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Frequently asked questions
Problem Possible cause and solution
The cake/cookies are
not baked properly.
A different temperature than that given in the recipe
was used.
Select the temperature required for the recipe.
The ingredient quantities are different from those
given in the recipe.
Check if you have amended the recipe. The
addition of more liquid or more eggs will make a
wetter mixture which will take longer to cook.
The browning is uneven. You selected the wrong temperature or shelf level.
There will always be a slight unevenness. If
browning is very uneven, check whether you
selected the correct temperature and shelf level.
The material or color of the bakeware is not suitable
for the operating mode selected.
When using the Surroundoperating mode,
light-colored, shiny baking pans will not produce as
desirable results. Dark, matte baking pans are best
for baking.
There is still soiling in
the oven compartment
after a Self Clean pro-
gram.
The Self Clean program burns off soiling in the oven
and leaves it as ash.
Remove the ash with warm water, liquid dish soap,
and a clean sponge or a clean, damp microfiber
cloth.
If there is still coarse soiling left in the oven after
the Self Clean program, you should start the
program again, selecting a longer duration if
necessary.
The accessories make
noises when they are
pushed into or pulled out
of the oven.
The Self-Clean-resistant surface of the side runners
creates friction when accessories are pushed into or
pulled out of the oven.
To reduce the friction, add a few drops of heat-
resistant cooking oil to some kitchen paper and use
this to lubricate the side runners. Repeat this after
every Self Clean program.
The oven interior lighting
turns off after a short
time.
You have selected the Lighting| “On” for 15
secondssetting.
If you want the oven interior lighting to remain on
during the entire cooking program, select the
Lighting| Onsetting.
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