. For appliances with ventilation openings in the base, that a carpet must not obstruct the openings;
9. For use in Europe: Children of less than 3 years should be kept away unless continuously supervised.
NOTE
From the number 10 through the end of the list are only applicable for models with a drying function.
10. The tumble dryer is not to be used if industrial chemicals have been used for cleaning.
11. The lint trap has to be cleaned frequently, if applicable.
12. Lint must not to be allowed to accumulate around the tumble dryer. (not applicable for appliances
intended to be vented to the exterior of the building)
13. Adequate ventilation has to be provided to avoid the back flow of gases into the room from appliances
burning other fuels, including open fires.
14. Do not dry unwashed items in the tumble dryer.
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15. Items that have been soiled with substances such as cooking oil, acetone, alcohol, petrol, kerosene, spot
removers, turpentine, waxes and wax removers should be washed in hot water with an extra amount of
detergent before being dried in the tumble dryer.
16. Items such as foam rubber (latex foam), shower caps, waterproof textiles, rubber backed articles and
clothes or pillows fitted with foam rubber pads should not be dried in the tumble dryer.
17. Fabric softeners, or similar products, should be used as specified by the fabric softener instructions.
18. The final part of a tumble dryer cycle occurs without heat (cool down cycle) to ensure that the items are
left at a temperature that ensures that the items will not be damaged.
19. Remove all objects from pockets such as lighters and matches.
20. WARNING: Never stop a tumble dryer before the end of the drying cycle unless all items are
quickly removed and spread out so that the heat is dissipated.
21. WARNING: The appliance must not be supplied through an external switching device, such as a
timer, or connected to a circuit that is regularly switched on and off by a utility.
22. Exhaust air must not be discharged into a flue which is used for exhausting fumes from appliances
burning gas or other fuels.
23. The appliance must not be installed behind a lockable door, a sliding door or a door with a hinge on the
opposite side to that of the tumble dryer, in such a way that a full opening of the tumble dryer door is
restricted.
Critical installation warnings
WARNING
The installation of this appliance must be performed by a qualified technician or service company.
• Failure to do so may result in electric shock, fire, an explosion, problems with the appliance, or injury.
The appliance is heavy, therefore take care when lifting it.
Plug the power cord firmly into a wall socket that meets local electrical specifications. Use the socket for
this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances using a power strip or extending the power cord may result
in electric shock or fire.
• Ensure that the power voltage, frequency, and current are the same as those of the product
specifications. Failure to do so may result in electric shock or fire.
Remove all foreign substances such as dust or water from the power plug terminals and contact points
using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or fire.
Plug the power plug into the wall socket so that the cord is running towards the floor.
• If you plug the power plug into the socket in the opposite direction, the electric wires within the cable
may be damaged and this may result in electric shock or fire.
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Keep all packaging materials out of the reach of children as these may be dangerous.
• If a child places a bag over its head, it may suffocate.
When the appliance, power plug or power cord is damaged, contact your nearest service center.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, fire, an explosion, or problems with the appliance.
• Never plug the power cord into a socket that is not grounded correctly and make sure that it is in
accordance with local and national regulations.
Do not install this appliance near a heater or any inflammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to direct sunlight or
water (raindrops).
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
Do not install this appliance in a location where gas may leak.
• This may result in electric shock or fire.
Do not install or keep the product exposed to the outdoor elements.
Do not use an electric transformer.
• This may result in electric shock or fire.
Do not use a damaged power plug, damaged power cord or loose wall socket.
• This may result in electric shock or fire.
Do not pull or excessively bend the power cord.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power
cord between objects, or push the power cord into the space behind the appliance.
• This may result in electric shock or fire.
Do not unplug the appliance by pulling the power cord.
• Unplug the power plug by holding the plug.
• Failure to do so may result in electric shock or fire.
This appliance should be positioned so that the power plug, the water supply taps, and the drain pipes are
accessible.
Following the repair by a non-authorized service provider, self-repair or non-professional repair of the
product, Samsung is not liable for any damage to the product, any injury or any other product safety issue
caused by any attempt to repair the product which does not carefully follow these repair and maintenance
instructions. Any damage to the product caused by an attempt to repair the product by any person other
than a Samsung certified service provider will not be covered by the warranty.
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Installation cautions
CAUTION
Install your appliance on a solid, level floor that can support its weight.
• Failure to do so may result in abnormal vibrations, movement, noise, or problems with the appliance.
Critical usage warnings
WARNING
If the appliance is flooded, turn off the water and power supplies immediately and contact your nearest
service center.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power cord immediately
and contact your nearest service center.
• Failure to do so may result in electric shock or fire.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without touching the
power plug. Do not touch the appliance or power cord.
• Do not use a ventilating fan.
• A spark may result in an explosion or fire.
Remove all door levers before disposing of the appliance.
• If trapped inside the appliance, children may suffocate to death.
Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the Laundry Combo
before using it.
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or other
inflammable or explosive substances.
• This may result in electric shock, fire, or explosion.
Do not open the door by force while operating.
• Water flowing out of the Laundry Combo may result in burns or cause the floor to be slippery. This may
result in injury.
• Opening the door by force may result in damage to the appliance or injury.
Do not sit on the appliance or lean against the doors.
• The appliance may fall over causing a serious injury.
Dry the laundry only after it was spun by an appropriate washing machine.
Do not dry laundry contaminated by inflammable materials such as gasoline, kerosene, benzene, thinner,
alcohol, etc.
• This may result in electric shock, fire or explosion.
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Do not touch the power plug with wet hands.
• This may result in electric shock.
Do not turn the appliance off by unplugging the power cord while an operation is in progress.
• Plugging the power cord into the wall socket again may cause a spark and result in electric shock or fire.
Do not let children climb in or onto the appliance.
• This may result in electric shock, burns or injury.
Do not insert your hand or a metal object under the Laundry Combo while it is operating.
• This may result in injury.
Do not unplug the appliance by pulling the power cord. Always grip the plug firmly and pull it straight out
of the outlet.
• Damage to the power cord may cause a short-circuit, fire and/or electric shock.
Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• When the appliance needs to be repaired or reinstalled, contact your nearest service center.
• Failure to do so may result in electric shock, fire, problems with the appliance, or injury.
If the water supply hose comes loose from the water tap and floods the appliance, unplug the power cord.
• Failure to do so may result in electric shock or fire.
Unplug the power cord when the appliance is not being used for long periods of time or during a thunder or
lightning storm.
• Failure to do so may result in electric shock or fire.
If any foreign substance enters into the appliance, unplug the power cord and contact your nearest
Samsung Customer Service.
• This may result in electric shock or fire.
Keep your pets away from the appliance to prevent them from chewing any parts of the Laundry Combo,
which may result in electric shock, fire, or injury.
Usage cautions
CAUTION
When the Laundry Combo is contaminated by a foreign substance such as detergent, dirt, food waste, etc.,
unplug the power cord and clean the Laundry Combo using a damp, soft cloth.
• Failure to do so may result in discoloration, deformation, damage, or rust.
The glass parts may break by a strong impact. Take care when using the Laundry Combo.
• If the glass is broken, it may result in injury.
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Open the water tap slowly after a long period of non-use, water supply failure, or when reconnecting the
water supply hose.
• The air pressure in the water supply hose or the water pipe may damage a part of the appliance or result
in a water leak.
If a draining error occurs during an operation, check if there is a draining problem.
• If the Laundry Combo is used when it is flooded because of a draining problem, it may result in electric
shock or fire.
Insert the laundry into the Laundry Combo completely so that the laundry does not get caught in the door.
• If laundry gets caught in the door, it may result in damage to the laundry or the appliance, or result in a
water leak.
Turn the water supply off when the Laundry Combo is not being used.
• Ensure that the screws on the water supply hose connector are properly tightened.
Ensure that the rubber seal and front door glass are not contaminated by a foreign substance (such as
waste, thread, hair, etc.).
• If a foreign substance is caught in the door or the door is not completely closed, it may cause a water
leak.
Open the water tap and check if the water supply hose connector is firmly tightened and that there is no
water leak before using the appliance.
• If the screws on the water supply hose connector are loose, it may result in a water leak.
The appliance you have purchased is designed for domestic use only.
Using the appliance for business purposes qualifies as an appliance misuse. In this case, the appliance will
not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to
Samsung for malfunctions or damages resulting from such misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes,
chemicals, metal objects, etc.) on the appliance.
• This may result in electric shock, fire, problems with the appliance, or injury.
Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, this may result in electric shock, fire or problems with the
appliance.
Do not place objects that generate electromagnetic fields near the Laundry Combo.
• This may result in injury due to a malfunction.
Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water.
• This may result in burns or injury.
Draining time may vary depending on the water temperature. If the water temperature is too high, the
draining process starts after the water cools down.
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your model has a special cycle for
these items.
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(*): Woollen bedding, rain covers, fishing vests, ski pants, sleeping bags, diaper covers, sweat suits, and
bicycle, motor cycle and car covers, etc.
• Do not wash thick or hard mats even if the washing machine mark is on the care label. This may result in
injury or damage to the Laundry Combo, walls, floor, or clothing due to abnormal vibrations.
• Do not wash throw rugs or doormats with rubber backing. The rubber backing may come off and stick to
inside the drum, and this may result in malfunction such as a drainage error.
Do not operate the Laundry Combo when the detergent drawer is removed.
• This may result in electric shock or injury due to a water leak.
Do not touch the insides of the drum during or just after drying as it is hot.
• This may result in burns.
Do not touch the inside of the glass door and the drum after washing and drying as those parts may
become hot and could cause burns.
Do not insert your hand into the detergent drawer.
• This may result in injury as your hand may be caught by the detergent input device.
Remove the liquid detergent guide (applicable models only) when using powdered detergent.
• If not, water may leak through the front of the detergent drawer.
Do not place any objects (such as shoes, food waste, or animals) other than laundry into the Laundry
Combo.
• This may result in damage to the Laundry Combo, or injury and death in the case of pets because of the
abnormal vibrations.
Do not press the buttons using sharp objects such as pins, knives, fingernails, etc.
• This may result in electric shock or injury.
Do not wash or dry laundry contaminated by oils, creams or lotions usually found in skincare shops or
massage clinics.
• This may cause the rubber seal to become deformed and result in a water leak.
Do not leave metal objects such as safety pins or hairpins in the drum for long periods of time.
• This may cause the drum to rust.
• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to the surface and
use a sponge to clean it. Never use a metal brush.
Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry contaminated by dry
cleaning detergent.
• This may result in spontaneous combustion or ignition due to the heat from the oxidation of the oil.
Do not use water from water cooling/heating devices.
• This may result in problems with the Laundry Combo.
Do not use natural hand-washing soap for the Laundry Combo.
• If it hardens and accumulates inside the Laundry Combo, it may result in problems with the appliance,
discoloration, rust, or bad odors.
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Place socks and brassieres in a washing net and wash them with the other laundry.
Do not wash large laundry items such as bedding in the washing net.
• Failure to do so may result in injury due to abnormal vibrations.
Do not use hardened detergent.
• If it accumulates inside the Laundry Combo, it may result in a water leak.
Make sure that the pockets of all the clothing items are empty.
• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause extensive damage to
the appliance.
Do not wash or dry clothing with large buckles, buttons, or other heavy metal objects.
Sort the laundry by color on the basis of its colorfastness and select the recommended cycle, water
temperature and additional functions.
• This may result in discoloration or fabric damage.
Take care that children’s fingers are not caught in the door when closing it.
• Failure to do so may result in injury.
To prevent odors and mold, leave the door open after completing a cycle to allow the drum to dry.
To prevent limescale build-up, leave the detergent drawer open after a wash cycle and dry inside it.
Do not dry laundry containing forming rubber (latex) or similar rubber textures.
• If forming rubber is heated, it may start a fire.
If necessary, use the laundry net for small and lightweight laundry such as fabric tie belts, apron strings,
and underwire bras which can break during a cycle.
Dryer sheets are compatible with this model, and are recommended for better drying performance.
Dryer sheets are also beneficial in reducing the static electricity generated during a drying cycle. Static
electricity could lead to damaging laundry items and potentially the appliance.
Do not use the Laundry Combo near dangerous powders such as coal dust, wheat flour, etc.
• This may result in electric shock, fire or an explosion.
Do not touch the rear side of the appliance during or immediately after drying is complete.
• The appliance remains hot and may cause burns.
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Critical cleaning warnings
WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use a strong acidic cleaning agent.
Do not use benzene, thinner or alcohol to clean the appliance.
• This may result in discoloration, deformation, damage, electric shock or fire.
Before cleaning or performing maintenance, unplug the appliance from the wall socket.
• Failure to do so may result in electric shock or fire.
Clean the filter case before and after using the Laundry Combo.
Clean the inside of the product on a regular basis by asking an authorized service engineer.
Care for preventing freezing
WARNING
Install the Laundry Combo in an area where the temperature does not drop below a water-freezing
temperature.
If draining directly using a long drain hose, water remaining inside the hose can freeze in winter. Make sure
there is no water left inside the hose after use.
If the drain hose has frozen, wrap the hose with a towel soaked in warm water for approximately ten
minutes to thaw it.
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Instructions about the WEEE (for India models)
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and
its electronic accessories (e.g. charger, headset, USB cable) should not be disposed
of with other household waste at the end of their working life. To prevent possible
harm to the environment or human health from uncontrolled waste disposal, please
separate these items from other types of waste and recycle them responsibly to
promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product,
or their local government office, for details of where and how they can take these
items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of
the purchase contract. This product and its electronic accessories should not be mixed
with other commercial wastes for disposal.
For more information on safe disposal and recycling, visit our website www.samsung.com or contact our
Helpline numbers on the last page.
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Installation
What’s included
Make sure all the parts are included in the product package. If you have a problem with the Laundry Combo
or the parts, contact a local Samsung customer center or retailer.
NOTE
The appearance of the actual product may differ from the image shown.
01
02
03
04
09
14
12
13
08
07
10
11
05
06
01 Worktop 02 LCD panel 03 Lint filter cover
04 Door 05 Emergency drain tube 06 Drain filter
07 Auto dispenser 08 Flex auto dispenser 09 Compartment cover
10 Manual softener dispenser 11 Lint filter 12 Power plug
13 Drain hose 14 Levelling feet
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Accessories (supplied)
Spanner Bolt caps Hose guide
(applicable models only)
Cold water hose Hot water hose Cable tie
50 ml
100 ml
Drain hose
(applicable models only)
Aqua Pebble
Parts sold separately
Appliance Brush*
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NOTE
• Spanner: For removing the shipping bolts and levelling the washing machine.
• Bolt caps: For covering the holes after removing the shipping bolts. The provided number of bolt caps (3
to 6) depends on the model.
• Hose guide: For hanging the drain hose in the drainpipe or wash-basin.
• Cold/Hot water hose: For supplying water to the washing machine. (Hot water hose is for applicable
models only.)
• * Appliance brush: Purchase a flexible cleaning brush designed to bend for cleaning the heat exchanger.
(Minimum length: 680 mm)
- Water hoses and appliance brushes are not sold in Samsung service center or retailers.
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Installation requirements
Electrical supply and grounding
• Use an individual branch circuit specific to the
Laundry Combo.
To ensure proper grounding, the Laundry Combo
comes with a power cord featuring a three-prong
grounding plug for use in a properly installed and
grounded outlet.
Check with a qualified electrician or service
person if you are not sure about the grounding.
Do not modify the provided plug. If it does not fit
the outlet, call a qualified electrician to install a
suitable outlet.
WARNING
• Do NOT use an extension cord.
• Use only the power cord that comes with the
Laundry Combo.
• Do NOT connect the ground wire to plastic
plumbing, gas lines, or hot water pipes.
• Improperly connected grounding conductors
may cause electric shock.
• Do not remove or modify the grounding pin
of power cord to reduce the risk of electric
hazard.
• Please use the additional grounding wire
provided with this appliance if there is no hole
for earth pin in power inlet socket.
Water supply
A proper water pressure for this Laundry Combo
is between 50 kPa and 800 kPa. Water pressure
less than 50 kPa may cause the water valve to
not close completely, or it may take longer to fill
the drum, causing the Laundry Combo to turn off.
Water taps must be within 120 cm from the rear
of the Laundry Combo so that the provided inlet
hoses reach the Laundry Combo.
To reduce the risk of leaks:
• Make sure water taps are easily accessible.
• Turn off the taps when the Laundry Combo is
not in use.
• Check for any leaks at the water inlet hose
fittings on a regular basis.
CAUTION
Before using the Laundry Combo for the first time,
check all connections at the water valve and taps
for any leaks.
Drain
Samsung recommends a standpipe 60-90 cm
high. The drain hose must be connected through
the hose clip to the standpipe, and the standpipe
must fully cover the drain hose.
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Flooring
For best performance, the Laundry Combo must
be installed on a solid floor. Wood floors may need
to be reinforced to minimise vibration and/or
unbalanced loads. Carpeting and soft tile surfaces
do not resist vibration well and may cause the
Laundry Combo to move slightly during the spin
cycle.
CAUTION
Do NOT install the Laundry Combo on a platform
or a poorly supported structure.
Water temperature
Do not install the Laundry Combo in areas where
water may freeze as the Laundry Combo always
retains some water in its water valves, pumps,
and/or hoses. Frozen water left in the connection
parts may cause damage to belts, the pump, and
other components of the Laundry Combo.
Alcove installation
Minimum clearance for stable operation:
Sides 25 mm
Top 25 mm
Rear 50 mm
Front 550 mm
If the Laundry Combo is installed in the same
location with other washer or dryer, the front
of the alcove must have at least a 550 mm
unobstructed air opening.
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Step-by-step installation
STEP 1 Select a location
Location requirements:
• A solid, level surface without carpeting or flooring that may obstruct ventilation
• No direct sunlight
• Adequate room for ventilation and wiring
• Ambient temperature always higher than the freezing point (32 °F / 0 °C)
• Away from heat sources
STEP 2 Remove the shipping bolts
1. After unpacking the product, remove all shipping
bolts.
NOTE
Use the enclosed end of the supplied wrench to remove
the shipping bolts.
2. Fill the holes with the supplied plastic bolt caps.
Keep the shipping bolts for future use.
WARNING
• The shipping bolts secure the tub during product transportation and reduce the chance of suspension
damage. Remove the shipping bolts before using the product and only reinsert them if you need to
move the product.
• Packaging materials can be dangerous to children. Dispose all packaging material (plastic bags,
polystyrene, etc.) out of children’s reach.
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English 21
STEP 3 Adjust the levelling feet
1. Gently slide the Laundry Combo into position.
Excessive force may damage the levelling feet.
2. Level the Laundry Combo by manually adjusting the
levelling feet.
3. When levelling is complete, tighten the nuts using
the spanner.
CAUTION
When installing the product, make sure one of the
levelling feet is not pressing the power cord.
CAUTION
Make sure all the levelling feet are seating on the floor surface to avoid the Laundry Combo from moving or
generating noise caused by vibration. Then, check if the Laundry Combo is rocking. If the Laundry Combo is
not rocking, tighten the nuts.
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Installation
English22
STEP 4 Connect the water hose
The provided water hose may differ depending on the model. Please follow the instructions according to
the provided water hose.
Connecting to a threaded water tap
1. Connect the water hose to the water tap, and then
turn it to the right to tighten.
CAUTION
Before connecting the water hose, make sure there is
a rubber washer in the hose connector. Do not use the
hose if the washer is damaged or missing.
2. Connect the other end of the water hose to the inlet
valve on the back of the Laundry Combo, and then
turn it to the right to tighten.
3. Slowly open the water tap and check if there are any
leaks around the connection areas. If there are water
leaks, repeat step 1 and 2.
WARNING
If there is a water leak, stop operating the Laundry Combo and disconnect it from the electrical supply.
Then, contact a local Samsung service centre in case of a leak from the water hose, or contact a plumbing
technician in case of a leak from the water tap. Otherwise, this may cause electric shock.
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English 23
CAUTION
Do not stretch the water hose by force. If the hose is too short, replace the hose with a longer, high-
pressure hose.
Connecting to a non-threaded water tap
A
B
1. Remove the adaptor (A) from the water hose (B).
2. Use a Phillips screwdriver to loosen four screws on
the adaptor.
C
3. Hold the adaptor and turn part (C) in the arrow
direction to loosen it by 5 mm (*).
C
4. Insert the adaptor onto the water tap, and then
tighten the screws while lifting the adaptor.
5. Turn part (C) in the arrow direction to tighten it.
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Installation
English24
D
6. While pulling down part (D) on the water hose,
connect the water hose to the adaptor. Then, release
part (D). The hose fits into the adaptor with a clicking
sound.
7. To complete connecting the water hose, see 2 and 3
on the “ Connecting to a threaded water tap” section.
NOTE
• After connecting the water hose to the adaptor, pull the water hose down to check if it is connected
properly.
• Use a popular type of water tap. If the tap is square-shaped or too big, remove the spacer ring before
inserting the tap into the adaptor.
For models with an additional hot water inlet:
1. Connect the red end of the hot water hose to the hot
water inlet on the back of the Laundry Combo.
2. Connect the other end of the hot water hose to the
hot water tap.
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English 25
Aqua stop hose (applicable models only)
A
The aqua stop hose alerts users of a risk of water leaks.
It senses the water flow and turns red on the centre
indicator (A) in case of a leak.
NOTE
The end of the aqua stop hose must be fitted to the water tap and not the Laundry Combo.
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Installation
English26
STEP 5 Position the drain hose
A
Over the edge of a wash basin
The drain hose must be placed between 60 cm and
90 cm (*) above from the floor. To keep the spout of the
drain hose bent, use the supplied plastic hose guide
(A). Secure the guide to the wall using a hook to ensure
stable drainage.
In a drain pipe
The drain pipe should be between 60 cm and 90 cm high
(*). It is advisable to use a 65 cm high vertical pipe.
• To ensure the drain hose stays in position, use the
plastic hose guide provided (see the figure).
• To prevent the siphoning of water flow during
drainage, make sure to insert the drain hose 15 cm
into the drain pipe.
• To prevent the drain hose from moving around,
secure the hose guide to the wall.
Drain standpipe requirements:
• Minimum diameter of 5 cm
• Minimum carry-away capacity of 60 litres per minute
STEP 6 Power on
Plug the power cord into a wall socket protected by a fuse or circuit breaker. Then, tap to turn on the
Laundry Combo.
Environment
Please dispose of the packaging materials for this product in an “environmentally friendly” manner. For
further detail, please contact your local area authority.
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English 27
Before you start
Initial setup
• When you turn on the Laundry Combo for the first time, the screen shows the initial setup process.
Follow the on-screen instructions to complete it.
• Once you select a language, the language selection screen will not reappear. However, you must
complete a wash cycle once to stop the tutorial screen from reappearing.
- You can change the language from the Settings menu. On the Home screen, tap Settings > General >
Language to change the language.
• The initial setup includes language selection and a brief tutorial.
• Tap OK to skip to the next screen.
NOTE
If the initial setup screen does not appear during the first use of the product, it does not indicate a problem
with the product. You can adjust the desired settings by selecting Settings > General from the Home
screen, or reset the product to try running the initial setup process by selecting Settings > General > Reset >
Reset all settings .
Run Calibration (recommended)
Calibration ensures accurate weight detection by the Laundry Combo. Make sure the drum is empty before
running calibration.
1. Tap to turn the power on.
2. Tap > Washer > Calibration .
3. Tap Start Calibration to start the calibration.
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Before you start
English28
Laundry guidelines
STEP 1 Sort
Sort the laundry according to these criteria:
• Care Label: Sort the laundry into cottons, mixed fibres, synthetics, silks, wools, and rayon.
• Colour: Separate whites from colours.
• Size: Mixing different sized items together in the drum improves the washing performance.
• Sensitivity: Wash delicate items separately. For pure, new woolen items, curtains, and silk items, check
the labels on the items.
NOTE
Make sure to check the care label on all clothing, and sort clothing accordingly before starting the wash.
STEP 2 Empty pockets
Empty all the pockets of your laundry items
• Metal objects such as coins, pins, and buckles on clothing may damage other laundry items as well as
the drum.
Turn clothing with buttons and embroideries inside out
• If trousers or jacket zippers are open while washing, the drum may be damaged. Zippers should be
closed and fixed with a string.
• Clothing with long strings may become entangled with other clothes. Make sure to tie the strings
before starting the wash.
STEP 3 Use a laundry net
• Brassieres (water washable) must be placed in a laundry net. Metal parts of the brassieres may break
through and tear other laundry items.
• Small, light clothing such as socks, gloves, stockings, and handkerchiefs may become caught around
the door. Place them inside a fine laundry net.
• Do not wash the laundry net by itself without other laundry. This may cause abnormal vibrations that
could move the Laundry Combo and result in injury.
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English 29
STEP 4 Determine the load capacity
Do not overload the Laundry Combo. Overloading may cause the Laundry Combo to wash improperly.
NOTE
When washing bedding or bedding covers, the wash time may be lengthened or the spin efficiency may be
reduced.
For bedding or bedding covers, the recommended maximum spin level is Low or Medium , and the load
capacity is 3.0 kg or less.
CAUTION
• Unbalanced laundry may reduce the spinning performance.
• Make sure the laundry is fully inserted in the drum and not caught in the door.
• Do not slam the door. Close the door gently. Otherwise, the door may not be closed properly.
STEP 5 Apply a proper detergent type
The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), colour, wash
temperature, and degree of soiling. Make sure to use the laundry detergent that is designed for automatic
washing machines.
NOTE
• Follow the detergent manufacturer’s recommendations based on the weight of the laundry, the
degree of soiling, and the hardness of the water in your local area. If you are not sure about the water's
hardness, contact a local water authority.
• Do not use detergent that tends to be hardened or solidified. This detergent may remain after the rinse
cycle, blocking the drain outlet.
CAUTION
When washing wool using the Wool cycle, use a detergent dedicated to wool items. If used with the Wool
cycle, powder detergent may remain on the laundry and discolour the laundry.
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Before you start
English30
Detergent drawer guidelines
NOTE
Auto dispensers make laundry easier by dispensing the preset amount of washing agents without
you having to pour it in every time, and it could be more economical because the exact amount will be
dispensed each time of use, allowing less waste of washing agents.
100 ml
A B
C
D
A. Auto dispenser
- You can use the general detergent in this
compartment.
- Use liquid detergent only. Do not put powdered
detergent or softener.
B. Flex auto dispenser
- You can set this dispenser to dispense detergent
( General detergent or Specialty detergent ) or
softener.
- Use only neutral detergent in this dispenser if
you have set the Detergent type to Specialty
detergent .
- Do not put powdered detergent.
C. Manual softener compartment
- Apply additives such as fabric softener. Do not
exceed the max line.
D. Aqua Pebble
- To use the Aqua Pebble, set the Amount option for
Auto dispenser and Flex auto dispenser to Off .
- Do not use the Aqua Pebble for bleach or fabric
softener.
CAUTION
• Do not operate the Laundry Combo without the dispensers in the detergent drawer.
- A water leak may cause electric shock or injury.
• Do not use the following types of detergent in the drawer.
- Tablet, capsule, ball, or net types.
• Do not use gel-type or viscous detergent/softener in the detergent drawer as they may not flow well.
- Read the detergent/softener manufacturer's instructions before using them in the Laundry Combo.
• Do not carry around the dispenser removed from the detergent drawer. Put the dispenser back in place.
- Otherwise, the dispenser may shake and cause the content to spill out.
• Empty the dispensers in the detergent drawer before moving the Laundry Hub to prevent any content
from spilling out on the floor.
• Do not use chlorine bleach, which may damage the laundry.
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English 31
• Use caution when inserting the Aqua Pebble as it is supposed to be balanced on top of the laundry at
the beginning of the wash. Tipping the Aqua Pebble before the start of a wash may cause detergent
residue to remain on the laundry at the end of the wash, causing discoloration of the laundry or reduced
washing performance.
• Before each wash, clean the Aqua Pebble before adding fresh detergent.
• Do not insert the Aqua Pebble into a folded item or between different laundry items.
• Do not use liquid or powdered chlorine bleach.
• Do not put or store cleaning agents such as detergent, bleach, or fabric softener on your Laundry
Combo. Wipe up any spills immediately to prevent damage to the Laundry Combo, especially the finish
and the LCD panel.
NOTE
• If the message " Needs refill " appears on the display, refill the corresponding dispenser.
• The detergent/softener is not automatically dispensed in the Wool , Delicates , and Activewear cycles if
the Detergent type for Auto dispenser and Flex auto dispenser are set to General detergent . You must
use the Aqua Pebble to put the detergent directly into the drum.
- However, If the Detergent type for Flex auto dispenser is set to Specialty detergent , the detergent
will be dispensed automatically.
• Do not exceed the max line when filling detergent and softener.
• It may be hard to open the detergent drawer with just your fingertips. Grab the detergent drawer handle
firmly with your hand and pull to open it.
• Push the detergent drawer all the way to the end to close it.
• If you feel the softener scent is weak, set the softener input amount to a higher level.
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Before you start
English32
To use softener
Apply additives such as fabric softener. Do not exceed
the max line.
To use Aqua Pebble
50 ml
100 ml
Pour the recommended amount of liquid or powdered
detergent (specialty detergent) into the Aqua Pebble,
and then put the Aqua Pebble directly into the drum.
There are two guidelines inside the Aqua Pebble to
indicate 50 ml (1.69 fl oz) and 100 ml (3.38 fl oz). Do not
exceed the 100 ml line.
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English 33
To apply washing agents to the Auto dispensers
NOTE
If the message " Needs refill " appears on the display, refill the corresponding dispenser.
• The detection time may vary depending on the type of the detergent/softener.
1. Press the Compartment cover to open it.
2. Pull out the Auto dispensers
A
3. Turn the Auto dispenser cap (A) counterclockwise to
open.
B
4. Apply an appropriate amount of detergent to the
Auto dispenser (B).
- After you finish, put the cap back and turn it
clockwise to close.
C
5. Turn the Flex auto dispenser cap (C)
counterclockwise to open.
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Before you start
English34
D
6. Apply an appropriate amount of detergent (General
detergent or Specialty detergent) or softener to the
Flex auto dispenser (D).
- After you finish, put the cap back and turn it
clockwise to close.
7. Push the Auto dispensers back into their positions.
8. Close the Compartment cover.
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English 35
Dispenser care
You can check the detergent type used in each dispenser.
NOTE
On the Dispenser care screen, the current status of detergent and fabric softener is displayed and will alert
you if any of the dispensers are running low. Follow the on-screen instructions to refill the detergent or
fabric softener.
1. On the Home screen, tap Dispenser care to move to the Dispenser care screen.
2. Check the amount of detergent in each dispenser and fill the dispenser if the amount is low.
3. Tap to move to the Home screen.
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English36
Operations
WARNING
To reduce the risk of fire, electric shock, or injury to persons, read the before operating this Laundry Combo.
LCD panel
02
03
0504
01
06
01 Power
Tap to turn the Laundry Combo on or off.
02 Display
The display shows current cycle information and estimated time remaining, or
an information message when a problem occurs.
03 Smart Control
Tap to activate or deactivate the Smart Control function.
Touch and hold to enter pairing mode to connect to the SmartThings app.
• When the Smart Control function is activated, you can control your Laundry
Combo remotely using the SmartThings app on your smartphone or tablet
(Android or iOS).
• For more information on Smart Control, see page 50.
04 App dock handler
Drag the App dock handler upward to open the App dock.
• The App dock handler only appears on the Home screen.
05 App tray button
Tap to view all available apps.
• App drawer: Tap App tray to open App drawer. You can open the App drawer
to quickly open the SmartThings , Timer , Bixby , Weather , Ring , Internet , or
Settings app.
06 App dock
App dock displays the icons to allow easier access to the frequently used apps.
• Maximum five icons are displayed in the App dock and they are editable.
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English 37
Display icon descriptions
Home Tap to go to the Home screen.
Settings
Tap to enter the Settings menu.
• For more information on Settings, see page 43.
Door Lock
• This icon indicates the door is locked and cannot be opened.
• The door locks automatically during a cycle and this icon turns on.
• You can open the door when this icon disappears.
Smart Control • This icon indicates that the Smart Control is on.
Microphone • This icon indicates that the microphone is on.
Wi-Fi
• This icon indicates the signal strength when the Internet connection is
active.
Washer
(Wash Options)
This icon appears during a wash-only cycle or a washing process. You can tap
this icon to change the cycle settings.
Tap the desired button to change the default wash cycle settings.
• Temp. : Tap to change the water temperature for the selected cycle.
• Spin : Tap to change the spin speed for the selected cycle.
- Rinse Hold & No Spin : The final rinse process is suspended so that the
laundry remains in the water. To unload the laundry, run a drain or spin
process.
- Drain & No Spin : The drum does not spin after the final drain process.
• Soil : Tap to change the soil level for the current cycle.
• Detergent : You can select the amount of the detergent to be dispensed
during each wash cycle.
• Softener : You can select the amount of the softener to be dispensed
during each wash cycle.
• Bubble Soak : This function helps remove a wide variety of stubborn
stains. With Bubble Soak selected, laundry is thoroughly soaked in water
bubbles for effective washing.
- Tap to turn on or off this function.
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Operations
English38
Dryer
(Dry Options)
This icon appears during a dry-only cycle or a drying process. You can tap this
icon to change the cycle settings.
Tap the desired button to change the default dry cycle settings.
• Dryness : Tap to change the dry level. You can select from 4 different
levels , but the available level depends on the selected cycle.
• Dry Time : Tap to change the cycle time.
- Some cycles do not support a time setting.
- You can set the drying time between 20 minutes and 240 minutes.
However, available drying time depends on the selected cycle.
• Dry Prep : After the washing process is complete and before the drying
process begins, the Laundry Combo pauses and alerts the user to remove
items unsuitable for drying.
- If you do not tap the pop-up message within the waiting period, the
drying process will start automatically after waiting for 10 minutes.
- Dry Prep is only available for the cycles that include both washing and
drying process.
• Wrinkle Prevent : Reduces wrinkles by rotating the drum intermittently
after completing the dry cycle. Wrinkle Prevent provides approximately
180 minutes. The load is dry and can be removed at any time during the
Wrinkle Prevent cycle.
- Tap to turn on or off this function.
Washer and
Dryer
This set of icons appears to show that you can set or have already set the
wash and dry cycle settings.
Open Door
Tap this button to open the door.
• The button deactivates when the door is open and reactivates when the
door is closed.
Start You can start the operation.
Pause
You can pause the operation.
• During the operation, tap the button to pause.
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English 39
Operating a cycle
01
02
04
03
1. Tap to turn the power on.
2. Select the desired cycle.
- For more information on Cycle overview, see page 40.
3. Change the default cycle options.
- For the washing process, tap Temp. , Spin , Soil , Detergent , Softener , Extra Rinse , or Bubble Soak to
change the default cycle settings.
- For the drying process, tap Dryness , Dry Time , Dry Prep , or Wrinkle Prevent to change the default
cycle settings.
- You cannot set the Dry Time for the Time Dry and Air Fluff cycle.
- You can select a wash-only cycle or dry-only cycle.
- You can set the Delay End function.
- Not all cycles have additional functions available.
4. Tap to start the operation.
- Once you set the cycle you want, the screen displays brief cycle descriptions and cycle duration. You
can also check the cycle progress, remaining cycle time, and information codes.
NOTE
• To change the cycle, tap View all , and then select the desired cycle.
• After the dry cycle ends, the clothes may feel slightly damp or cool to the touch. This is because the
combo is designed to dry clothes at low heat in a sealed drum. However, you don't need to worry as the
clothes will feel completely dry once you take them out of the drum and shake them.
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Operations
English40
Cycle overview
Cycle descriptions
You can add or delete cycles to personalize the cycle list in the My cycles option. See page 47 for more
information.
NOTE
• If you have finished the wash cycle with a lower Spin setting, the laundry might not be fully dried after
the dry cycle. In this case, run the Time Dry cycle additionally.
• To ensure even drying results, you may need to reposition the items in the drum.
• Use the Towels cycle if you need to dry only the towels.
Wash+Dry cycles
Cycle Description Max load (kg)
Energy Saving
(for Australia models)
• Optimal performance with lower energy
for cotton fabrics, bed linens, table linens,
underwear, towels, or shirts.
• The washing operation starts at the end of the
main wash hot fill operation.
• For “ Energy Saving , Temp. 40 °C, Rinse 3 times,
Spin Extra High, Dry off” is recommended for a
normally soiled cotton load.
Max
E Cotton
(for Africa models)
• Optimal performance with lower energy
for cotton fabrics, bed linens, table linens,
underwear, towels, or shirts. For energy saving,
the actual washing temperature may be lower
than specified.
Max
Cotton
• For cottons, bed linens, table linens, underwear,
towels, or shirts. The washing time and the rinse
count are automatically adjusted according to
the load.
Max
AI Wash & Dry
• Adjusts the amount of detergent and the cycle
according to the load and the soil severity.
This cycle is best used with the Auto Dispense
function.
9.0
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English 41
Cycle Description Max load (kg)
Super Speed
• For less soiled laundry with less than a 5.0 kg
load.
• It takes at least 17 minutes, depending on the
conditions such as the water pressure, water
hardness, and/or extra options selected.
• A recommended amount of detergent is less than
20 g (for a 5.0 kg load).
5.0
Less Microfiber
• Use this cycle to reduce the amount of
microfibers generated during washing synthetic
clothes.
9.0
Bedding
• For bed spreads, bed sheets, bedding covers, etc.
• For best results, wash only 1 type of bedding.
4.0
Delicates
• For sheer fabrics, bras, lingerie (silk), and other
handwash-only fabrics.
• Using specialty detergent in the Aqua Pebble or
Flex auto dispenser is recommended.
2.0
Wool
• Specific for machine-washable wool for loads
less than 2.0 kg. The Wool cycle features fine
pulsating and soaking to protect the wool fibres
from shrinkage/distortion.
• Using specialty detergent in the Aqua Pebble or
Flex auto dispenser is recommended.
2.0
Towels • For bath towels, washcloths, and mats. 5.0
Denim
• For denim and jeans.
• Wash inside out.
• Denim and jeans often contains excess dye and
may run during the first few washes. Wash light
and dark colored items separately.
3.0
Shirts
• For shirts, blouses that are made of cotton,
synthetic fiber.
5.0
Baby Care
• Featuring a high-temperature wash and extra
rinses to help remove the remaining detergent
effectively.
9.0
Pet Care
• For cleaning pet-related items, stains, or odors,
etc.
1.5
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Operations
English42
Cycle Description Max load (kg)
Sanitize (Sanitise)
• For colorfast fabrics and heavily soiled laundry,
this cycle heats the supplied water over 60 °C
(140 °F) to clean deeply.
• If you stop running the cycle while the Laundry
Combo is heating the water, the door remains
locked for your safety.
9.0
Spin Only • To perform the spin process only. -
Rinse+Spin
• Features an additional rinse process after fabric
softener is applied to the laundry.
-
Dry cycles
Cycle Description Max load (kg)
Air Bedding Care
• For dusting off clothes, bedspreads, bed sheets,
and bedding covers, etc.
3.0
Down Jacket Care • For fluffing up a down jacket. 2.0
Time Dry
• You can set the cycle time from 20 minutes to
240 minutes.
-
Cool Air
• All types of fabric. For freshening up or airing
items of laundry that have not been worn for
long.
-
Product Care cycles
Cycle Description Max load (kg)
Product Care
Self Clean+ (Wash cycle)
• Cleans the drum by removing dirt and build-up
from the drum.
• Perform once every 40 washes.
• Make sure the drum is empty.
-
Self Dry (Dry cycle)
You can sterilize the drum to maintain its
cleanliness.
• An alert message to perform the Self Dry cycle
appears after every 30 uses. Use this cycle
regularly to dry inside the drum and prevent odor.
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English 43
Settings
Using Settings
1. Tap .
2. Tap General or Washer .
3. Scroll through the screen to select the desired menu.
4. Change the settings or start the function.
NOTE
• To return to the Home screen, tap < on the top left corner, or on the top right corner of the screen.
• If the selected function is not supported, the " Currently not supported " message is displayed, and the
OK button is not activated.
• When you select an additional function, a brief help message appears for the first ten times of use.
• The setup sequence may vary depending on the model, and product features are subject to change
without prior notice for quality improvement.
Settings menu description
General
Options Descriptions
Samsung account
You can log in to your Samsung account or create a new Samsung
account.
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Operations
English44
Options Descriptions
Connections
You can turn the Wi-Fi on or off. You can also start the Smart Control
function.
• Wi-Fi : Tap to turn on or off the Wi-Fi.
- The Laundry Combo's Wi-Fi is off as a factory default setting.
However, the Laundry Combo's Wi-Fi turns on automatically when
you turn on the Laundry Combo for the first time. Then, the final
Wi-Fi setting is maintained regardless of the Laundry Combo
power status.
- Once you turn on the Laundry Combo's Wi-Fi and connect to a
network, the Laundry Combo remains connected to the network
even when you turn off the power.
- The Wi-Fi indicates that the Laundry Combo is connected to the
router through the Wi-Fi connection.
• Easy Connection : You can easily install the SmartThings app using
the displayed QR code on the screen.
- You can connect to the SmartThings app and control your Laundry
Combo remotely.
• Bluetooth : You can connect with Bluetooth -enabled mobile devices
nearby. Once connected through Bluetooth , you can make and
receive calls using Bixby .
Lock
You can lock the control of the Laundry Combo to prevent children or
infants from accidentally starting or setting the Laundry Combo.
• When Lock is enabled, the touch screen and the door become locked
for safety.
• You can enable/disable Lock in any selected cycle.
• Press and hold the Unlock button for 3 seconds to unlock.
NOTE
• If you want to put additional items into the Laundry Combo while
Lock is enabled, you must disable the Lock function first.
• You cannot open the door after a wash cycle when the Lock is on.
Disable the function first, and then open the door and take out the
laundry.
- Turn on the power, tap > General > Lock and set the function to
Off . Then, you will be able to open the door.
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Options Descriptions
Sounds
You can set the Sound mode , Sound theme , Volume , and Voice style .
• Sound mode : You can set the desired Sound mode from Voice , Tone ,
and Mute .
- If you set the Sound mode to Mute , the alert sound will not be
turned off for safety purposes.
• Sound theme : You can select the desired Sound theme . Tap a theme
once to preview the sound.
• Volume : You can adjust the volume for system and media sounds.
- Sound mode will automatically change to Voice if you adjust the
volume while the Sound mode is set to Mute .
• Voice style : You can select the desired Voice style . Tap a style once to
preview the sound.
Home device notifications
You can turn on or off the notifications for your home devices registered
on the SmartThings app.
Display You can set the Brightness and Font size .
Avatar
You can select an avatar to assist you with product usage, and the
selected avatar will guide you through device usage instructions and key
notifications.
Bixby
You can set the Voice wake-up and Sound feedback options.
NOTE
• The microphone for voice recognition is built into the Laundry
Combo's worktop.
- The best way to use the voice recognition function is to stand
within 3 feet (1 meter) of the Laundry Combo, reduce any
background noise, and speak loudly and clearly at a steady pace
toward the built-in microphone.
• The voice recognition function may not work if you stand more than 3
feet (1 meter) away or if you speak too softly.
Microphone You can enable or disable the use of the microphone.
Language You can change the system language.
Date and time
You can set the time and date automatically or manually and set the
desired time format.
Liquid units You can select the liquid units.
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Options Descriptions
Accessibility
You can set the Screen reader and Visibility enhancements settings.
• Screen reader : Enable this feature to receive voice feedback from
your Laundry Combo.
• Visibility enhancements : You can change the High contrast and Text
size settings to enhance the visibility.
Software update
You can download and install the latest version of the software.
Download begins automatically when the Laundry Combo is connected
to Wi-FI.
Support
You can check the user guide or start the remote support service.
• Get remote support for all your needs related to your appliance.
Reset
You can reset network settings or reset all settings.
• Reset network settings : Turn on the power, tap Settings - General -
Reset - Reset network settings - Reset in that order.
- This will reset the Wi-Fi and SmartThings connection settings.
• Reset all settings : Turn on the power, tap Settings - General - Reset
- Reset all settings - Reset in that order.
- This will reset all the settings, including network settings and
personal data.
- Your Laundry Combo resets to the factory setting.
• Restart : Restart the device.
About device
You can check the information of the Laundry Combo such as Status and
Legal information.
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Washer
Options Descriptions
Drum light
This turns on the light inside the drum so you can check the status of
the items inside.
Auto dispensers
You can select the dispenser mode and set the detergent type,
concentration, and amount setting. The Laundry Combo automatically
dispenses an adequate amount of detergent for the selected cycle.
• Dispenser mode : You can select the Dispenser mode . The default
setting is General detergent and Softener .
- You can select General detergent and Softener , General
detergent and Specialty detergent , or General detergent and
General detergent .
• Detergent type
- Auto dispenser : You can only select General detergent .
- Flex auto dispenser : You can set this dispenser to dispense
detergent ( General detergent , Specialty detergent ) or softener.
• Concentration : You can change the concentration level.
- 1x > 2x > 3x
- The default setting is 1x.
• Amount : You can select the amount of the detergent to be dispensed
during each wash cycle.
- Low > Medium > High
- The default setting is Medium.
NOTE
• You can enable and disable automatic detergent dispensing and
set the detergent amount to be dispensed for each cycle. You must
put detergent manually if you disable the automatic detergent
dispensing.
• For the cycles that require the use of special detergent, only the
available options are displayed.
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Options Descriptions
Pump clean
You can use this function to clean detergent or softener residue buildup
in the pump.
Use this function after you empty and clean the dispenser.
• You can select from Auto dispenser , Flex auto dispenser , or Auto
dispenser/Flex auto dispenser .
- Pour water up to the MAX line in the dispenser, and then tap Start
cleaning .
NOTE
During the pump cleaning process, the drum rotates to drain water.
When the pump cleaning process is complete, the water inside the
dispenser(s) will drain automatically.
Auto Open Door
You can set the Laundry Combo door to open automatically after the
cycle is finished.
• The default setting is Open immediately . However, if you perform
only the washing process, the Open 5 mins later setting applies.
• You can select from Open 5 mins later , or Open immediately .
NOTE
• Available options for the Auto Open Door function are active only
when the function is on. The options are inactive when the function
is off.
• The Auto Open Door function does not work when Lock is enabled.
• The door will not open at the end of the cycle if you have enabled the
Stay Connect function in the SmartThings app.
AI pattern
This function saves frequently used cycles and settings. When you turn
the function on, the Laundry Combo remembers the cycles you use
most and their settings (Wash cycles: Temp. , Spin , and Soil / Dry cycles:
Dryness and Dry Time ) and displays them in frequency order.
• The default setting is On . Set it to Off if you do not want to use this
function.
• When you turn off the function, all the saved data resets.
My cycles
Add or remove cycles to create a personal cycle list.
• You can only edit a cycle to create a personal cycle when the Laundry
Combo is not operating.
NOTE
• The Cotton and Product Care cycle cannot be removed from the list
of cycles.
• You can also edit My cycles in the SmartThings app.
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Options Descriptions
Freeze Protection
(for Malaysia models)
You can run calibration again for accurate weight detection.
• Keep the appliance from freezing in winter.
• To use Freeze Protection , ensure the washer is empty and the door is
closed.
• Supplies and drains water every 15 minutes for 16 hours to prevent
the water from freezing. It'll work well when the outside temperature
is above –5 °C.
Calibration
You can run calibration again for accurate weight detection.
• Calibration does not start if the door is not closed properly.
• The drum rotates clockwise and counterclockwise for about 3
minutes.
Delay End
You can set the Laundry Combo to finish your wash automatically at a later time, choosing a delay of
between 5 hours to 24 hours.
1. Select a cycle and change the cycle settings as necessary.
2. Tap Delay End at the bottom of the Cycle screen.
3. Set the desired end time, and then tap OK .
- Status shows in the display and the Laundry Combo tumbles the drum to sense the weight of the
load (if load sensing is preset for the selected cycle). When load sensing is complete, the display
shows the remaining time until the end of the wash cycle.
- The time at which the operation ends may vary depending on the amount and condition of the
laundry items.
- To cancel Delay End , tap Stop to restart the Laundry Combo.
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Special features
Smart Control
You can connect to the SmartThings app and control your Laundry Combo remotely.
Connecting your Laundry Combo
1. Download and open the SmartThings app on your smartphone or tablet (Android & iOS).
2. Tap to turn on the Laundry Combo.
3. Tap and hold .
a. The Laundry Combo enters AP mode and connects to your smartphone or tablet.
b. Tap to authenticate your Laundry Combo.
c. Once the authentication process is complete, your Laundry Combo is successfully connected to the
app.
- You can use various features available in the SmartThings app.
NOTE
• If your Laundry Combo fails to connect with the SmartThings app, try again.
• Check your router if you experience any Internet connection problem after connecting your Laundry
Combo with the SmartThings app.
• If the Wi-Fi is off, tap and hold > Connections , and then turn the Wi-Fi on.
• Turning the Laundry Combo's Wi-Fi on allows you connect to the Laundry Combo through the
SmartThings app on your smartphone or tablet, regardless of the power status of the Laundry Combo.
However, the Laundry Combo appears offline on the SmartThings app if the Laundry Combo's Wi-Fi is
off.
• Close the door before starting the Smart Control function.
• If you use your Laundry Combo for a while without connecting it to the SmartThings app, a pop-up
message about Smart Control will show for 3 seconds on 20th, 40th, and 60th use.
• If the Laundry Combo's Wi-Fi is not connected to an AP (access point), the Wi-Fi will turn off when you
turn of the power.
Stay Connect
Set up the Stay Connect function in your SmartThings app to keep Smart Control turned on at the end of a
cycle. Your Laundry Combo stays connected to the app so you can send additional instructions, whether you
are at home or away.
1. If you turn on the Stay Connect function on the SmartThings app, the Laundry Combo will stay in
standby power saving mode after completing a cycle.
- The Stay Connect function will remain active for up to 24 hours if the door remains closed.
2. When the Stay Connect function is active, the Smart Control , Door Lock, and Wi-Fi icons are illuminated
on the LCD display.
3. You can conveniently control your Laundry Combo, adding rinse, spin cycles using the SmartThings app.
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NOTE
• The Laundry Combo switches to standby power saving mode when operation is paused even if the
machine is not connected to the SmartThings app.
• In some circumstances, only the Door Lock icon may be illuminated.
SmartThings
Wi-Fi connection
On your smartphone or tablet, go to Settings and turn on the wireless connection and select an AP (Access
Point).
• This appliance supports the Wi-Fi 2.4 GHz and 5 GHz protocols.
Download
On an app market (Google Play Store, Apple App Store, Samsung Galaxy Apps), find the SmartThings app by
searching for " SmartThings ". Download and install the app on your device.
NOTE
The app is subject to change without notice for improved performance.
Log in
You must first log into SmartThings with your Samsung account. To create a new Samsung account, follow
the instructions on the app. You don’t need a separate app to create your account.
NOTE
If you have a Samsung account, use the account to log in. A registered Samsung smartphone or tablet user
automatically logs in.
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To register your appliance to SmartThings
1. Make sure your smartphone or tablet is connected to a wireless network. If not, go to Settings and turn
on the wireless connection and select an AP (Access Point).
2. Open SmartThings on your smartphone or tablet.
3. If a message of " A new device is found .", select Add .
4. If no message appears, select + and select your appliance in a list of devices available. If your appliance
is not listed, select Device Type > Specific Device Model , and then add your appliance manually.
5. Register your appliance to the SmartThings app as follows.
a. Add your appliance to SmartThings . Make sure your appliance is connected to SmartThings .
b. When registration is complete, your appliance appears on your smartphone or tablet.
If you're moving out, we recommend you completely wipe the appliance and do a network reset on it before
you leave it behind.
If you're moving in, the easiest way to take control and remove the previous user's access is to add it to
SmartThings yourself. But if you don't plan on using SmartThings , a network reset should be performed to
protect your privacy. In rental properties, there’s a regular change of ownership. To ensure resident privacy,
Wi-Fi and/or other connectivity settings should be reset at each change of resident. Please refer to factory
reset instructions in this manual.
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Open Source Announcement
The software included in this product contains open source software. You may obtain the complete
corresponding source code for a period of three years after the last shipment of this product by contacting
our support team via http://opensource.samsung.com (Please use the “Inquiry” menu.)
It is also possible to obtain the complete corresponding source code in a physical medium such as a CD-
ROM; a minimal charge will be required.
The following URL http://opensource.samsung.com/opensource/SMART_AT_051/seq/0 leads to the
open source license information as related to this product. This offer is valid to anyone in receipt of this
information.
NOTE
When Wi-Fi is activated, the energy consumption increases in comparison to the values specified in the
indicative information.
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English54
Maintenance
Keep the Laundry Combo clean to prevent deteriorated performance and to preserve its life cycle.
Product Care
The Product Care screen offers maintenance tips to keep your Laundry Combo clean and prolong the
product life cycle.
You can check the remaining number of cycles until the next Self Clean+ and Self Dry duration, and start
the Self Clean+ or Self Dry cycle.
NOTE
If the Product Care cycle needs to be performed, a guide message will appear on the Home screen. Follow
the on-screen instructions to run the Self Clean+ or Self Dry cycle.
1. On the Home screen tap Product Care to move to the Product Care screen.
2. Tap Clean now or Start cleaning under the desired option to start the care cycle.
- All the options for the Product Care cycle are set automatically.
- If both the drum and the heat exchanger require cleaning, all the necessary options for the Product
Care cycle are set automatically.
3. Tap to move to the Home screen.
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Self Clean+
Certain usage and environmental conditions may result in some residue build-up or odor in the drum. To
prevent this build-up or odor and keep the drum fresh and clean, perform the Self Clean+ cycle at least
once a month or every 40 cycles. Perform the recommended procedure below when using the Self Clean+
cycle.
1. Tap .
2. On the cycle screen, select Product Care > Self Clean+ .
3. Tap Clean now .
CAUTION
If there is chlorine bleach left in the drum for an extended period of time, rust can occur.
NOTE
• The water temperature for Self Clean+ is defaulted to Extra Hot. This temperature cannot be changed.
• In the case where residue is present in the drum, add liquid chlorine bleach to the MAX level line in
the Manual bleach compartment before starting the Self Clean+ cycle. Do not add the liquid chlorine
bleach to the other compartments (This is only the case for Self Clean+ cycle).
• Do not exceed the max line. Do not use or mix any other detergent or chemicals during the Self Clean+
cycle. If necessary, run a Rinse+Spin cycle after the Self Clean+ cycle has completed to help remove any
remaining residue.
Self Clean+ reminder
• After every 40 cycles, the Laundry Combo displays the " Time to run Self Clean+ ▷ Press Clean now to
start the Product care cycle. " message for an hour to alert you to run the Self Clean+ cycle.
• It is recommended to run the cycle regularly for hygienic purposes.
• You will see the Self Clean+ alert message when the Laundry Combo completes a cycle. If you open the
door, the message disappears, and the display shows the Self Clean+ cycle setting screen automatically.
At this time, the LCD panel displays the recommended drying cycle.
• The reminder will appear on the LCD panel for 5 additional consecutive cycles before turning off. The
next reminder will not appear until another 40 cycles have been completed.
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Maintenance
English56
Self Dry
1. Tap .
2. On the cycle screen, select Product Care > Self Dry .
3. Tap Clean now .
• When you start the Self Dry cycle, the calibration process is included in the cycle to enable more precise
weight detection.
• If you leave the door open after the Self Dry cycle is completed, it helps maintain hygiene inside the
Laundry Combo.
• After every 30 uses, an alert message to perform the Self Dry cycle appears. Use this cycle regularly to
dry inside the drum and prevent odor.
CAUTION
Make sure to empty the drum before using this cycle.
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Emergency drain
In case of a power failure, drain the water inside the drum before taking out the laundry.
1. Power off and unplug the Laundry Combo from the
electrical outlet.
2. Press the Compartment cover to open it.
3. Pull out the Auto dispenser (A).
B
4. Put an empty, spacious container around the
cover, and stretch the emergency drain tube to the
container while holding the tube cap (B).
C
5. Open the tube cap and let water in the emergency
drain tube (C) flow into the container.
6. When done, close the tube cap, and reinsert the tube.
Then, close the filter cover.
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English58
7. Insert the Auto dispenser (A) back into the place.
8. Close the Compartment cover.
NOTE
Use a spacious container because the water in the drum
may be more than expected.
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Cleaning
Surface of the Laundry Combo
Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the Laundry Combo.
Mesh filter
Clean the mesh filter of the water hose once or twice a year.
1. Turn off the Laundry Combo, and unplug the power
cord.
2. Close the water tap.
3. Loosen and disconnect the water hose from the back
of the Laundry Combo. Cover the end of each hose
with a cloth or towel to prevent water from gushing
out.
4. Use pliers to pull out the mesh filter from the inlet
valve.
5. Submerge the mesh filter deeply in water so that the
threaded connector is also submerged.
6. Dry the mesh filter completely in the shade.
7. Reinsert the mesh filter into the inlet valve, and
reconnect the water hose to the inlet valve.
8. Open the water tap.
NOTE
• If the mesh filter is clogged, an information code of " 4C" appears on the screen.
• Clean the mesh filter of the water hose more frequently if water is provided by an aged water system or
well.
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Drain filter
It is advisable to clean the drain filter every 2 months to prevent its clogging.
1. Turn off the Laundry Combo, and unplug the power
cord.
2. Drain the remaining water inside the drum. (For more
information, see the Emergency drain section on
page 57.)
3. Press the Compartment cover to open it.
4. Pull out the Auto dispenser (A).
5. Turn the drain filter knob to the left, and drain off the
remaining water.
6. Clean the drain filter using a soft brush. While the
drain filter is removed, make sure the impeller inside
the drain pump is free of debris.
7. Reinsert the drain filter, and turn the filter knob to
the right.
NOTE
Some drain filters feature a safety knob that is designed
to prevent accidents by children. To open the safety
knob of the drain filter, push in and turn it to the left.
The spring mechanism of the safety knob helps open the
filter.
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8. Insert the Auto dispenser (A) back into the place.
9. Close the Compartment cover.
NOTE
If the drain filter is clogged, an information code of " 5C" appears on the screen.
CAUTION
• Make sure the filter knob is closed properly after cleaning the filter. Otherwise, this may cause a leak.
• Make sure the filter is inserted properly after cleaning it. Otherwise, this may cause an operational
failure or a leak.
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Auto dispensers
To prevent the detergent residue buildup in the automatic dispensers, clean the dispensers and their
components once or twice a month, and whenever you refill or change the detergent or softener.
CAUTION
• Make sure to turn off the Laundry Combo and unplug the power cord before cleaning.
• If you are not going to use the Laundry Combo for a long time, empty the dispensers and clean them
thoroughly.
1. Press the Compartment cover to open it.
2. Pull out the Auto dispensers.
3. Remove the lids of both dispensers using the pull
tabs at the back of each lid.
4. Clean the dispensers and all the other components
under warm running water with a soft brush.
- Wipe all components with a dry towel or cloth
after cleaning
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5. Remove the dispenser tray and clean it in running
water to remove leaked detergent or softener. Then,
put the tray back.
6. Push the Auto dispensers back into their positions.
CAUTION
• Make sure the dispenser recess is completely dry
before inserting Auto dispensers.
• Tightly attach the tops of both dispensers before
inserting them back.
• If the Compartment cover is not tightly closed,
detergent may leak. Make sure the auto dispensers
are fully pushed in.
7. Close the Compartment cover.
CAUTION
Do not spray water into the dispenser recess. It may cause electronic shock or fire.
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Maintenance
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Door diaphragm
A
1. Open the door, and then empty the drum.
2. Combine 3/4 cups of liquid chlorine bleach and 1
gallon of warm tap water.
3. Wearing rubber gloves, use a soft, clean cloth
dipped in the water and bleach solution to clean the
diaphragm.
4. Let stand for 5 minutes, and then wipe up and dry
well.
CAUTION
Use bleach carefully and be sure to follow the bleach manufacturer’s use and care instructions.
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Heat exchanger
A dirty heat exchanger will hinder the product’s performance and should be cleaned regularly.
An alert message appears every 180 uses to inform you to clean the heat exchanger. Clean the heat
exchanger when you see the alert message.
NOTE
• Water droplets can form around the heat exchanger due to condensation caused by a temperature
difference. This is normal and is not a sign of a leak.
• If you are not planning on using the Laundry Combo for a long period, open the Lint filter cover and
ventilate.
1. Press the right side of the Lint filter cover to open it.
2. Pull out the lint filter.
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Maintenance
English66
3. Clean the heat exchanger using an appliance brush.
- After cleaning with a brush, using a vacuum with
a crevice tool attachment will remove any other
loose debris. Then wipe down the outer area with
a damp cloth.
CAUTION
• To avoid physical injury and burns, do not touch or
clean the heat exchanger with bare hands.
• When cleaning the heat exchanger, be careful not to
damage the fins.
NOTE
If the heat exchanger is difficult to clean because it is
completely dry, spray some water onto it and use a brush
to clean it.
4. Insert the lint filter back into the place, and then
close the Lint filter cover.
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Lint filter
You must clean the lint filter every time after using the dry cycle. Not cleaning the lint filter could degrade
the drying performance and affect the drying time.
1. Open the Lint filter cover.
2. Pull out the lint filter.
- Do not remove the rubber seal on the lint filter.
3. Open the outer filter, and then remove the inner
filter.
4. Remove lint on both inner and outer filters. Then,
wash the filters in running water and completely dry
the filters in a shade.
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Maintenance
English68
5. Put the inner filter into the outer filter in the correct
direction.
6. Insert the assembled lint filter back into the place.
CAUTION
• Clean the lint filter after each load. Otherwise, the drying performance may decrease.
• If the filter surface is wet, allow it to completely dry before use.
- Inserting the filter while it is wet may lead to the development of mold, unpleasant odors, or
resulting in less efficient drying.
• When cleaning or removing the lint filter, do not shake or tap on the filter. Doing so can damage the
filter.
• Opening the outer and inner filters carelessly and with excessive force can damage the filters.
NOTE
Water droplets can form around the heat exchanger because of condensation caused by a temperature
difference. This is normal and is not a sign of a leak.
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Defrosting your washing machine
The Laundry Combo may freeze when the temperature in its location drops below 0 °C.
1. Turn off the Laundry Combo, and then unplug the power cord.
2. Pour warm water over the water tap to loosen the water hose.
3. Disconnect the water hose, and then soak it in warm water.
4. Pour warm water into the drum and leave it for about 10 minutes.
5. Reconnect the water hose to the water tap.
NOTE
If the Laundry Combo still doesn’t operate normally, repeat the steps above.
Care against an extended time of disuse
Avoid leaving the Laundry Combo unused for an extended time. However, if you intend to leave the Laundry
Combo unused for a long period of time, follow the directions below:
1. Tap .
2. On the cycle screen, select Rinse+Spin .
3. Empty the drum, and then tap and hold .
4. When the cycle is complete, close the water taps and disconnect the water hoses.
5. Turn off the Laundry Combo, and then unplug the power cord.
6. Open the door to let air circulate through the drum.
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Troubleshooting
If a problem persists, contact a service center. The number of the service center is on the label attached to
the product.
Checkpoints
If you encounter a problem with the Laundry Combo, first check the table below and try these suggestions.
Problem Action
Does not start.
• Make sure the Laundry Combo is plugged in.
• Make sure the door is properly closed.
• Make sure the water taps are open.
• Tap to start the Laundry Combo.
• Make sure Lock is not activated.
• Before the Laundry Combo starts to fill, it will make a series of clicking
noises to check the door lock and will do quick drain.
• Check the fuse or reset the circuit breaker.
• Check if power is supplied properly.
• Low voltage detected.
- Check if the power cord is plugged in.
• Make sure laundry is not caught in the door.
• Clean the filter.
Water supply is
insufficient, or no water is
supplied.
• Fully open the water tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufficient water pressure.
• Make sure that the cold water tap and the hot water tap are properly
connected.
• Clean the mesh filter as it may be clogged.
After a cycle, detergent
remains in the detergent
drawer.
• Make sure the Laundry Combo is running with sufficient water pressure.
• Make sure the detergent is added to the center of the detergent drawer.
• Make sure the rinse cap is inserted properly.
• If using granular detergent, make sure the detergent selector is in the
upper position.
• Remove the rinse cap and clean the detergent drawer.
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Problem Action
Excessive vibrations or
makes noise.
• Make sure the Laundry Combo is installed on a level, solid floor that is
not slippery. If the floor is not level, use the leveling feet to adjust the
height of the Laundry Combo.
• Make sure the shipping bolts are removed.
• Make sure the Laundry Combo is not in contact with any other object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or clothes with metallic decorations can cause noise while
being washed. This is normal.
• Metal objects such as coins can cause noise. After washing, remove
these objects from the drum or filter case.
• The spinning process is not performing properly because there is not
enough laundry or the load is unbalanced.
- Add more laundry or redistribute the items, then tap Start to restart
the washer. Or, turn off the product and turn it back on after 2-3
minutes, then try again.
• Remove any items stuck inside the lint filter.
Does not drain and/or
spin.
• Make sure the drain hose is not kinked between the unit and drain
system. If you encounter a drain problem, call for service.
• Make sure the drain filter is not clogged.
• Close the door and tap and hold .
For your safety, the Laundry Combo will not tumble or spin unless the
door is closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that is not
clogged.
• If the Laundry Combo is not supplied with sufficient power, the Laundry
Combo will temporarily not drain or spin. As soon as the Laundry Combo
regains sufficient power, it will operate normally.
• Make sure the drain hose is positioned correctly, depending on the
connection type.
• Clean the drain filter as it may be clogged.
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Troubleshooting
English72
Problem Action
The door does not open.
• Tap to stop the Laundry Combo.
• It may take a few moments for the door lock mechanism to disengage.
• The door will not open until 3 minutes after the Laundry Combo has
stopped or the power has been off.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain the drum
and open the door manually.
• Make sure the door lock light is off. The door lock light turns off after
the Laundry Combo has drained.
• Power Off and restart the unit.
Excessive suds.
• Make sure you use the recommended types of detergent as appropriate.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or lightly
soiled loads.
• Non-HE detergent is not recommended.
Cannot add additional
detergent.
• Make sure the remaining amount of detergent and fabric softener is not
over the limit.
Stops.
• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door, and tap and hold to start the Laundry Combo. For
your safety, the Laundry Combo will not tumble or spin unless the door
is closed.
• Before the Laundry Combo starts to fill, it will make a series of clicking
noises to check the door lock and will do quick drain.
• There may be a pause or soak period in the cycle. Wait briefly, and the
Laundry Combo may start.
• Make sure the mesh filter of the water supply hose at the water taps is
not clogged. Periodically clean the mesh filter.
• If the Laundry Combo is not supplied with sufficient power, the Laundry
Combo will temporarily not drain or spin. As soon as the Laundry Combo
regains sufficient power, it will operate normally.
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English 73
Problem Action
Fills with the wrong water
temperature.
• Fully open both taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct taps. Flush water
lines.
• Make sure the water heater is set to supply a minimum of 49 °C hot
water at the tap. Also, check the water heater capacity and recovery
rate.
• Disconnect the hoses and clean the mesh filter. The mesh filter may be
clogged.
• While the Laundry Combo fills, the water temperature may change
as the automatic temperature control feature checks incoming water
temperature. This is normal.
• While the Laundry Combo fills, you may notice just hot and/or just cold
water going through the dispenser when cold or warm temperatures are
selected. This is a normal function of the automatic temperature control
feature as the Laundry Combo determines the water temperature.
Load is wet at the end of
a cycle.
• Use the High or Extra High spin speed.
• Use high efficiency (HE) detergent to reduce oversudsing.
• Load is too small. Small loads (one or two items) may become
unbalanced and not spin completely.
• Make sure the drain hose is not kinked or clogged.
Leaks water.
• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and secured to
the drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Check the drain hose.
- Make sure the end of the drain hose is not placed on the floor.
- Make sure the drain hose is not clogged.
Items still wrinkled after
Wrinkle Prevent ( Wrinkle
Away , Wrinkle Release )
• Small loads of 1 to 4 items work best.
• Load fewer items. Load similar-type items.
• Take out the items immediately after drying is complete.
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Troubleshooting
English74
Problem Action
The clothes have lint on
them.
• Always make sure the lint filter is clean before putting items into the
Laundry Combo. When drying items that generate a large amount of
lint, you may need to clean the lint filter in the middle of a cycle.
• Some fabrics (such as white towels) causes more lint and should be
dried separately from fabrics that lint attaches easily (such as black
linen pants).
• Check the inside of the pockets to make sure they are empty before
drying.
Items are not dried.
Check all of the above. Additionally:
• Do not overload the Laundry Combo. If the Laundry Combo is
overloaded, it could take longer for items to dry.
• Dry heavy fabrics separately from light fabrics.
• The item(s) are too small and may not get enough spinning inside the
drum.
• Clean the filter.
• Clean the heat exchanger.
• If a drain hose is connected, make sure the water is draining properly.
Items are not dried
evenly.
• Seams, pockets, and other parts of clothing are harder to dry than
others. This is normal.
• Sort heavy and light items separately.
Has odors.
• Excessive suds collect in recesses and can cause foul odors.
• Run cleansing cycles to sanitise periodically.
• Clean the door seal (diaphragm).
• Do not attempt to dry wet items after leaving them in the Laundry
Combo for a long time.
• The Laundry Combo circulates ambient air inside and outside during
the drying process to cool the system. Using the drying in a poorly
ventilated area may, depending on the operating environment, raise
the ambient humidity level and cause a damp, soggy smell to develop.
Ensure proper ventilation when using the drying.
• Dry the interior of the Laundry Combo after a cycle has finished.
A message appears on
the display to alert that
dispenser is open.
• Check if the detergent drawer is closed properly.
- Open the detergent drawer and close it again. Make sure it’s closed
properly.
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English 75
Problem Action
The " Needs refill "
message does not
disappear after refilling
the detergent/softener.
• After refilling the Auto dispenser and Flex auto dispenser, close the
detergent drawer, and then tap and hold . Then, the Laundry Combo
will start to detect the detergent/softener, and the message will
disappear.
• Depending on the type of detergent/softener, the message may not
disappear immediately.
Detergent/softener is not
dispensed.
• Check if the Amount option for Auto dispenser or Flex auto dispenser
is set to Off . The automatic dispensers do not dispense the detergent if
the option is set to Off .
• Tap Settings , select Auto dispenser or Flex auto dispenser , and then
change the Amount option.
• The automatic dispensers are disabled in the Delicates , Activewear , or
Wool cycles. To dispense detergent in those cycles, tap Settings , select
Auto dispenser or Flex auto dispenser , and then change the Amount
option.
Excessive or insufficient
amount of detergent/
softener is dispensed.
• Check the Amount option for Auto dispenser or Flex auto dispenser . Tap
Settings , select Auto dispenser or Flex auto dispenser , and then change
the Amount option.
Screen retention occurs
while using the LCD
screen.
• When the temperature around the Laundry Combo is low, screen
retention may occur while using the LCD. It will function normally when
the temperature rises.
If a problem persists, contact a service center. The number of the service center is on the label attached to
the product.
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Troubleshooting
English76
Information codes
If there is any problem, check the information message on the LCD screen and follow the on-screen
instructions.
Problem Code Action
Check drainage 5C
• The Laundry Combo isn't draining properly.
• Clean the drain filter, then tap Start to restart the Laundry
Combo. Or, turn it off and on again after 2-3 minutes, then
try again.
NOTE
If you perform the Condenser Cleaning function without
connecting the water supply hose, you may see the 5C code
on the LCD display. In this case, please check the drainage
and water supply status.
Check water supply 4C
• Water isn't being supplied properly.
• Check the faucets, then tap Start to restart the Laundry
Combo. Or, turn it on and off again after 2-3 minutes, then
try again.
Please connect the
hot/cold water hose
connection correctly
4C2
• The water is too hot. Some fabrics need to be protected.
• Check if the water supply hoses are properly connected,
then tap Start to restart the Laundry Combo. Or, turn it off
and on again after 2-3 minutes and try again.
Incorrect button state BC2
• A button on the Laundry Combo is still pressed in.
• Turn off the Laundry Combo, then turn it on again after
2-3 minutes and try again.
Open the door and evenly
distribute the load
UB
• The spinning process is not performing properly because
there is not enough laundry or the load is unbalanced.
- Add more laundry or redistribute the items, then tap
Start to restart the washer. Or, turn off the product and
turn it back on after 2-3 minutes, then try again.
Waterproof items
detected
UB1
• Your laundry contains waterproof items.
• Remove those items, then tap Start to restart the Laundry
Combo. Or, turn it off and on again after 2-3 minutes, then
try again.
Door is open DC • The door is open. Close it and try again.
Close the washer door and
try again
DC6
• Auto Open Door isn't working properly.
• If you turn off the power, the door will open. To use
Auto Open Door , turn off Lock and Smart control in
SmartThings.
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English 77
Problem Code Action
The door switch lock/
unlock is not working
properly.
DC1
• Turn off the Laundry Combo, then turn it on again after
2-3 minutes and try again.
• The door switch isn't working properly.
• Check for foreign substances around the door, then push
the door closed and try again.
Check filter is inserted
correctly
NC
• Check if the filter is inserted correctly, then tap Start to
restart the Laundry Combo. Or, turn it off and on again
after 2-3 minutes, then try again.
If any information code keeps appearing on the screen, contact a local Samsung service center.
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English78
Specifications
Fabric care chart
The following symbols provide garment care
direction. The Clothing care labels include
symbols for drying, bleaching, drying and ironing,
or dry cleaning when necessary. The use of
symbols ensures consistency among garment
manufacturers of domestic and imported items.
Follow care label directions to maximize garment
life and reduce laundering problems.
Washing
95 °C normal wash.
60 °C normal wash.
60 °C mild wash.
40 °C normal wash.
40 °C mild wash.
40 °C very mild wash.
30 °C normal wash.
30 °C mild wash.
30 °C very mild wash.
Hand wash.
Do not wash.
NOTE
The numbers in the wash tub specify the
maximum washing temperatures in degrees
celsius which must not be exceeded.
Bleaching
Any bleach allowed.
Only oxygen bleach allowed.
Do not bleach.
Drying
Tumble drying / normal temperture /
maximum exhaust temperatue 80 °C.
Tumble drying / lower temperature /
maximum exhaust temperature 60 °C.
Do not tumble dry
Line drying.
Drip line drying.
Flat drying.
Drip flat drying.
Line drying in the shade.
Drip line drying in the shade.
Flat drying in the shade.
Drip flat drying in the shade.
NOTE
• The dots indicate the drying level of the dryer.
• The lines indicate the type and place of the
drying.
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English 79
Ironing
Iron at maximum sole plate
temperature of 200 °C.
Iron at maximum sole plate
temperature of 150 °C.
Iron at maximum sole plate
temperature of 110 °C.
Caution when using steam irons (work
without steam).
Do not iron.
NOTE
The dots indicate the temperature ranges for
ironing (regulator, steam, travel irons and ironing
machines).
Professional care
Professional dry-cleaning
in perchloroethylene and/or
hydrocarbons (heavy benzines) with
normal process.
Professional dry-cleaning
in perchloroethylene and/or
hydrocarbons (heavy benzines) with
gentle process.
Professional dry-cleaning in
hydrocarbons (heavy benzines) with
normal process.
Professional dry-cleaning in
hydrocarbons (heavy benzines) with
gentle process.
Do not dry-clean.
Professional wet-cleaning.
Mild professional wet-cleaning.
Very mild professional wet-cleaning.
Do not wet-clean.
NOTE
• The letters in a circle indicate the solvents ( P ,
F ) used in dry cleaning or wet cleaning ( W ).
• Generally, the line under the symbol indicates
a milder treatment (e.g. gentle cycle for easy-
care items). The double line indicates care
levels with particularly gentle treatment.
Protecting the environment
• This appliance is manufactured from recyclable materials. If you decide to dispose of it, please observe
local waste disposal regulations. Cut off the power cord so that the appliance cannot be connected
to a power source. Remove the lid so that animals and small children cannot get trapped inside the
appliance.
• Do not exceed the detergent quantities recommended in the detergent manufacturers’ instructions.
• Use stain removal products and bleaches before the wash cycle only when necessary.
• Save water and electricity by only washing full loads (the exact amount depends upon the program
used).
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Specifcations
English80
Specification sheet
“*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z) .
NOTE
• The design and specifications are subject to change without notice for quality improvement purposes.
• WD25DB8995BZ : “Cotton 40 °C + 1 Rinse + High spin (*Dry off)” is recommended for a normally soiled
load.
Type Front loading washing machine
Model name WD18DB8995** WD25DB8995**
Dimensions
A (Width) 686 mm
B (Height) 1110 mm
C (Depth) 875 mm
Water pressure 50-800 kPa
Net weight 147.0 kg
Maximum load capacity
Washing and spinning 18.0 kg 25.0 kg
Drying 11.0 kg 15.0 kg
Power
consumption
Washing and
heating
AC 220-240 V / 50 Hz 2100-2500 W 2100-2500 W
Dry AC 220-240 V / 50 Hz 1000 W 1000 W
Spin revolutions 1100 RPM
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English 81
Only for Australia models
Type Front loading washing machine
Model name WD18DB8995**
Dimensions
A (Width) 686 mm
B (Height) 1110 mm
C (Depth) 875 mm
Water pressure 50-800 kPa
Net weight 144.0 kg
Maximum load capacity
Washing and spinning 18.5 kg
Drying 10.0 kg
Power
consumption
Washing and
heating
AC 220-240 V / 50 Hz 2000-2400 W
Dry AC 220-240 V / 50 Hz 1000 W
Spin revolutions 1100 RPM
Only for India models
Type Front loading washing machine
Model name WD25DB8995**
Dimensions
A (Width) 686 mm
B (Height) 1110 mm
C (Depth) 875 mm
Water pressure 50-800 kPa
Net weight 144.0 kg
Maximum load capacity
Washing and spinning 25.0 kg
Drying 15.0 kg
Power
consumption
Washing and
heating
AC 220-240 V / 50 Hz 2000-2400 W
Dry AC 220-240 V / 50 Hz 1000 W
Spin revolutions 1100 RPM
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Specifcations
English82
Only for South Africa models
According to Regulation (EU) No. 90/60/EC
“*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z) .
Samsung
Model Name WD18DB8995**
Energy Efficiency Class
A (highest efficient) to G (lowest efficient) A
Energy Consumption
Washing, spinning, and drying kWh 7.07
Washing and spinning only kWh 3.50
Washing Performance Class
A (highest efficient) to G (lowest efficiety) A
Water Extraction Efficiency Class
A (most efficient) to G (least efficient) C
Residual moisture % 62
Maximum Spin Speed rpm 800
Capacity
Washing kg 18
Drying kg 11
Water Consumption
Washing, spinning, and drying ℓ 125
Washing and spinning only ℓ 113
Program duration
Washing, spinning, and drying min 826
Washihng and spinning only min 400
Programs to which the information on the label and the Sheet relate
Wash E Cotton (washer only_dryer off)
Dry E Cotton (dryer only_washer off)
Estimatd annual consumption for a 4-person household, always using the dries (200 cycles)
Energy Consumption kWh/yr 1414
Water Consumption ℓ 25000
Estimatd annual consumption for a 4-person household, never using the drier (200 cycles)
Energy Consumption kWh/yr 700
Water Consumption ℓ 22600
Noise using standard 60°C cotton washing cycle and ‘ dry cotton’ drying cycle
Washing dB (A) re 1 pW -
Spinning dB (A) re 1 pW -
Drying dB (A) re 1 pW -
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English 83
Wash 18 kg / Dry 11 kg
load composition Sheet Pillow case towel
First drying load 11 kg 3 22 32
Second drying load 7 kg 0 0 64
NOTE
The drying energy consumption data has been measured under the conditions specified in Standard
SANS 50229 / EN 50229 .
• Towels can be added or removed for setting weight;
• First drying should be performed with above 11 kg load composition by selecting E Cotton (dry only_
wash off);
• After first drying, remove lint on both inner and outer filters. (otherwise, the drying performance may
decrease.);
• Second drying should be performed with above 7 kg load composition by selecting E Cotton (dry only_
wash off)
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QUESTIONS OR COMMENTS?
COUNTRY CALL OR VISIT US ONLINE AT
SOUTH AFRICA 0860 SAMSUNG (726 7864) www.samsung.com/za/support
SINGAPORE 1800 7267864 | 1800-SAMSUNG www.samsung.com/sg/support
MALAYSIA
1800-88-9999 (OTH)
+603-7713 7420 (Overseas contact)
www.samsung.com/my/support
AUSTRALIA 1300 362 603 www.samsung.com/au/support
NEW ZEALAND
0800 726 7864 (All Products)
0800 726 786 (All Products)
both numbers are linked with same line
www.samsung.com/nz/support
INDIA
1800 40 SAMSUNG (1800 40 7267864) (Toll-Free)
1800 5 SAMSUNG (1800 5 7267864) (Toll-Free)
www.samsung.com/in/support
This product is RoHS compliant.
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